Workplace Coordinator-Reservation at Tsebo Solution

• Tsebo Facilities Solutions is looking for a Workplace Coordinator-Reservation to administer, support, and maintain the Enterprise Reservation System (ERS) used for meeting room, event, audio-visual (AV), and video conferencing (VC) bookings. The role ensures that workplace service processes, systems, and quality standards are adhered to, enabling seamless room reservation management and a high-quality customer experience in accordance with contractual service requirements.

Duties & Responsibilities    
Operational Delivery

• Manage and coordinate meeting room, event, AV, and VC bookings through the Enterprise Reservation System (ERS).
• Confirm all bookings and communicate confirmations to relevant stakeholders.
• Provide national support for booking-related queries and system usage.
• Coordinate room setup requirements with relevant operational teams.
• Generate and distribute booking, utilization, and operational reports as required.
• Ensure meeting room display panels accurately reflect scheduled bookings.
• Communicate AV and VC requirements to technical support teams in advance.
• Distribute active Wi-Fi access details to authorized users when required.
• Brief logistics and support teams on event and meeting setup requirements.
• Report lost property and building maintenance issues through the appropriate channels.
• Monitor room readiness and setup compliance throughout the day.
• Escalate ERS system issues and errors to the designated client representative.
• Conduct routine system checks to ensure functionality and data accuracy.
• Ensure meeting and event schedules are communicated to support teams weekly and updated within required timelines.

Customer Focus

• Deliver professional, customer-centric service to all internal and external clients.
• Respond to booking requests, enquiries, complaints, and escalations promptly.
• Conduct customer satisfaction surveys and identify opportunities for service improvement.
• Build and maintain strong stakeholder relationships.
• Support workplace management compliance and operational best practices.
• Resolve conflicts and service issues effectively and professionally.
• Contribute to continuous improvement initiatives that enhance operational efficiency.

Reporting

• Prepare and distribute daily, weekly, and ad hoc reports within agreed timelines.
• Maintain accurate records of bookings, utilization, events, and service requests.

Compliance and Governance

• Adhere to Tsebo's Safety, Health, Environment and Quality (SHEQ) policies and procedures.
• Maintain confidentiality of client, employee, and business information.
• Uphold Tsebo's ethical standards, values, and code of conduct.
• Undertake additional responsibilities as reasonably required by management.
• Promote the professional image and reputation of Tsebo and the client at all times.

Skills and Competencies    

• Proficiency in Microsoft Office Suite.
• Understanding of room booking and reservation management systems.
• Knowledge of workplace services and facilities operations.
• Ability to generate and interpret operational reports.
• Strong administrative and coordination capabilities.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Customer service and hospitality-focused approach.
• English language proficiency; additional languages would be advantageous.

Qualifications    

Essential

• Grade 12 / Matric.
• Computer literacy with proficiency in Microsoft Office.

Preferred

• Diploma in Facilities Management, Hospitality Management, Business Administration, or a related field.

Experience

• Minimum of 3 years' experience in a reservations, facilities management, hospitality, workplace services, or similar environment.
• Experience using room booking, resource scheduling, or reservation management systems.

Deadline:13th November,2026