Vacant Positions at Sun International

Job Purpose

• Responsible to be the frontline customer contact to coordinate the day-to-day customer experience in the Prive and Sun Lounge areas by providing exceptional service to the guests, in accordance with company VIP standards and gaming regulations.

Working Conditions and special requirements

• Ability to work shifts that meet operational requirements.
• Physically able to work and stand for long periods of time.

Job Scope and Responsibilities

Prepared Prive Lounge

• Check prive lounge and reception area to ensure standards are met.
• Check operating equipment prior to start of shift to ensure all is functioning.
• Check cleanliness of own section, machines and/ or station
• Communicate and follow-up on the correction of any equipment faults or defects.
• Ensures RGP / MVG / FICA information is displayed.
• Assist with the co-ordination and preparation of the lounges for VIP events and promotions.
• Liaise with VIP Management and Personal Hosts with regards to VIP’s in house and their requirements.

Customer Engagement

• Conduct meet and greet processes for customers on arrival and departures from the Hotel, Prive and Sun Lounge areas
• Be able to identify VIP clients by name on arrival.
• Interact with guests and provide professional service standards and solutions.
• Be able to answer queries relating to game information, various bet types, promotions and events, as well as products.
• Act as a host in the Prive, Sun Lounge or Private gaming areas whilst customers are engaged in play.
• Establish customer needs / requirements and action accordingly.
• Handle any complaints, disputes and suggestions and escalate when required.
• Co-ordinate and arrange for customer excursions, activities and requirements on a day-to-day basis with the relevant departments in line with customer requests.
• Process day to day complimentary vouchers for guests in the Prive / Sun Lounge areas
• Process points redemption for guests in the Prive / Sun Lounge areas
• Maintain MVG data hygiene and standards when printing MVG cards and respond to MVG queries.
• Engage with customers and provide a customer experience in the Prive and Sun Lounge areas that will support brand loyalty ensuring SI as the brand of choice for VIPs.
• Be the liaison between VIP Personal Host and VIP customers on a daily basis.
• Prepare VIP shift report on VIPs, issues encountered, requirements, etc. and distribute and inform related departments.
• Perform VIP administrative functions as required.
• Be present on the floor during VIP functions.

Know How

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure VIP customers receive exceptional experiences.
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Problem- Solving

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes relative to VIP punters.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Job Requirements

Education, experience, and competencies required.

• Grade 12
• Previous experience in a customer facing role.
• Experience in the gaming environment is an advantage.
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable
• Relationship building
• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Compliance procedures and regulations
• Responsible gambling principles
• Proficient computer skills (MS Office)
• EGS knowledge is an advantage

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Job Purpose

• To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed 

Key Performance Areas

• Prepared Work Area
• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or station
• Service Execution
• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• Bar Standards
• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift
• Customer Engagement
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Job Requirements

Education

• Grade 12 or equivalent national qualification

Experience

• 2 years previous experience as a bartender 

Skills and Knowledge

• Work conditions and special requirements 
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Technical competencies
• Beverage / Cocktail Product Knowledge
• Barrister skills
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services
• Core behavioural competencies
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions 
• Team co-operation

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Main Purpose of the Job

• The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalized customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering

Duties and responsibilities include

Prepared Work Station

• Identify issues with regards to the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understand and communicate special requirements to the various role players
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and complex facilities, promotions and activities

Delivered Reception Services

• Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
• Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
• Take and pass on messages to guests
• Deal with special requests from guests (like booking theatre tickets or storing valuable items)
• Inform guests of the services and accommodation rates in the hotel
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests’ comfort and satisfaction.
• Administer own float and conduct cash-ups at the end of the shift.
• Be present at the reception desk and maintain proper decorum at all times.
• Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12
• 2 years' experience in a customer service environment, preferably in a hotel environment
• 1 year reception experience in a hospitality environment.

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Must be proficient in reading, speaking and writing in English as it is the company’s official language
• Knowledge of an additional language (relevant to market) is an advantage

Technical competencies

• Basic Computer Literacy
• Hotel Product Knowledge (facilities and activities)
• Front desk procedures
• Forex and cashiering knowledge
• Communication skills
• Telephone skills
• Listening skills
• Proficient computer skills (MS Office, Opera)
• Upselling skills
• Multi-tasking skills

Core behavioural competencies

• Dealing with Customers (including managing conflict)
• Problem solving
• Developing relationships
• Punctuality
• Checking
• Collecting information
• Verbally informing
• Team Player
• Presentable, courteous individual 

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Main Purpose of the Job

• Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s operational excellence standards, procedural compliance and customer experience expectations

Job Requirements

Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Duties and responsibilities include

Food Preparation

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Prepare mise-en-place, conduct checks and preparations for service in line with SOP
• Support Chef de Partie in the daily operation and preparation of food / menu items according to recipe guidelines and preparation techniques – including preparation of vegetables, sauces, salads, cold starters; and hot dishes
• Control food stock and food cost in own section by minimising waste and off-cuts
• Check food stocks - reporting on shortages, throwing out food that is close to expiry and keep the fridge areas in good order.
• Resolve or report on any anomalies / spoilages to the required standards to management chefs

Culinary Governance Standards

• Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
• Identify issues with regards own work station appearance and functioning of
• equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations
• in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Take guest orders accurately at the buffet
• Explain menu items
• Prepare food items for the guest and present in line with standards
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Technical competencies

• E usage and storage
• Culinary Product Knowledge
• Cooking Methodology
• Legislation – food safety standards & regulations
• Environmental and sustainability standards
• Knife skills
• Waste management
• Stock control
• Basic Computer Skills

Core behavioural competencies

• Team Co-operation
• Dealing with customers - coping with rudeness,
• preparation of food
• Judgement through the senses viz aroma, taste,
• colour, texture
• Using culinary and kitchen equipment
• Following instructions
• Checking – availability of materials; working to
• specification
• Performing physical tasks – cleaning; tidying; cooking
• Continuous learning

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Job Description

The Head of PMO will own the Group PMO capability, portfolio governance and delivery assurance to ensure that all programmes and projects are aligned to business strategy, optimised for value and executed within approved governance frameworks. (This role is based in Jhb/Cape Town/Durban)

• Define, own and continuously refine the group-wide PMO strategy, operating model and governance frameworks to ensure enterprise-wide alignment, transparency and disciplined decision‑making
• Oversee the enterprise project and programme portfolio, ensuring prioritisation aligns with Sun International’s strategic objectives, capital allocation and capacity constraints
• Lead portfolio‑level value realisation and independent delivery assurance by governing programme objectives, benefits frameworks, outcomes measurement and cross‑functional accountability
• Approve and govern programme-level objectives, success measures and benefits realisation frameworks
• Provide executive oversight and approval of conceptual and detailed programme business cases (strategic fit, expected value creation, financial viability, risk & dependency management)
• Ensure consistency and precision in project costing, budgeting and contingency management across the portfolio
• Serve as escalation authority for material investment, scope or benefit deviations
• Establish and chair (or contribute to) portfolio and programme governance forums
• Ensure effective risk, compliance and statutory governance frameworks are applied consistently across all initiatives
• Provide independent delivery assurance to executive leadership and board-level stakeholders
• Ensure robust controls, reporting and performance management mechanisms are embedded across the PMO
• Act as the single point of accountability for executive leadership on programme and project performance
• Manage senior stakeholder relationships across business units, technology, vendors and external partners
• Resolve cross-business dependencies, conflicts and strategic trade-offs impacting delivery
• Build and continuously mature a high‑performing PMO through leadership development, talent management, modern delivery tooling and an outcomes‑focused culture
• Lead, mentor and inspire PMO leadership (including PMO Managers) to drive a performance-driven, delivery-focused culture
• Set the vision for PMO maturity, continuous improvement and professional development
• Champion employee engagement, leadership development and succession planning within the PMO

Job Requirements

• Bachelor’s degree in business/engineering/information systems or related field
• MBA (Advantageous)
• Certification in project management 
• 12+ years’ progressive experience in programme/project/portfolio management, inclusive of 5 years’ experience in a senior leadership role managing Group-wide complex programmes and projects