Vandalism Manager - Centurion at Bidvest Facilities Management

ROLE PURPOSE

To continuously implement and maintain sufficient operational processes and procedures within the FFO Vodacom Contract domain to ensure SLA compliance Finance and delivery w.r.t. Vandalism

MAIN OUTPUTS

• Drive timeous execution of effective vandalism strategies in conjunction with other Business Units relating to the top 3 categories i.e. 24 hour; 48 hour and generator vandalism incidents
• Identify vandalism risks on Client’s property and equipment towards evaluation and resolution
• Implementation of an effective HSE, Quality, Reaction; Mitigation and Risk and Preventative Management system in conjunction with FFO Business Units in accordance to Client needs
• Ensure optimum utilization of available resources
• Ensure timely requests, orders, appropriate stock level management delivery and appropriateness by Materials Management of parts and spares required for effective vandalism execution
• Continuously monitor and evaluate vandalism work performed by technical staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client’s instruction
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on Vandalism and related services rendered
• Manage back to back SLA agreements internally as well as with suppliers and contractors – where appropriate and applicable
• Monitor Vandalism office- and field staff and / or service providers’ (contractors – if and where applicable) performance and effect corrective action on any deviations to the SLA
• Assist in the management of additional technical scope / projects / additional functions and activities which may be required by the Client (amongst others possibility to install batteries, epoxy, bosal, site hardening, Apollo, etc) and provide technical support, where applicable
• Demonstrate and instill effective adherence to processes and procedures
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Manage operations within allocated budget in conjunction with Commercial Manager
• Manage technical staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of all Vandalism staff
• Ongoing / further training and competencies evaluation
• Complete utilization and navigation of applicable Vodacom platforms i.e. amongst other Streamline, IFS/WFM, Workflow, White Pages, etc
• Continuously and timeously uploading and updating Accurate and complete Workflow Incidents onto Workflow and following through on Workflow statuses, rejections, more information required activities until such time as each respective incident have been succesfully concluded and hence Bidvest Facilities Management have been remunarated accordingly.
• Ensure regular engagement with Commercial Manager and “Taulia” Accountant – not only re concluding the afore-mentioned income activities but also ensuring that all WO, PO’s WF incidents are closed out on time, within agreed timelines and within budget and expenses incurred and hence simultaneously driving WIP expense account to Zero threshold.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Tertiary Education Matric (Senior Certificate) or higher or related formal qualification
• Secondary Education Matric (Senior Certificate)
• Licenses Valid SA Drivers License
• Experience 5yrs relevant experience
• Technical/Core Training Basic understanding of applications on site in the Telecommunications industry / environment
• IT Training (General MS etc.) MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Statutory Requirements OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Basic Supervisory Skills
• Customer Focus
• Teamwork & Partnering
• Deadline Driven & Highly Motivated
• Subordinates Capacity Building
• Negotiation Skills
• Relationship Building
• Stress Tolerant
• Analytical Skills
• Interactive Reasoning
• Excellent Written Communication
• Planning/Scheduling/Objective Setting
• Excellent Oral Communication