Waiter Jobs at Faircape Group

Job Description

• Faircape Restaurant and Catering, part of Faircape Life retirement villages, oprerates in 6 prime locations across the Western Cape, providing dining services to village residents and patients in the onsite healthcare centres. 
• We are seeking a friendly, professional and customer-focused Temporary Waiter (Fixed-Term Contract) to join our team at Noordhoek Manor in the Southern Suburbs.
• This role is ideal for an individual who is passionate about hospitality, enjoys working with people and takes pride in delivering excellent service. The successful candidate will play an important role in creating a welcoming dining experience for our residents and guests by ensuring food and beverages are served with professionalism, efficiency and care.
• Please note: This position is best suited to candidates residing in or near Fish Hoek, Noordhoek, Sun Valley, Masiphumelele, Kommetjie and surrounding areas.

Job duties include, but are not limited to the following:

• Changing table linen as required and ensuring dirty or damaged linen is counted and exchanged for clean, usable items.
• Cleaning and refilling cruet and condiment sets.
• Setting tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.
• Maintain designated areas to meet required hygiene standards
• Have thorough knowledge of all menu items to confidently recommend or explain options to residents.
• Serving food and beverages in accordance with laid-down standards, maintaining a professional and courteous demeanor.
• Practicing excellent customer relations at all times, accommodating resident needs without inconveniencing other guests.
• Handling customer complaints effectively and reporting all complaints to the manager.
• Assisting with daily, weekly and monthly stock audits, reporting variances or breakages to your manager.
• Restock and replenish bar inventory and supplies.
• Ensuring accurate billing of orders and reporting any errors to the manager.
• Maintaining high standards of personal hygiene and grooming.
• Be willing to assist outside of normal working hours with private events as required.
• Regularly restock and replenish bar inventory and supplies to ensure optimal service and availability

Experience and knowledge:

• Proven experience as a Waiter in a restaurant, hospitality or similar environment
• Barista experience will be advantageous
• Knowledge of serving etiquette and basic wine service.
• Experience working with elderly residents or within a healthcare or retirement environment will be advantageous.

Skills and Attributes:

• Excellent interpersonal and communication skills
• Strong customer service orientation with a passion for hospitality
• Demonstrates initiative, accountability and a sense of urgency.
• Ability to provide exceptional service and create a welcoming dining experience for residents and guests.
• Ability to work effectively as part of a team to ensure seamless service delivery.
• Strong attention to detail and commitment to maintaining high service standards.
• Professional, well-groomed and well-presented.
• Positive attitude with a willingness to assist where needed.

Specific Requirements:

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references 

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Key Responsibilities

• Assist the Food Service Manager and Restaurant Supervisor with the day-to-day operation of the restaurant and healthcare dining services.
• Supervise, support and motivate waiters and service staff during service periods, ensuring exceptional service standards are consistently maintained.
• Lead by example, ensuring compliance with company policies, procedures, health and safety standards, and food hygiene requirements.
• Act as relief supervisor during periods of leave, absence or operational requirements.
• Deliver exceptional food and beverage service in accordance with established service standards, ensuring residents and guests receive a warm, professional and welcoming dining experience.
• Maintain thorough knowledge of menu items, daily specials, beverages and dietary requirements to confidently assist residents and make recommendations.
• Accurately take and process meal orders, ensuring information is communicated correctly to the kitchen team and meals are served timeously and at the appropriate temperature.
• Accommodate resident preferences and dietary requirements while maintaining the highest standards of service excellence.
• Meet and greet new residents, assist them in becoming familiar with dining services, and build positive relationships with residents and their families.
• Handle resident concerns professionally, resolving issues where possible and escalating matters appropriately when required.
• Support effective communication between residents, healthcare staff, kitchen teams and management to ensure seamless service delivery.
• Provide regular feedback to management regarding resident dining experiences, food quality, service standards and operational concerns.
• Ensure tea, coffee and beverage service is delivered professionally and consistently, while maintaining excellent product knowledge and making appropriate recommendations.
• Maintain beverage stock levels, assist with stock counts and inventory control, and report shortages, breakages or variances.
• Ensure accurate billing of beverages, coffee shop meals and resident accounts, resolving discrepancies in accordance with company procedures.
• Assist with monthly audits, operational checks and other administrative duties required to support efficient restaurant operations.

Experience and Knowledge

• Minimum 3–5 years' experience in a restaurant, hospitality, retirement village, hotel or healthcare dining environment.
• Proven experience as a Senior Waiter, Head Waiter or similar role.
• Previous supervisory or team leadership experience will be highly advantageous.
• Strong food and beverage knowledge, including serving etiquette and basic wine knowledge.
• Barista experience will be advantageous.
• Experience working with elderly residents, frail care, healthcare or dementia environments will be advantageous.
• Computer literate (basic).
• Experience with stock control, billing and restaurant administration.

Skills and Attributes

• Excellent leadership, interpersonal and communication skills.
• Strong customer service orientation with a passion for hospitality.
• Ability to communicate with elderly residents with patience, empathy and respect.
• Strong organisational and problem-solving skills.
• Demonstrates initiative, accountability and a sense of urgency.
• Ability to work effectively under pressure while maintaining high standards.
• Professional, well-groomed and well-presented.
• Positive attitude and strong team-player mentality.

Specific Requirements

• Clear health record.
• Clear criminal record.
• Clear credit record.
• Contactable references.