Warehouse Supervisor (Dispatch) - UPD Durban (Mahogany Ridge) at Clicks Group

Job description
Job Purpose:

• To oversee a wide variety of Despatch activities including scanning and invoicing of orders from Distribution and Wholesale in accordance with Wholesale and Distribution SOP.
• Making sure orders are despatched withing the set cut offs.
• Responsible for the effective and accurate management and control of Inventory within the warehouse ensuring good Wholesale, Distribution and FMCG Practice is applied.

Job Objectives:

• Effective supervision and control of the picking, checking, packing and dispatch functions
• Adherence to compliance, SOP's and company policies (SHEQ, QA)
• Productivity management - Capacity management, order processing cycle time, route mapping and tracking, efficient management - Capacity management of despatch activities, maintaining customer SLA's
• Equipment up-time and maintenance - Asset inspections and reports are performed as required
• Fleet management - servicing vehicles at the requisit intervals, monitoring of milage and delivery times, reduce fleet cost.
• Reporting on daily performance and Order status
• Daily/Weekly/Monthly management reports
• Attainment of daily operational targets
• Effective POD management.
• Attainment of daily performance and order status.
• Reverse logistics - credit returns process, effective control of the tote bins and washbay.
• Housekeeping
• Management of quality and output levels
• Performance management of staff, staff training and discipline.
• Set targets and deadlines for direct reports.
• Assistance of stock counts.
• Control and resolution of order disputes / claims internally and externally
• Manage staff compliment for overtime.
• Minimum requirements

Experience and Education:

• Matric/NQF Level 4 (Essential)
• Relevant Tertiary Qualifications (Advantageous)
• Fleet management and operational/ logistical experience with at least 3 years experience at a Supervisor/manager level

Job related knowledge and skills:

• Computer skills on MS Office (Word and Excel)
• ERP/WMS Systems understanding
• Financial background- Budget

Competencies required:

• Communicate effectively at all levels
• Excellent negotiating skills
• Strong planning and co-coordinating skills
• Ability to work in a team and independently
• Ability to work under pressure / time deadlines
• Honesty and integrity
• Attention to detail
• Excellent Time Management Skills

Apply by:

• 4 June 2025