VP: Products at Clickatell

Purpose  

• We are looking for a Vice President of Product tlead the development and execution of our global product strategy. This is a key leadership position, responsible for aligning our product vision with business goals and driving performance across our Conversational AI, Chat Commerce, and Payments portfolios. This role requires a thoughtful and pragmatic leader - someone whcombines strategic thinking with operational discipline. You bring a strong customer focus, a deep understanding of technology, and a proven ability tlead and develop high-performing teams. You’re comfortable navigating complexity, making tough decisions, and fostering collaboration across functions. Above all, you lead with integrity, clarity, and a commitment tdelivering meaningful impact. 

We Do The Right Things
Responsibilities of the Role

• Help Define & Deliver the Product Vision: Set the multi-year strategy and execution roadmap across Clickatell’s product suites – from core messaging and AI tcommerce and payments.
• Lead Cross-Functional Execution: Drive execution in partnership with Engineering, Design, GTM, Customer Success, and Finance. Ensure we ship on time, on budget, and tspec.
• Drive Customer and Market Impact: Own product-market fit across key verticals and global markets. Deliver value for enterprise customers through deep insight and tight feedback loops.
• Own the Full Product Lifecycle: From ideation tretirement – champion customer research, define positioning, drive adoption, and continually optimize for growth and usage.
• Shape the Org & Culture: Lead a high-performing team, PMs, and cross-functional partners. Instill discipline, rigor, and a high-trust, high-candor culture.
• Price, Package, and GTM: Own pricing for your direct products, commercial packaging, and go-to-market alignment tensure our products are competitively positioned and easily adopted.
• Be the Strategic Glue: Collaborate with stakeholders tensure product strategy aligns with company goals, while being the voice of clarity in moments of ambiguit

We Are On A Learning Journey
Requirements of the Role

• 10+ years of product management experience in B2B SaaS or platform businesses
• 5+ years in senior product leadership roles (VP/Head of Product), ideally with global scope
• Deep experience in communications, commerce, payments, and/ or AI-enabled platforms
• Track record of scaling product lines, driving adoption, and improving unit economics
• Clear, confident decision-maker – able tbalance customer need with business outcome
• Exceptional communicator and executive influencer – calm under pressure, clear under complexity
• Strong operational focus, yet capable of fast context switching from vision tsprint-level detail
• Proven experience leading through ambiguity, change, and high-growth phases

A Bit About You
Behavioral competency requirements of a Trailblazer.

• Leading Possibility: Leads a high performance and learning culture that focuses on building capacity tdeliver more and better in the future. Multipliers whharness and develop others tensure the team work productively and are developed professionally with clear career paths.
• Striving Optimizer: Strives towards best version we can be and creates efficiencies tscale for growth. Influences others toptimize the present while thinking about the future. Monitors, evaluates, and makes recommendations tenhance processes, people, financials, and technology.
• Expert Advisor: Explores, interprets, and pushes the boundaries by implementing best-in-class practices, Influences others with unique insight and inspires innovative thinking. Ensures that teams comprise of members with diverse strengths, and perspectives texpand thinking.
• Balancing Risk: Applies good judgement without fail and encourages a mindset of taking smart risks in the team. Proactively manages exposure trisk, alert tpotential vulnerabilities, and drives the required action.
• Collab Coach: Intentionally creates and supports a culture that facilitates teamwork across the organization. Counteracts silmentality tmaximize team capabilities. Remains optimistic, and defuses tension as a team works through issues by using dialogue that is constructive.
• Awareness and Empathy: Leads by example by practicing self-awareness and shows empathy when itis needed. Stays calm and focused under pressure tavoid making rash decisions led by emotions.
• Blueprint Generator: Provides strategic input and creates the functional strategy that achieves the vision with clear and effective objectives and plans.
• Aligned Performer: Ensures we are focused on doing the right things at the right time. Provides a high level of clarity for accountabilities, priorities, and direction for the team. Utilizes the communication rhythm sinformation moves accurately and quickly.
• Change Driver: Capitalizes on opportunities for change that shapes the organization with a detailed view of the road going forward and required changes tresources. Prioritizes experimenting with new ideas in order tpursue growth opportunities quickly, and efficiently. Develops capabilities required tcontinuously imagine innovative solutions.
• Driving Results: Energized by challenges and stretch goals. Compelled tachieve despite the obstacles, uncertainty, and complexity. Takes responsibility for the performance of the team and resulting outputs.
• Lean intcomplexity: Unravelling issues with care and discipline rather than shortcuts.
• Steady hand and sharp mind: tmake hard decisions and have critical conversations.
• Don’t shy away from truth: Deliver it with grace, clarity, and leadership.
• Statesman in the boardroom: The way you operate and a craftsman in the war room.