Warehouse Operator, Team Leader (NBC_49S1), Contract Logistics at DSV

Minimum Requirements

• Grade 12
• Intermediate Computer literacy level in MS Word, Excel, PowerPoint and Outlook
• Cargo Write or similar WMS experience

Job Related Requirements

Job-Related Experience:

• 3 years' experience in a warehouse environment.
• Experience in stock control and management.
• Knowledge of inbound, returns processes, and workflows.
• Ability to investigate and troubleshoot stock discrepancies.

Skills & Competencies:

• Strong skills in Planning, Organizing, Leading, Controlling, and Monitoring.
• Good communication skills with the ability to communicate effectively at all levels within the company.
• Strong attention to detail and commitment to maintaining a high standard of work.
• Ability to meet and manage internal and personal KPIs, ensuring compliance with policies, regulations, and work instructions.
• Ability to plan, prepare, and execute daily workloads and distribute tasks to team members.
• Ability to retrieve and compile data for reports related to performance management, progress tracking, and investigations.

Compliance & Safety:

• Ensure full site compliance with DSV policies, regulations, work instructions, and workloads.
• Knowledge and adherence to SHERQ (Safety, Health, Environment, Risk & Quality) processes, including internal measurements, audits, and risk mitigation.
• Ability to cope with stress and work effectively under constant pressure.
• Ability to work extended or after hours if required by operations.

Industrial Relations:

• Ability to lead, train, and manage performance of all subordinates to ensure high morale, productivity, and retention.

Additional Attributes:

• Good interpersonal skills with the ability to build and maintain positive working relationships.
• A good understanding of inventory management principles.
• Strong problem-solving and troubleshooting abilities.

Main purpose of the role

• The Team Leader is responsible for the direct supervision and control of picking and replenishment operations, ensuring that all activities are executed in line with productivity, quality, and safety standards. The role focuses on driving daily operational performance through strict adherence to SOPs, effective staff supervision, and proactive issue escalation, while maintaining high standards of housekeeping, equipment control, and compliance on the warehouse floor.

Duties and Responsibilities

Daily Responsibilities

• Ensure staff meet required hourly productivity targets: a) Pick Tower Picking = 20 bin hits per hour b) Pick Tower Putaway = 15 putaways per hour c) Turret Truck Picking/Withdrawal = 30 bin hits per hour d) Reach Truck Picking/Withdrawal = 20 bin hits per hour e) Order Picker Picking/Withdrawal = 25 bin hits per hour
• Ensure that pre-shift SPQRCE toolbox talks are conducted, including review of prior shift performance
• Ensure adherence to SOPs through daily Periodic Job Observations (PJO’s)
• Monitor housekeeping hourly: a) Ensure good housekeeping standards are maintained b) Ensure required housekeeping tools are available and used correctly
• Proactively identify and escalate any actual or potential productivity bottlenecks to the Assistant Manager or relevant manager
• Ensure all staff comply with QSHE requirements to meet daily safety and quality objectives
• Ensure the scanner register is accurately maintained: a) All scanners are signed out at shift start and signed in at shift end b) Confirm all scanners are present and in working condition c) Escalate missing or damaged scanners immediately
• Ensure the attendance register is accurately completed: a) Record attendance, late arrivals, and early departures b) Ensure staffing aligns with operational requirements c) Escalate attendance deviations

Weekly Responsibilities

• File all PJO records and highlight trends of non-compliance, including system vs operational misalignment
• Ensure housekeeping standards are met at week end
• Manage underperformance: a) Identify staff not meeting productivity targets over 5 working days b) Schedule retraining c) Escalate continued underperformance after retraining
• Conduct weekly MHE audits: a) Ensure equipment is in working order b) Log and escalate defects or incidents
• Audit housekeeping equipment: a) Identify shortages or damage b) Escalate deviations to management
• Follow up on all escalations raised during the week to ensure resolution

Monthly Responsibilities

• Conduct full equipment audits: a) Include photographic evidence b) Submit to management
• Review individual staff performance: a) Provide feedback to each team member b) Ensure performance discussions are recorded
• Audit housekeeping equipment: a) Identify recurring gaps or shortages b) Escalate systemic issues to management