Waiter - Maitland at Empact Group

Education and Experience required:

• Minimum of 3-year experience as executive waiter in a restaurant or catering environment is essential.
• Matric is essential
• Experience in a Hotel environment will be an advantage
• Strong beverage knowledge.

Knowledge, Skills and Competencies:

• Knowledge of and compliance with food safety standards
• Excellent time management and the ability to prioritize tasks
• Positive attitude and teamwork skills
• Previous experience as a waiter in a fine dining setting
• Excellent communication and customer service skills
• Ability to multitask and work well under pressure
• Strong attention to detail
• Knowledge of food and beverage pairings
• Extreme attention to detail and quality
• Ability to follow verbal directions in a fast-paced and dynamic environment
• Excellent presentation skills

Key areas of responsibility:

• Assist with the complete setup and breakdown of the banquet area.
• Relay food and beverage orders.
• Maintain a high level of cleanliness and awareness of sanitary practices.
• Anticipate guests’ needs and exceed customer service expectations.
• Maintain composure in a fast-paced environment.
• Relay important information about orders, allergies, and special requests to the appropriate person.
• Respond urgently and appropriately to any concerns.
• Present in professional appearance and mannerisms.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Provide excellent customer service to guests.