Hot Openings at DSV

Minimum Requirements

• Grade 12
• 3-year Logistics, Engineering or Supply Chain Management degree, OR 3-year equivalent diploma OR;
• 3-5 years minimum relevant experience in Warehousing with in-depth experience in all job-related requirements listed below
• Advanced Computer Literacy level in MS Word, Excel, PowerPoint and Outlook
• 3-years experience and effective working knowledge of a Warehouse Management System
• Proficient in Excel/PowerPoint for data management and reporting

Job Related Requirements

• Operations: Extensive knowledge and hands on skill related to Outbound / Order Fulfilment, effective Packaging, excellent facility housekeeping (5S) and batch and expiry control.
• Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures.
• Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably.
• Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations.
• Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements.
• Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure.
• SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001.
• HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes.

Added Advantages for this role

• Good Team Player
• Must be able to build and lead a team
• Must be able to work in a diverse environment

Main purpose of the role

Manage all aspects of contract logistics operation to ensure:

• Daily cost control, including actual heads not exceeding authorized, and no overtime.
• Contractual obligations and SLA/s consistently achieved.
• Credibility and trust relationship developed with client/s resulting in satisfied client/s that renew with DSV.
• Multi-skilled, motivated and productive staff with low staff turnover.
• All aspects of compliance, including HSE and QMS managed and compliant at all times.

Duties and Responsbilities

Manage and take ownership of operation/s to:

• Consistently achieve or exceed EBIT targets.
• Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged.
• Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are challenged and every effort is made to avoid or reduce them from month to month.
• Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied.
• Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages.
• Maintain frequent and excellent communication and effective expectation management with client;
• Ensure all client queries are documented, addressed and feedback provided to client within 24 hours.
• Maintain Internal and External Reporting of accurate and high-quality content and format;
• Identify, drive and implement improvements in support of productivity & cost savings.
• Effectively manage the operation in terms of financial performance, operational process adherence, HSE / Legal compliance (health, safety & environment), GDP / GWP compliance, constant audit readiness and compliant incident reporting (on time and in full).
• Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures and specific audit requirements.
• Ensure Corrective and Preventative Action reports and register are kept up to date.
• Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA.
• Proactively maintain all facility, equipment and systems to ensure safety and business continuity.
• Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and DSV code of conduct.
• Ensure regular documented two-way communication sessions with management and supervision of all areas (at least weekly).
• Ensure effective succession planning in place down to and including team leader level.
• Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) in Workplace.
• Maintain a staff recognition program with monthly feedback.
• Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere to DSV Site Rules, OHSA and good safety practice to safeguard their health, DSV and client property, and prevent resultant claims.
• Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site.

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Minimum Requirements

• Grade 12
• 3-year Logistics, Engineering or Supply Chain Management degree, or 3 year equivalent diploma OR;
• 5 years minimum relevant experience in Inventory / Warehouse Management with in-depth experience in all job-related requirements listed below
• Excellent knowledge of ERP and WMS systems
• Highly proficient in Excel/PowerPoint for data management and reporting

Job Related Requirements

• Min 5 years’ relevant experience in a warehouse environment
• Extensive knowledge of Inbound, Outbound, Cycle-counting and Return processes and workflows
• Proven knowledge and experience in root cause analysis and problem solving, including investigating and troubleshooting of stock discrepancies, incident reporting and CAPA reporting.
• Min 3 years proven skills in Planning, Organising, Directing, Controlling & Monitoring cycle counting programs and wall to wall stock takes
• Excellent communication skills and ability – be able to communicate assertively at all levels internally and externally.
• Min 3 years’ people manage experience.
• Strong attention to detail and high quality of work.
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
• A sound understanding of the Supply Chain.
• Commercial acumen to understand our inventory related contractual SLA’s with clients and our liability in the event of non-conformance.
• Good interpersonal skills for client account management.
• A good understanding of MRP and inventory management principles
• Very good mathematical & analytical skills
• Own vehicle and driver’s license
• Ability to work extended hours / after hours
• Ability to support other sites within Gauteng when required e.g. wall to wall count planning and execution
• Audit preparation, execution and support relating to internal and client inventory audits.

Added Advanges for the role

• FMCG and Pharma experience & understanding
• Project management experience
• High EQ
• Effective leadership skills
• Excellent client relationship history
• System enhancement experience
• Team involvement
• Deadline Driven
• Self-Motivator
• Ability to work under pressure
• Strong attention to detail
• Ability to plan long term
• Negotiation and conflict management skills

Main purpose of the role

• Responsible for the inventory management and control of daily / weekly / monthly deliverables within a multi-client distribution centre, in order to consistently exceed all inventory related SLA’s with clients.

Duties and Responsibilities

Commercial and Client Focus:

• Understand the customer’s business
• Understand the customer’s customer requirements
• Develop a strong, trusting relationship with clients
• Deep understanding of contractual SLAs & KPIs
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
• Create and maintain various reports in line with KPI and contractual obligations.
• Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to short picks, nil picks, damages, error percentages, KPI requirements, etc.
• Complete daily system checks to ensure all data to and from the client system is working;
• Customer inventory related queries: Ensure these are processed accurately and completely within 24 hours;

Inventory Management:

• Proactively control the risks associated with inventory.
• Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage.
• Action the high inventory levels e.g. FIFO, Obsolete and Slow-moving stock, on client request.
• Daily system to system balancing: Manage and correct inventory movement records on WMS and ensure correction on client system so that DSV and client systems are always aligned
• Control the security over inventory which could result in loss, theft or misappropriation, etc.
• Plan and execute cycle counts, wall to wall counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.
• Ensure Material Master and Bin Master is maintained, updated and actioned as required.
• Control, quarantined and damaged stock, this includes inspections, scrapping processes, etc.
• Ensure inventory processes are followed in operations and admin
• Manage system enhancement process
• Ensure Returns are processed quickly and accurately
• Ensure virtual locations (such as Suspense) within WMS never age more than 5 days and are accurately processed;
• Ensure CAPA is actioned on all serious and/or recurring inventory issues / queries.

Subordinates:

• Roles and Responsibilities: Ensure that your subordinates have clear job descriptions in place indicating their detailed roles and responsibilities;
• Performance Management: Ensure that all key subordinate deliverables are performance measured and managed;
• Leadership and motivation: Ensure that you are fair and consistent with your staff, lead by example and keep them well informed of company objectives and relevant news;
• Training and Development: Ensure that your subordinates are multi-skilled in their roles and receive relevant internal and external training;

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Tertiary Qualifications:

• Diploma or Degree in Logistics or related field would be adventageous

Computer Literacy:

• Micosoft Office (Intermediate), Microsoft Dynamics & CW1 Adventageous

Job-related Requirements:

• 2+ years internal/external sales experience in Freight Forwarding (air & sea preferred) or Logistics / Supply Chain Industry.
• Proven track record of meeting/exceeding sales targets.

Added Advantages

Electives: 

• Freight Forwarding, 3PL/4PL Services, Supply Chain Optimization, Import/Export.
• Sales: Prospecting, Account Management, Cold Calling, Negotiations, Client Acquisition.
• Technology: MS Office Suite
• Main Purpose of the Role:
• Results-driven Sales Executive with experience in logistics, specializing in [air/ocean/ground] freight and 3PL solutions. Proven ability to drive business development, exceed sales targets, and manage key client relationships. 

Duties & Responsibilities:

Key Responsibilities

Business Development:

• Identify, target, and secure new clients in line with company growth strategy
• Conduct client meetings, presentations, and solution proposals
• Generate and follow up on qualified leads

Account Management:

• Maintain and grow existing customer relationships
• Conduct regular customer reviews
• Identify upselling and cross-selling opportunities

Sales & Revenue Targets

• Achieve monthly and annual gross profit and volume targets

​​​​​​​Reporting & CRM

• Maintain updated pipeline and activity tracking in CRM
• Provide accurate sales forecasts and reports
• Monitor market trends and competitor activity

​​​​​​​Key Performance Indicators (KPIs)

• New business revenue generated
• Gross profit margins achieved
• Client retention rate
• Pipeline growth and conversion rate
• Activity levels (calls, visits, proposals)

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• Tertiary Qualification:  Diploma or Degree in Logistics or related field
• Computer Literacy Level: Microsoft Office (intermediate), Microsoft Dynamics & CW1 Advantageous
• Job-related Requirements: 3-5+ years external sales experience in Freight Forwarding (air & sea preferred), or logistics/supply chain industry.  Proven track record of meeting / exceeding sales targets.

Added Advantages for this role:

• Freight Forwarding, 3PL/4PL Services, Supply Chain Optimization, Customs Regulations, Route Planning, Import/Export.
• Sales & Business Development: Prospecting, Account Management, Cold Calling, Negotiations, RFP Management, Client Acquisition
• Technology: CRM Systems, TMS (CW1), MS Office Suite

Main Purpose of the role:

• Results-driven BDM with experience in logistics, specializing in [air/ocean/ground] freight and 3PL solutions. Proven ability to drive business development, exceed sales targets, and manage key client relationships. Expertise in analyzing client supply chain needs to deliver cost-effective and efficient transportation solutions.

Duties & Responsibilities:

Key Responsibilities

Business Development:

• Identify, target, and secure new clients in line with company growth strategy
• Develop and execute sales plans for assigned territory/accounts
• Conduct client meetings, presentations, and solution proposals
• Generate and follow up on qualified leads

Account Management:

• Maintain and grow existing customer relationships
• Conduct regular customer reviews and business assessments
• Identify upselling and cross-selling opportunities

Sales & Revenue Targets

• Achieve monthly and annual gross profit and volume targets
• Manage pricing strategies in collaboration with operations and procurement
• Prepare and negotiate quotations

Reporting & CRM

• Maintain updated pipeline and activity tracking in CRM
• Provide accurate sales forecasts and reports
• Monitor market trends and competitor activity

Key Performance Indicators (KPIs)

• New business revenue generated
• Gross profit margins achieved
• Client retention rate
• Pipeline growth and conversion rate
• Activity levels (calls, visits, proposals)

Personality Profile

• Driven, target-oriented, and resilient
• High energy and self-motivated
• Customer-centric mindset
• Ability to work under pressure

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MAIN PURPOSE OF THE ROLE

• The main functions are processing of orders and shipping documents and dealing with Freight Forwarders on a regular basis. Answering customer calls quickly and efficiently. Dealing with Client companies on a regular basis. Maintaining the filing system. Liaising with other departments to ensure improved customer service levels. Feedback to customers and clients on a regular basis will be required.

Tertiary Qualification(s)

• Matric

Qualification - Advantage

• Additional Computer Skills
• Delta II (advantage)
• In house Export document system or WMS system
• Computer Literacy - Basic

Electives

• Delta II 

Job-related Requirements

• Grade 12
• Good time management and analytical skills with high levels of attention to detail Good interaction skills
• 4 – 6 months Logistics and Supply chain industry experience
• 1 year experience in export processes and issuing export documentation.

Duties and Responsibilities:

• Processing orders following the correct procedures
• Meeting department KPI’s monthly
• Issuing shipping documents for all shipments on export documentation package
• Issuing proforma invoices on export documentation package
• Handle customer queries timeously and efficiently.
• Answering customer calls quickly and efficiently.
• Dealing with Client companies on a regular basis.
• Maintaining the filing system.
• Liaising with other departments to ensure improved customer service levels
• Issuing Letter of credit documents
• Arranging pre shipment inspections

Additional Job information

• Organised and able to plan well
• Must be a team player as well as customer service focused
• Must be able to work overtime as and when required
• Tolerance for stress and the ability to meet deadlines
• Accuracy and attention to detail is essential
• Must be able to communicate with people at all levels.

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Minimum Requirements

• Grade 12
• Intermediate Computer literacy level in MS Word, Excel, PowerPoint and Outlook
• Cargo Write or similar WMS experience

Job Related Requirements

Job-Related Experience:

• 3 years' experience in a warehouse environment.
• Experience in stock control and management.
• Knowledge of inbound, returns processes, and workflows.
• Ability to investigate and troubleshoot stock discrepancies.

Skills & Competencies:

• Strong skills in Planning, Organizing, Leading, Controlling, and Monitoring.
• Good communication skills with the ability to communicate effectively at all levels within the company.
• Strong attention to detail and commitment to maintaining a high standard of work.
• Ability to meet and manage internal and personal KPIs, ensuring compliance with policies, regulations, and work instructions.
• Ability to plan, prepare, and execute daily workloads and distribute tasks to team members.
• Ability to retrieve and compile data for reports related to performance management, progress tracking, and investigations.

Compliance & Safety:

• Ensure full site compliance with DSV policies, regulations, work instructions, and workloads.
• Knowledge and adherence to SHERQ (Safety, Health, Environment, Risk & Quality) processes, including internal measurements, audits, and risk mitigation.
• Ability to cope with stress and work effectively under constant pressure.
• Ability to work extended or after hours if required by operations.

Industrial Relations:

• Ability to lead, train, and manage performance of all subordinates to ensure high morale, productivity, and retention.

Additional Attributes:

• Good interpersonal skills with the ability to build and maintain positive working relationships.
• A good understanding of inventory management principles.
• Strong problem-solving and troubleshooting abilities.

Main purpose of the role

• The Team Leader is responsible for the direct supervision and control of picking and replenishment operations, ensuring that all activities are executed in line with productivity, quality, and safety standards. The role focuses on driving daily operational performance through strict adherence to SOPs, effective staff supervision, and proactive issue escalation, while maintaining high standards of housekeeping, equipment control, and compliance on the warehouse floor.

Duties and Responsibilities

Daily Responsibilities

• Ensure staff meet required hourly productivity targets: a) Pick Tower Picking = 20 bin hits per hour b) Pick Tower Putaway = 15 putaways per hour c) Turret Truck Picking/Withdrawal = 30 bin hits per hour d) Reach Truck Picking/Withdrawal = 20 bin hits per hour e) Order Picker Picking/Withdrawal = 25 bin hits per hour
• Ensure that pre-shift SPQRCE toolbox talks are conducted, including review of prior shift performance
• Ensure adherence to SOPs through daily Periodic Job Observations (PJO’s)
• Monitor housekeeping hourly: a) Ensure good housekeeping standards are maintained b) Ensure required housekeeping tools are available and used correctly
• Proactively identify and escalate any actual or potential productivity bottlenecks to the Assistant Manager or relevant manager
• Ensure all staff comply with QSHE requirements to meet daily safety and quality objectives
• Ensure the scanner register is accurately maintained: a) All scanners are signed out at shift start and signed in at shift end b) Confirm all scanners are present and in working condition c) Escalate missing or damaged scanners immediately
• Ensure the attendance register is accurately completed: a) Record attendance, late arrivals, and early departures b) Ensure staffing aligns with operational requirements c) Escalate attendance deviations

Weekly Responsibilities

• File all PJO records and highlight trends of non-compliance, including system vs operational misalignment
• Ensure housekeeping standards are met at week end
• Manage underperformance: a) Identify staff not meeting productivity targets over 5 working days b) Schedule retraining c) Escalate continued underperformance after retraining
• Conduct weekly MHE audits: a) Ensure equipment is in working order b) Log and escalate defects or incidents
• Audit housekeeping equipment: a) Identify shortages or damage b) Escalate deviations to management
• Follow up on all escalations raised during the week to ensure resolution

Monthly Responsibilities

• Conduct full equipment audits: a) Include photographic evidence b) Submit to management
• Review individual staff performance: a) Provide feedback to each team member b) Ensure performance discussions are recorded
• Audit housekeeping equipment: a) Identify recurring gaps or shortages b) Escalate systemic issues to management

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• Manage client relationships in the existing allocated client base and serve as the main point of contact for customers, providing exceptional service and fostering positive relationships, maintain and grow existing customer base for the allocated region and meet monthly and annual retention targets. 

Computer packages:

• MS Office, Excel, PowerPoint (Intermediate)
• Advanced skill would be advantageous

Qualifications:

• Matric (Essential).
• Tertiary Qualification is advantageous.

Minimum Requirements:

• Minimum 3 years Key Account Management / sales experience
• Presentation skills
• Maintain and grow the existing client base in the logistics market for the allocated Region and meet monthly and annual retention targets that have been set.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM.
• Generate key performance monthly reports as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Help identify all potential risks and develop mitigation plans.
• Identify and implement continuous Improvement initiatives.
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base. 
• Work closely with Operations to deliver high level of service to customers.
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution. 
• Proactively manage and monitor and present customer/’s KPI’s through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Analysis of sales-related information and report weekly to the regional sales manager.
• Maintaining client data and updating regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.

Elective:

• Strong personal characteristics, energy, drive, focus, motivation, responsibility.
• Self-motivated and ability to use own initiative, with the ability to work without supervision.
• Well-developed time management skills - ability to work to deadlines and with timetables. 
• Multitasking is essential.
• Project management of initiatives where required.
• The ability to seek opportunities for synergy and integration.
• Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment.
• Identifying critical operational or other issues and recommending solutions
• Ability to continuously review / refine processes to achieve the optimal solution. 
• Strong administrative skills with high attention to detail
• Strong business development skills

Duties and Responsibilities:

• Maintain and grow the existing client base and acquire new clients in the distribution market for the allocated region and meet monthly and annual retention targets that have been set.
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationships, both existing and new clients.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties – daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional Sales Manager.
• Maintaining client data and update regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required monthly and accumulative targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor’s days of clients within the company’s requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Update and maintain the internal CRM System.
• Meet the expected client call ratio KPI as indicated by your manager.

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Main purpose of the role:

• To deliver a new business number in line with the targets set out by the organization

Duties and responsibilities: 

• Build a pipeline of Clients that Fit DSV’s  Ideal Client profile and Vertical approach
• Manage an effective diary to ensure that productivity stats are achieved
• Deliver Revenue Results as set out in the Sales Targets

​​​​​​​Job related requirements:

• Grade 12 / Matric (Must have)
• Tertiary qualifications (an advantange)
• Minimum of 2 years experience in either a commercial or operational role within the Logistics environment.

​​​​​​​Computer Literacy:

• Microsoft Office, Microsoft Dynamics (Advantageous)

​​​​​​​Electives:

• Ability to build and maintain a healthy sales pipeline
• Good communication skills, ability to converse with senior management
• Presentation skills
• Well groomed

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Tertiary Qualification(s)

Essential: 

• Bachelor's Degree or Advanced Diploma in Information Systems, Information Technology, Computer Science, Industrial Engineering, Logistics, Supply Chain Management or related field. 

Preferred

• Certification or practical experience in TMS, SCE, WMS, ERP, EDI, API integration, SQL, reporting, or enterprise logistics systems

Additional Computer Skills 

Essential

• Ability to analyse system transactions and troubleshoot data issues using SQL or equivalent query tools.
• Understanding of EDI integrations EDIFACT, XML, ANSI X12, API based exchanges
•  Ability to interpret interface logs, system messages and integration failures.
• Experience configuring transport rates, tariffs, rating engines, or freight settlement processes within a TMS environment
• Advanced Excel for data analysis
• Visio for process mapping and solution documentation 

Job-related Requirements:

Essential Experience  

• Minimum 5 years' experience supporting enterprise logistics or supply chain systems
• Minimum 3 years' experience configuring and supporting Transportation Management Systems (TMS) or Supply Chain Execution (SCE) platforms
• Experience leading customer and carrier onboarding projects
• Experience managing system integrations and data exchanges between multiple business partners
• Experience facilitating SIT, UAT and production deployment activities
•  Experience working with technical vendors, software providers and business stakeholders.
• Experience with carrier buy-rate and customer sell-rate configuration. 
  Preferred Experience
• Experience with transport rating engines and tariff management.
• Experience with freight settlement and transport billing processes

ADDED ADVANTAGES FOR THIS ROLE

• Advanced Excel for data analysis
• Advanced Excel for data analysis
• Visio for process mapping and solution documentation 
• Experience in multi-client / 3PL / 4PL logistics environments
• Exposure to global governance frameworks
• TMS implementation or onboarding experience
• Automation or process standardisation experience
• Working with technical vendors / offshore or global IT teams

MAIN PURPOSE OF THE ROLE e.g.  brief introduction to the role

• The role serves as the local subject matter expert for transport systems, integrations, transport rating structures and solution configuration within the DSV Contract Logistics transport environment.
• Accountable for the validation, configuration, implementation, support and continuous optimisation of transport system solutions across the DSV Contract Logistics environment. This includes customer and carrier onboarding, transport rating and charging structures, system integrations, solution enhancements, and the application of global standards and best practices
• The role is further responsible for the design, coordination, implementation and support of integrations between DSV, customers, carriers and third-party technology providers.
• The role is responsible for supporting, maintaining and enhancing transport and supply chain execution systems, with a strong focus on partner integrations, system configuration, implementation delivery, issue resolution, testing, reporting and continuous improvement across transport and logistics operations.
• The incumbent acts as the primary local business-facing contact for system-related incidents, requests and enhancements, while working closely with operations, customers, carriers, vendors and global IT teams to ensure solutions are stable, scalable, commercially accurate and aligned to business requirements.
• The role also leads the systems workstream for customer and carrier implementations, including requirements gathering, solution validation, integration coordination, testing, deployment and post-implementation support

DUTIES & RESPONSIBILITIES 

Systems Support & Incident Resolution

• Receive, validate, investigate, and resolve system incidents and support tickets
• Act as local business-facing point of contact for system support and escalations
• Coordinate with internal and external support providers to resolve issues

Implementations, Testing & Releases

• Lead the systems workstream for customer and carrier implementations
• Gather, validate and document business and technical requirements
• Participate in solution design, validate proposed solutions and configure transport systems in accordance with approved business and technical requirements
• Facilitate SIT, UAT, deployment and hypercare activities
• Coordinate implementation activities between business, customers, carriers, vendors and global IT

Integrations, Reporting & Configuration

• Lead the onboarding, testing, deployment and support of integrations between DSV, customers, carriers and third-party providers
•  Analyse business requirements and define interface specifications and data mapping requirements
• Design, coordinate, test and support EDI integrations EDIFACT, XML, ANSI X12, API based exchanges
• Investigate and resolve integration failures and data exchange issues
• Configure and maintain system business rules, transport master data and operational parameters
• Translate business requirements into scalable technical solutions.

Transport Rating, Commercial Configuration & Billing

• Configure and maintain carrier buy-rate and customer sell-rate structures
• Configure transport tariffs, fuel surcharge models, accessorial charges and pricing rules
• Validate rating calculations and ensure commercial accuracy of transport solutions
• Support transport billing, freight settlement and cost allocation processes
• Support solution design, pricing validation and implementation activities.

Continuous Improvement

• Identify opportunities to improve transport system functionality, automation, integration performance and operational efficiency
• Lead root cause analysis and implementation of corrective actions for recurring system and integration issues.