Ward Hostess at Empact Group

Purpose of the role:

• Reporting to the Unit Manager, the Ward Hostess is responsible for ensuring that all food and beverage areas are fully stocked, clean, and well maintained. The role includes serving food and beverages efficiently, assisting with daily operations, and delivering a high standard of customer service to ensure a positive dining experience.

Education and Experience required:

• Matric (Grade 12)
• Minimum of 2 years’ experience in a similar role within a hospitality environment
• Proven customer service experience

Key areas of responsibility:

• Provide friendly, professional, and efficient service to all customers and clients
• Serve food and beverages accurately and in a timely manner
• Respond promptly to customer requests and resolve queries effectively
• Assist the Unit Manager with day-to-day operations
• Ensure all food and beverage areas are fully stocked and well presented
• Maintain a clean, safe, and hygienic working environment in line with Health & Safety standards
• Support the team in achieving operational excellence and high levels of customer satisfaction

Knowledge, Skills & Competencies

• Strong customer service and communication skills
• Basic numerical skills and attention to detail
• Ability to work in a fast-paced environment
• Good problem-solving and organisational skills
• Well-groomed with a high standard of personal hygiene
• A positive attitude and passion for delivering excellent service