Waiter - Fixed Term Contract at Faircape Group

Job Description

• Faircape Restaurant and Catering, part of Faircape Life retirement villages, oprerates in 6 prime locations across the Western Cape, providing dining services to village residents and patients in the onsite healthcare centres. 
• We are seeking a friendly, professional and customer-focused Temporary Waiter (Fixed-Term Contract) to join our team at Noordhoek Manor in the Southern Suburbs.
• This role is ideal for an individual who is passionate about hospitality, enjoys working with people and takes pride in delivering excellent service. The successful candidate will play an important role in creating a welcoming dining experience for our residents and guests by ensuring food and beverages are served with professionalism, efficiency and care.
• Please note: This position is best suited to candidates residing in or near Fish Hoek, Noordhoek, Sun Valley, Masiphumelele, Kommetjie and surrounding areas.

Job duties include, but are not limited to the following:

• Changing table linen as required and ensuring dirty or damaged linen is counted and exchanged for clean, usable items.
• Cleaning and refilling cruet and condiment sets.
• Setting tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.
• Maintain designated areas to meet required hygiene standards
• Have thorough knowledge of all menu items to confidently recommend or explain options to residents.
• Serving food and beverages in accordance with laid-down standards, maintaining a professional and courteous demeanor.
• Practicing excellent customer relations at all times, accommodating resident needs without inconveniencing other guests.
• Handling customer complaints effectively and reporting all complaints to the manager.
• Assisting with daily, weekly and monthly stock audits, reporting variances or breakages to your manager.
• Restock and replenish bar inventory and supplies.
• Ensuring accurate billing of orders and reporting any errors to the manager.
• Maintaining high standards of personal hygiene and grooming.
• Be willing to assist outside of normal working hours with private events as required.
• Regularly restock and replenish bar inventory and supplies to ensure optimal service and availability

Experience and knowledge:

• Proven experience as a Waiter in a restaurant, hospitality or similar environment
• Barista experience will be advantageous
• Knowledge of serving etiquette and basic wine service.
• Experience working with elderly residents or within a healthcare or retirement environment will be advantageous.

Skills and Attributes:

• Excellent interpersonal and communication skills
• Strong customer service orientation with a passion for hospitality
• Demonstrates initiative, accountability and a sense of urgency.
• Ability to provide exceptional service and create a welcoming dining experience for residents and guests.
• Ability to work effectively as part of a team to ensure seamless service delivery.
• Strong attention to detail and commitment to maintaining high service standards.
• Professional, well-groomed and well-presented.
• Positive attitude with a willingness to assist where needed.

Specific Requirements:

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references