Stolen Vehicle Recoveries Coordinator at Hollard Insurance

Job Purpose:

• This role is responsible for managing the full lifecycle of stolen, hijacked, and recovered vehicles within the organisation’s processes and systems. Key responsibilities include; vehicle data and documentation management, dealer stocking, financial processes, recovery and upliftment coordination as well as stakeholder liaison. 

Key Responsibilities:

• Maintain Unicode as the central database for all Hollard stolen and hijacked vehicles.
• Update vehicle information accurately and ensure Hollard’s interest is recorded on the SA Police system.
• Conduct daily checks for impounded vehicles and status changes.
• Verify any status changes and communicate updates to relevant departments, brokers, and account managers.
• Request settlement figures and Natis documents from banks for stolen/hijacked vehicles.
• Centralise the control of deregistration documents and keys.
• Ensure dealer stocking of stolen vehicles is done correctly under Hollard’s name.
• File and manage all Natis documents in line with internal filing systems and recordkeeping policies.
• Track document movement and maintain proper system notes.
• Liaise with binder brokers, branches, claims departments, intermediaries, service providers, clients, the licensing department and SAPS.
• Provide feedback, manage escalations, and ensure professional communication across all channels.
• Validate recovery information and appoint agents for upliftment.
• Assist SAPS, agents, and insured clients with vehicle identification.
• Ensure upliftment processes follow defined procedures and SLA requirements.
• Verify agent invoices against SLA terms.
• Act as Hollard’s proxy at licensing departments.
• Understand all requirements for dealer stocking, deregistration, and proxy duties.
• Problem solve licensing and traffic department challenges. 
• Acknowledge and manage incoming work according to service standards.
• Ensure accuracy and quality of all outputs, adhering to SOPs and the SAIA Code for Salvage.
• Maintain secure storage of sensitive documents and comply with record management policies.
• Monitor and record expenses at licensing authorities.
• Manage daytoday queries and provide ongoing feedback to business and external stakeholders.
• Escalate issues outside mandate and ensure compliance with internal and external SLAs. 

Required Knowledge and Experience    

• At least 5 years’ experience within insurance claims, salvage and stolen vehicle recovery.
• Driver’s license 
• Previous experience related to the Natis system and a clear understanding of processes at the licensing department.
• Excellent MS Office skills, i.e. Instructions to salvage dealer, letters to banks
• Excellent verbal and written communication skills
• Relationship and networking ability
• Co-ordination, scheduling and planning skills
• Analysing skills
• Customer Orientation
• Attention to detail 

Educational Requirements    

• Minimum Grade 12 
• Relevant tertiary qualification advantageous 

Deadline:12th February,2026