Latest Jobs at Hollard Insurance

Job Purpose

• Responsible for underwriting in accordance with Hollard’s underwriting guidelines, delivering first-call resolution, enhancing broker and client satisfaction, and supporting cost efficiency through effective risk management of policies.

Key Responsibilities:

• Ensure adherence to underwriting guidelines and standard operating procedures:
• Assess new business risk in accordance with business underwriting guidelines
• Manage new business acceptance and declinature of risk.
• Provide technical underwriting expertise on underwriting referrals
• Manage re-insurance referrals placements.
• Act within the agreed mandate in terms of discount, acceptance of risk etc.
• Manage endorsements, renewals, multi-claimants, refunds and day-to-day queries
• Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously
• Follow the company standard operating procedures on all risk management processes
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF).
• Escalate queries or deviations from SOP to relevant manager
• Act within mandate from the relevant manager in terms of acceptance and rejection of risk.
• Ensure that correct policy documents are sent to the clients.
• Deliver reliable underwriting support and customer service to the various claims departments and improving the overall customer experience.
• Establish and nurture relationships with internal and external stakeholders.
• Identify problems encountered by clients and propose medium- and long-term resolutions.
• Proposing new ways to improve technical functionality to facilitate service to meet SLA.
• Foster and encourage collaboration within the team.
• Required Knowledge and Experience    
• A minimum of 5 years’ Underwriting knowledge and experience. 
• Knowledge of Easy product and policy wording.
• A solid understanding and knowledge of insurance principles.

Educational Requirements    

• Matric
• NQF 5 Insurance Qualification
• Recognised RE certification

Deadline:9th February,2026

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Job Purpose

• To support the delivery of Analytics and Data Science Solutions within the Hollard Insure business. The objective is to drive substantial bottom-line value by transforming the organisation's key decision processes (e.g., sales, marketing, product design and pricing, fraud, underwriting, and claims) by extracting insights from large and complex datasets and developing machine learning models.
• The ideal candidate should have a strong background in statistical analysis, quantitative reasoning, machine learning, model development and data visualisation. 

Key Responsibilities

TECHNICAL

• Plan, prioritise, and allocate work to ensure delivery aligns with business objectives and team capacity.
• Own delivery outcomes, including timelines, quality, and risk management, with proactive escalation where required.
• Delivering on key business opportunities where improved insights and advanced analytics can drive bottom-line value.
• Working with stakeholders to identify the business requirements and the expected outcome.
• Collaborating with subject matter experts to select the relevant sources of information for analysis, reporting and solution design.
• Performing experimental design approaches to validate findings or test hypotheses.
• Quantifying the accuracy of metrics for the analysis and presenting and depicting the rationale of the findings in easy-to-understand terms for business.
• Supporting the design and delivery of the right infrastructure (databases, BI tools, modelling software) to support the analytics agenda.
• Developing data science solutions and strategies includes using Machine learning and Advanced Analytics.
• Maintain existing solutions and retrain models where required.
• Migrate existing on-prem solutions to the cloud.
• Build required data structures and reports to track model usage and stability.
• To work with business units to help understand the value analytics and data science can play in their environments.
• Lead, coach, and develop a team of data scientists, including performance management and career progression

KEY STAKEHOLDERS

• The Head of Data and Data Delivery Lead
• Key business stakeholders

CUSTOMER SERVICE & TCF

• Maintain a high level of service to customers (internal and external) according to the company's service standards. Ensure all customers are treated fairly.

Required Knowledge and Experience    
Required Experience

• 8 year related experience
• Project management and delivery
• Experience in data science: ML and Deep Learning
• Experience in database analytical tools and statistical packages.
• Experience in Python, SQL Server, PowerBI, Excel, PowerPoint, Scikit-Learn, TensorFlow, PyTorch, Cursor etc
• Azure will be advantageous.
• Experience in the Financial Services Sector will be advantageous.

Competencies Required:

• Delivering results
• Values teamwork
• Adapting and responding to change
• General Business acumen
• Problem-solving
• Managing complexity

Educational Requirements    
Required Qualifications

• Matric
• BSc (Computer Science, Maths, Statistics, Physics, Data Science/AI), Enginineering.
• Honours and Masters degrees preferred
• Technical Certifications beneficial

Deadline:9th February,2026

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Job Purpose

• Manage IT & System Defects, Enhancements and Product Configuration on On-platform systems and Third-Party Systems.
• Assist with day-to-day escalated Underwriting and Branch queries.
• Assist with Policy Wording and UW Guideline updates, and Underwriting Governance as and when required.
• Contribute towards the growth, efficiency, and sustainability of the objectives of the Company. 

Key Responsibilities

IT & SYSTEM PROJECTS

• Oversee system specification development and enhancements.
• Manage effective configuration and implementation of product offerings on all servicing platforms.
• Formulate standard monthly reporting aligned with governance requirements.
• Identify and recommend improvement and efficiency initiatives.
• Drive and implement project and BAU initiatives.
• Ad hoc projects as may be requested by management.

UNDERWRITING & RISK MONITORING

• Assist in assessing and accepting risks outside branch mandates within agreed turnaround times and ensuring business excellence.
• Assist branches with complex quoting queries referred to Head Office, ensure that undesirable risks are managed with underwriting.
• Assist with Risk Monitoring of referrals from Branches, ensuring recommendations are in place aligned to the underwriting principles of the UW Guideline.
• Assist with Reinsurance support of branches with Treaty and Facultative placing, negotiation, as well as monitoring and compliance Locally and Internationally.
• Assist with the enhancement and implementation changes to wordings as and when required.
• Assist with enhancements of guidelines and supporting documents.
• Market Intelligence: Keep abreast of underwriting principles in industry.
• Gain market intelligence: Continuous research on competitor products. Network with peers in the industry to keep abreast of latest insurance trends.
• Identify training and development needs within branches via interactions/networking with branches.
• Provide training where required and as requested.
• Ad hoc projects as may be requested by management.

UNDERWRITING GOVERNANCE

• Assist with monitoring of branch compliance with UW guidelines/mandates via underwriting reports.
• Assist with provision of monthly underwriting reports and other relevant management information as required.
• Assist with the expansion of underwriting capabilities of the branches based on underwriting governance outcomes.
• Assist with identification and enhancement of governance processes to improve efficiency and adherence to underwriting practices.

STAKEHOLDER MANAGEMENT, PROJECT DELIVERY

• Continuously build and manage the key relationships with Branches, Brokers, Customers, System Providers and Hollard Insure.
• Adopt and manage Project Methodology.
• Build strong collaborative partnerships across the Hollard Group.

CUSTOMER SERVICE

• Maintain a high level of service to stakeholders (internal and external) according to the service standards as set by the Company.

Required Knowledge and Experience    
Required Experience

• A minimum of 5 years’ technical underwriting in Commercial insurance;
• Proven / sound risk management experience with in-depth knowledge and understanding of Commercial Insurance including:
• Product knowledge
• Underwriting procedure
• Rating principles
• Market knowledge (including competitors)
• Sasria
• Underwriting system knowledge
• Claims procedure, credit control
• Reinsurance market and reinsurance treaties
• Experience with system providers

Required Knowledge and Skills

• In-depth understanding of the Insurance Industry is essential.
• Strategic thinking – continuous improvement, strategy formulation and translation.
• Result-driven with the ability to establish credibility among varied audiences.
• Ability to work within a matrix structure and influence decisions and results through others.
• Adapting and responding to change.
• Relating and networking.
• Influencing
• Business acumen, Business thinking, problem structuring and problem-solving ability.
• Result-driven with the ability to establish credibility among varied audiences.
• Managing complexity.
• Stress management/resilience.
• Creative thinking and conceptualisation ability.

Educational Requirements    
Required Qualifications

• Matric
• Minimum NQF 6 or equivalent insurance qualification preferrable

Deadline:10th February,2026

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Job Advert Summary    

• Hello…an exciting new opportunity has just become available in our Hollard Health, I.T. area. We are looking to recruit a BI Developer (Permanent).
• As Hollard Health, we are passionate about Africa and we believe that the most powerful way to create a better future for the continent, is to improve the health of her people.  We bring unrivalled healthcare to businesses operating across Africa by providing locally admitted, and therefore compliant, health insurance with value-for-money benefits and global administration capabilities.
• You will be collaborating with other developers (sometimes on your own, sometimes in a team), to help deliver solutions.
• Your key responsibilities will include building and maintaining the required data processes and structure to enable operations. Create customised branded look and feel for end user extraction. Ensure consistent quality delivery of business solutions.

Key Responsibilities:

• Responsible for the automation of reports and or pulling information from the Hollard Health system, ensuring that the correct data is pulling through various online platforms.
• Own the Data integration for all aspects of the business and partners.
• Build data solutions and requirements, based on the specifications provided by the Business Analysts.
• Build data requirements needed for applications.
• Optimise queries to have efficient execution plans and low resource utilisation.
• Enable the use of Power BI or similar analytics tool to view information for business making decisions.
• Understand business processes, e.g., client management, billing processes, etc.
• Guide business units with regards to data processes and governances.
• Experienced with Continuous Integration and Continuous Delivery.
• Post-development testing, implementations, and the tracking thereof.
• Ensure that coding is rolled out as accurate and as efficient as possible.
• CI/CD... Continuous Integration and Continuous Delivery.

Required Knowledge and Experience    

• 3-5 years of solid SQL development experience.
• Demonstratable skills in optimization using execution plans.
• Proven skills in any of SSIS, SSAS, SSRS.
• Experience in C# and various patterns/frameworks (Blazor, MVC, n-Tier, etc.) will be an advantage.
• Experience with Microsoft Azure Defender / Security an advantage.
• Experience with Visio or other design tools.
• Advanced knowledge in full on-premise and cloud SQL stack:
• T-SQL
• SSRS
• SSIS
• SSAS and data warehouse
• SQL Optimization
• Database and Server Administration.
• Design & Architecture:
• UML / ERD
• Flow design / DFD
• Documentation tools.
• Proficient Microsoft on Microsoft Platform (Office, Power BI, Azure DevOps, Power Automate).
• Listening, thinking, and learning.
• Team Player, who can work independently, or as part of a team.
• Passion for programming.
• Complex but pragmatic problem-solving skills.
• Ability to take initiative.
• Analytical thinking.
• Eagerness to learn.

Educational Requirements    

• B.Com. / B.Sc. / B.Tech degree in Information Technology or Computer Sciences.
• Relevant Microsoft certifications – Microsoft transcript essential.
• Adventegeous: Industry or Udemy certification in relevant courses.

Deadline:10th February,2026

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Job Purpose

• This role will involve supporting the non-life insurance reserving function that is responsible for calculating the reserves of Hollard’s two short-term insurance licences and providing performance insights to the business. This role will include but is not limited to providing monthly IBNR valuation results while monitoring the actual experience compared to the expected experience. The role is responsible for IFRS 17 deliverables, including delivering results using the Premium Allocation Approach. The reserving function provides the published valuation results and collaborates regularly with the finance team.
• Opportunities will arise to liaise with the short-term insurance capital team in the quest to develop solutions that are holistic. The role will also communicate across the wider actuarial team, business and finance stakeholders, so would involve building sound working relationships. Communicating results and adding value to supported business areas will be integral.

Key Responsibilities

• Collection, conversion and checks on data
• Compiling of data movement reconciliations and performing investigations
• Calculating actuarial reserves
• Performing actual versus expected experience monitoring
• Competitor analysis investigations
• Analysis of loss ratios and other profit drivers
• Involved in producing and providing insight on annual budgets, forecasting and ongoing monitoring of experience within the supported business
• Consolidation of results and the calculation of various profit or performance metrics
• Manage ad hoc tasks and duties to enable and improve own deliverables and tasks as well as to manage stakeholder expectations

Required Knowledge and Experience    
Required Experience

• No industry working experience required, however some experience would be preferred

Required Knowledge and Skills

• Good understanding of the different short-term insurance valuation methodologies (e.g. published, statutory, etc.) and reporting requirements applicable to short-term insurance companies
• Growing understanding of key actuarial concepts and principles applicable to short-term insurance
• Understanding of the financial reporting/systems and reporting requirements applicable to insurance companies
• Good MS Excel skills (including VBA) are a basic requirement
• SQL skills and experience will be an advantage
• MS Access skills and experience will be an advantage
• ResQ reserving software skills (or similar) will be an advantage
• Strong technical, analytical and communication skills
• Ability to take ownership of their tasks
• Ability to work independently and accurately
• Strong detail orientation coupled with the ability to work with vision in mind
• Ability to understand the urgency or importance of various tasks, with the ability to prioritise these
• Ability to work well within a team environment.
• Ability to learn, explore and apply learnings faster than most as a first adopter

Educational Requirements    
Required Qualifications

• Actuarial degree or honours degree
• 5 – 8 actuarial subjects
• No industry working experience required, however some experience would be preferred

Deadline:11th February,2026

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Job Purpose:

• Ensure comprehensive mobile investigations are conducted ensuring improved customer service, retention of customers and minimizing any claims leakage through in-depth analysis of the information obtained through out the investigation. 

Key Responsibilities:

• Maintain relationships with internal and external stakeholders 
• Build relations and maintain a good reputation with all stakeholders to create opportunities.
• Complaints and Compliments management.
• OSTI – maintaining 0% overturn ratio.
•  Assist and respond to all OSTI matters by including T/L
• Complaints received to be handled immediately and feedback provided to relevant parties.
• Manage performance against the key Claims measures, i.e. no of claims processed, TAT’s, Benchmarks, Car Hire Performance etc.
• Make contact with clients within 24 hours
• Provide regular feedback to the claims department and client (every 48 hours).
• Regular notes and updates to be documented on SPM
• Ensure that all documents are loaded immediately upon receipt on SPM during processing of claim. 
• Ensure receipt of original registration or de-registration documents and vehicle keys, where applicable and handed over to our salvage or SVR division, howsoever directed.
• Detail discussion of claim outcome after decision has been rendered.
• High quality of investigation reports: Identification of fraudulent claims and dealing with them effectively (timeously escalating claims that should be dealt with.
• Ensure claim finalization within mandate.
• Ensure quality report writing and administration process followed by your administrator (resolve any issues that might be affecting your performance)
• Ensure that Investigations adds value to business (value chain) 
• Embed TCF as a way of doing business
• Manage investigation to be in line with OSTI and SAIA guidelines to allow for fairness towards clients and still with effective outcomes (TCF)
• Ad-Hoc responsibilities could be added in line with business needs or requirements 

Required Knowledge and Experience    

• 5 years Insurance Claims experience, within a motor and non-motor claims environment
• Short-term and Commercial insurance exposure
• Policy admin experience
• Investigation experience
• Excellent MS Office skills 
• Report Writing Skills 
• Excellent verbal and written communication skills 
• Relationship and networking ability 
• Co-ordination, scheduling and planning skills 
• Analysing skills 
• Customer Orientation 
• Attention to detail 
• Interviewing skills 

Educational Requirements    

• Minimum Grade 12 
• Relevant tertiary qualification advantageous 

Deadline:12th February,2026

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Job Purpose:

• This role is responsible for managing the full lifecycle of stolen, hijacked, and recovered vehicles within the organisation’s processes and systems. Key responsibilities include; vehicle data and documentation management, dealer stocking, financial processes, recovery and upliftment coordination as well as stakeholder liaison. 

Key Responsibilities:

• Maintain Unicode as the central database for all Hollard stolen and hijacked vehicles.
• Update vehicle information accurately and ensure Hollard’s interest is recorded on the SA Police system.
• Conduct daily checks for impounded vehicles and status changes.
• Verify any status changes and communicate updates to relevant departments, brokers, and account managers.
• Request settlement figures and Natis documents from banks for stolen/hijacked vehicles.
• Centralise the control of deregistration documents and keys.
• Ensure dealer stocking of stolen vehicles is done correctly under Hollard’s name.
• File and manage all Natis documents in line with internal filing systems and recordkeeping policies.
• Track document movement and maintain proper system notes.
• Liaise with binder brokers, branches, claims departments, intermediaries, service providers, clients, the licensing department and SAPS.
• Provide feedback, manage escalations, and ensure professional communication across all channels.
• Validate recovery information and appoint agents for upliftment.
• Assist SAPS, agents, and insured clients with vehicle identification.
• Ensure upliftment processes follow defined procedures and SLA requirements.
• Verify agent invoices against SLA terms.
• Act as Hollard’s proxy at licensing departments.
• Understand all requirements for dealer stocking, deregistration, and proxy duties.
• Problem solve licensing and traffic department challenges. 
• Acknowledge and manage incoming work according to service standards.
• Ensure accuracy and quality of all outputs, adhering to SOPs and the SAIA Code for Salvage.
• Maintain secure storage of sensitive documents and comply with record management policies.
• Monitor and record expenses at licensing authorities.
• Manage daytoday queries and provide ongoing feedback to business and external stakeholders.
• Escalate issues outside mandate and ensure compliance with internal and external SLAs. 

Required Knowledge and Experience    

• At least 5 years’ experience within insurance claims, salvage and stolen vehicle recovery.
• Driver’s license 
• Previous experience related to the Natis system and a clear understanding of processes at the licensing department.
• Excellent MS Office skills, i.e. Instructions to salvage dealer, letters to banks
• Excellent verbal and written communication skills
• Relationship and networking ability
• Co-ordination, scheduling and planning skills
• Analysing skills
• Customer Orientation
• Attention to detail 

Educational Requirements    

• Minimum Grade 12 
• Relevant tertiary qualification advantageous 

Deadline:12th February,2026