Waiter - Senior at Faircape Group

Key Responsibilities

• Assist the Food Service Manager and Restaurant Supervisor with the day-to-day operation of the restaurant and healthcare dining services.
• Supervise, support and motivate waiters and service staff during service periods, ensuring exceptional service standards are consistently maintained.
• Lead by example, ensuring compliance with company policies, procedures, health and safety standards, and food hygiene requirements.
• Act as relief supervisor during periods of leave, absence or operational requirements.
• Deliver exceptional food and beverage service in accordance with established service standards, ensuring residents and guests receive a warm, professional and welcoming dining experience.
• Maintain thorough knowledge of menu items, daily specials, beverages and dietary requirements to confidently assist residents and make recommendations.
• Accurately take and process meal orders, ensuring information is communicated correctly to the kitchen team and meals are served timeously and at the appropriate temperature.
• Accommodate resident preferences and dietary requirements while maintaining the highest standards of service excellence.
• Meet and greet new residents, assist them in becoming familiar with dining services, and build positive relationships with residents and their families.
• Handle resident concerns professionally, resolving issues where possible and escalating matters appropriately when required.
• Support effective communication between residents, healthcare staff, kitchen teams and management to ensure seamless service delivery.
• Provide regular feedback to management regarding resident dining experiences, food quality, service standards and operational concerns.
• Ensure tea, coffee and beverage service is delivered professionally and consistently, while maintaining excellent product knowledge and making appropriate recommendations.
• Maintain beverage stock levels, assist with stock counts and inventory control, and report shortages, breakages or variances.
• Ensure accurate billing of beverages, coffee shop meals and resident accounts, resolving discrepancies in accordance with company procedures.
• Assist with monthly audits, operational checks and other administrative duties required to support efficient restaurant operations.

Experience and Knowledge

• Minimum 3–5 years' experience in a restaurant, hospitality, retirement village, hotel or healthcare dining environment.
• Proven experience as a Senior Waiter, Head Waiter or similar role.
• Previous supervisory or team leadership experience will be highly advantageous.
• Strong food and beverage knowledge, including serving etiquette and basic wine knowledge.
• Barista experience will be advantageous.
• Experience working with elderly residents, frail care, healthcare or dementia environments will be advantageous.
• Computer literate (basic).
• Experience with stock control, billing and restaurant administration.

Skills and Attributes

• Excellent leadership, interpersonal and communication skills.
• Strong customer service orientation with a passion for hospitality.
• Ability to communicate with elderly residents with patience, empathy and respect.
• Strong organisational and problem-solving skills.
• Demonstrates initiative, accountability and a sense of urgency.
• Ability to work effectively under pressure while maintaining high standards.
• Professional, well-groomed and well-presented.
• Positive attitude and strong team-player mentality.

Specific Requirements

• Clear health record.
• Clear criminal record.
• Clear credit record.
• Contactable references.