Job Summary
Lead and direct the provision of Virtual People Partner (VPP) and ER shared services (ERDA) to people managers and colleagues.
Job Description
Accountability: Provide Strategic Leadership
- Stay abreast of people management practices within Absa and ensure that the VPP/ERDA Unit is well
- positioned to provide effective complex advisory and coaching services to People Managers and colleagues.
- Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of VPP/ERDA against the People Experience objectives and targets and stakeholder expectations.
- Direct the review and design of the business architectures for VPP/ERDA (people, systems, processes) to optimise service delivery.
- Give clear direction to the VPP/ERDA team on the strategic and operational focus areas.
- Drive the development and tracking of tactical plans and scoreboards and take corrective actions where required.
- Drive sustainable cost and processing efficiencies through continuous innovation, industry benchmarking and alignment to best practices.
- Proactively manage changes in the environment and ensure the effective implementation and stabilisation of changes.
- Establish appropriate governance structures to facilitate decision making, strategic risk management and performance tracking.
Accountability: Drive Business Performance
- Position VPP/ERDA as a key service provider to the relevant business units serving as its customer.
- Implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
- Provide ongoing advice and direction to the VPP/ERDA team in terms of the areas of focus,
opportunities, key targets and relative policies, legislative and regulatory environments.
- Actively participate in all internal client reviews from a service perspective provided by areas under responsibility through a process of formalised service review.
- Continuously monitor service levels and implement strategic measures to improve customer satisfaction and the overall colleague experience.
- Implement governance structures and stakeholder frameworks to ensure effective customer
- management and engagement.
- Represent VPP/ERDA and participate and contribute to industry and Bank wide forums and governance
- structures as required or directed.
Accountability: Drive the people agenda
- Together with the Head: People Experience, determine the people management strategy for the
VPP/ERDA team aligned to the overall People Experience strategy.
- Take steps to build, develop and lead a cohesive and high performing team within VPP/ERDA.
- Drive the overall people agenda within the VPP/ERDA team to ensure that the human aspects to
performance are considered and embedded.
- Take steps to establish and drive a high-performance culture within the team by for example mentoring
- leaders and using the performance development framework, informal coaching and formal learning as tools.
- Enable and drive the transformation agenda within the VPP/ERDA team by implementing strategies and
addressing barriers.
- Establish and maintain a succession plan for the roles in the area
- Ensure the Unit complies with Group People policies, practices and procedures.
Accountability: Maintain a healthy risk profile within VPP/ERDA
- Identify and take accountability for the assigned principal risks relevant to the area in terms of the Absa
- Operational Risk Management framework and ensure that adequate controls are in place within the
role’s area of responsibility.
- Drive a culture of proactive compliance and risk management within VPP/ERDA team.
- Review the risk management and compliance practices of the VPP/ERDA team and highlight areas that
- require improvement to the team. Ensure that they understand their responsibility for risk ownership.
- On a quarterly basis, evaluate of the status of Operational and Principal Risks within the function and
- complete the required attestations to confirm control status.
Accountability: Manage the financial sustainability and effective use of resources within VPP/ERDA
- Drive the annual planning and review of MTP, STP and Revised Annual Forecast (RAF) budgets for the
VPP/ERDA team including the setting of MTP and STP Financial targets and standards and related
- measures and anticipated financial cost targets.
- Ensure the team has sufficient resources to deliver on operational and customer commitments.
- Monitor annual resource utilisation and implement strategies to improve the efficient allocation and
utilization of resources within VPP/ERDA.
- Ensure accurate and timely financial reporting in terms of the annual calendar.
- Implement effective corrective measures to ensure financial control and address negative budgetaryvariances.
- Review workforce and recruitment plans for the area and reallocate resources where required
- Perform all other duties as reasonably assigned.
Education
- Bachelor’s degree (NQF 7) or equivalent
Experience
- (5 years relevant experience a minimum requirement).
In addition, the below experience level is essential:
- At least 10 to 15 years HR related experience
- Experience & proven track record in supporting business people strategies
- Specialist ER knowledge (preferred)
Competencies
- Delivering results and meeting customer expectations
- Commercial awareness and business acumen
- Stakeholder management
- Adapting and responding to change
- Consulting and advisory skills
- Planning and organising
- Deciding and initiating action
- Analytical skills
- Influence
- Strategic Thinking
- Relationship Management
- Adaptability
- Collaboration
- Leadership
Education
- Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)
Gmail
Yahoomail