Virtual Branch: Account Verification Officer - KZN - 12 Month FTC at Al Baraka Bank South Africa

MAIN FUNCTIONS OF THE JOB

AVS Verification

• Perform AVS checks on new beneficiaries and once-off payments via the integrated Enterprise AVS platform.
• Verify mandatory fields including:
• ID number / Passport number / Company registration number
• Bank account number 

Validate optional fields when available:

• Surname or business name
• Contact number or email. 

Review AVS results including:

• Successful match
• Partial match

Failed verification 

• Interpret masked AVS responses and determine whether escalation is required.

Reporting

•  Generate daily or weekly reports on:
• Number of AVS checks performed
• Match vs partial match vs failed verifications

Exceptions and escalations.

Transactional Banking Administration

• Effects not cleared base 1, base 2, SMS,DMS
• Enterprise – provide support for: (cards/eft), logging defects on Excalibur, testing production bugs, enterprise & internet offline
• Enterprise – provide Branch support for: internet banking / corporate banking / enterprise & UDT
• Cards: order cards/pin mailer /envelopes & recon for stock of cards.
• Log CQLS queries (EFT disputes /recalls) & approve credits (SQS disputes)
• EFT duplicates & SABRIC Repatriation of funds.
• Screens all incoming calls as and when required and ensures messages left are given to the respective staff members
• Arranges and coordinates meetings as required
• Takes minutes at meetings for the division & Compiles meeting packs for meetings relating to the division and records sessions.
• Prepares the electronic payment requisition and obtains relevant signatures and thereafter forwards to the finance department for processing of payment – inclusive of Bankserve, ccd, DT,FG
• Keeps an electronic and filed copy of a schedule of payments made
• Conducts fee comparison with other banks twice a year
• Extracts reports weekly and as required and forwards these to the relevant meeting eg. Exco, ECC (includes EXCO Dashboard Statistics)

Strategic Support

• Provide comprehensive strategic and administrative support to the COO team in relation to Transactional Banking functions, initiatives and reporting.

Vivere Administration

• EDD transactions over R250k - statement request (3 months bank statements SOF)
• International Banking application to be completed and client to be called to confirm BOP category
• Provide card order information to CCD on a daily basis and follow up with clients who didn’t collect cards
• Create Manual accounts via the Vivere back office when the onboarding fails.
• Order cards manually for clients who want additional cards via the Vivere back office
• Assist with Client query support from Customer Services.

Requirements

QUALIFICATIONS

• A Certificate of Relevant qualifications in Administration will be required in order to meet the requirements of the role at the highest level of competence.

PREFERRED EXPERIENCE 

• A minimum of 3-5 years relevant experience 
• Previous working experience in a Banking/ Corporate environment