Customer Project Manager at Giesecke+Devrient

ABOUT THE JOB: 

As a Customer Project Manager, you will be responsible for delivering customer and internal projects on time, on budget, and with outstanding quality. You will manage technical, operational, and customer requirements while ensuring clear communication, solid documentation, and the successful transition of each project into business-as-usual environments.
Your work directly contributes to customer satisfaction, revenue growth, and the overall success of the ePayments business.The key responsibilities of the position are as follows, but not limited to:

• Lead and manage customer and internal ePayments projects from planning to go‑live.
• Gather, document, and align customer requirements with G+D’s product portfolio.
• Build complete project timelines and ensure accurate tracking and reporting.
• Coordinate across internal teams and external stakeholders to deliver project outcomes.
• Support Sales with technical insights and participate in customer meetings, workshops, and weekly calls.
• Design solutions across the full ePayments portfolio (physical to digital).
• Ensure project documentation, approvals, and sign‑offs are completed at all required milestones.
• Manage and monitor product change requests (time/cost estimates, implementation, tracking).
• Drive continuous improvement, internal collaboration, and customer satisfaction
• To also ensure that their job goals are completed by striving for Quality, Trust and Security at all times.

MINIMUM ACADEMIC QUALIFICATIONS:

• Bachelor’s degree in Mathematics, Computer Science, Business Administration, or similar field.
• Project Management certification (IPMA, Prince2, Agile, etc.)
• Advanced proficiency in MS Office (Project, Word, Excel, PowerPoint, Visio).

PROFESSIONAL EXPERIENCE:

• 3–5 years experience in project management (technical or customer‑facing).
• Technical background or strong technology affinity (advantage).
• Understanding of EMV® technology and banking infrastructure (added advantage).

DESIRED COMPETENCIES:

• Strong ability to multitask and manage multiple projects simultaneously.
• Experience working in cross‑matrix environments (operations, technical, customer service).
• Skilled at analysing risks, estimating timelines, and delivering against deadlines.
• Excellent communication, coordination, and presentation skills.
• Strong project documentation abilities.