Administrative Assistant, Export Documentation, Contract Logistics at DSV

MAIN PURPOSE OF THE ROLE

• The main functions are processing of orders and shipping documents and dealing with Freight Forwarders on a regular basis. Answering customer calls quickly and efficiently. Dealing with Client companies on a regular basis. Maintaining the filing system. Liaising with other departments to ensure improved customer service levels. Feedback to customers and clients on a regular basis will be required.

Tertiary Qualification(s)

• Matric

Qualification - Advantage

• Additional Computer Skills
• Delta II (advantage)
• In house Export document system or WMS system
• Computer Literacy - Basic

Electives

• Delta II 

Job-related Requirements

• Grade 12
• Good time management and analytical skills with high levels of attention to detail Good interaction skills
• 4 – 6 months Logistics and Supply chain industry experience
• 1 year experience in export processes and issuing export documentation.

Duties and Responsibilities:

• Processing orders following the correct procedures
• Meeting department KPI’s monthly
• Issuing shipping documents for all shipments on export documentation package
• Issuing proforma invoices on export documentation package
• Handle customer queries timeously and efficiently.
• Answering customer calls quickly and efficiently.
• Dealing with Client companies on a regular basis.
• Maintaining the filing system.
• Liaising with other departments to ensure improved customer service levels
• Issuing Letter of credit documents
• Arranging pre shipment inspections

Additional Job information

• Organised and able to plan well
• Must be a team player as well as customer service focused
• Must be able to work overtime as and when required
• Tolerance for stress and the ability to meet deadlines
• Accuracy and attention to detail is essential
• Must be able to communicate with people at all levels.