Hot Jobs at BCE Foodservice Equipment

Job Description

• A vacancy currently exists for the position of Exports Administrator. The Exports Administrator will be responsible for the processing of all export sales orders from start to finish, and to provide a support function for the sales team.

Key duties and responsibilities include (but are not limited to):

• Oversee and process all exports customer transactions accurately and timeously from entry to finalisation, ensuring compliance with the relevant regulations.
• Oversee all related export documentation, invoices and inspections.
• Manage all exports customer feedback requirements regarding order status, back order reporting and general inquiries in adherence to all policies and procedures.
• Provide a supporting role to the sales team.
• Develop positive relationships with exports customers and provide professional customer service and support to these customers.
• Foster relationships with internal colleagues and relevant business departments, to ensure correct dispatch of export orders.
• Use initiative and be proactive in resolving exports customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
• Other duties as assigned.

Education, Experience and Key Competencies

• Grade 12
• Exports qualification / logistics or similar (highly beneficial)
• At least 3 years’ experience in a similar role
• Understanding the exports cycle, cross trade and documentation
• Understanding of exports sales environment and export documentation
• Knowledge of the South African and foreign customs acts
• Computer knowledge: SAP and Microsoft Office
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, telephonic as well as mail.
• Excellent organisational skills and attention to detail.
• Strong analytical and problem-solving skills.

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Job Description

• We are currently recruiting for a dynamic, energetic and strong individual who will be responsible for all the aspects of the reverse logistics process.
• This position is primarily responsible for all aspects of the reverse logistics process and managing incoming  deliveries to the Warehouse by verifying and signing for incoming stock, assisting with unloading, checking documentation, storing of received items and processing any returns.

Duties and Responsibilities (including but not limited to)

• Ensures daily responsibilities are completed in a timely manner while maintaining accuracy.
• Ensures adherence to Standard Operating Procedures for credits and receiving and maintains safe departmental work practices.
• Report all discrepancies or operational challenges to appropriate departments and continuously monitor until issues are resolved; escalate when necessary.
• Responsible for the receipt, checking and crediting of returned goods.
• Record and check quantity and quality of goods returned
• Addresses defective or discontinued goods for proper disposition
• Ensures the quantity to be processed matches the quantity on return note
• Capture and reconcile credits on the system. Resolve queries relating to returns
• Ensures returned goods are checked accurately and placed in designated place
• Keep track of shipment and delivery schedules for incoming stock.
• Inspect and verify that incoming stock is correct and undamaged.
• Handle all necessary paperwork upon shipment receipt
• Report damages or shortages to the appropriate person
• Compare purchase orders/transfer requests with invoices/transfer notes and packaging lists.
• Assisting with unloading deliveries from trucks.
• Processing returns for incorrect or unsatisfactory items. Organizing and storing received items in appropriate areas. Updating the systems with the received items.
• Communicating with relevant internal stakeholders regarding delays or problems.
• Maintaining records of orders/transfers, delivery details, etc.
• Collaborate with all relevant internal stakeholders, such as Receiving and Housekeeping departments.
• Performs other duties as assigned to meet business requirements
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.

Education and Required Skills

• Grade 12
• Degree/National Diploma or equivalent in Administration/Logistics/Warehouse Management or at least 3 – 5 years of experience of which at least two were spent in a supervisory role in a similar environment with proof of consistent career advancement
• SAP and Qwix working experience – highly beneficial
• WMS experience – beneficial
• Ability to work with a high degree of accuracy
• Knowledge of stock management
• Customer Service Orientated
• Excellent Computer Skills (Word, Excel, Outlook, SAP)
• Leadership and decision-making skills
• Strog problem solving and organizational skills
• Excellent Mathematical and Literacy skills

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Job Description

• A vacancy for a Brand Manager has become available at our Johannesburg branch. The Brand Manager will be responsible for looking after a portfolio of brands sold by BCE 

Main Duties Will Include But Will Not Be Limited To:

• Lead generation and prospecting for the brands.
• Responsible for the growth of new and current business for assigned brands within the portfolio.
• Lead generation through referrals.
• Schedule and execute training at customer sites and provide regular follow up and refresher training to customers as required.
• Ensure all customers are adequately stocked at all times.
• Provide management with weekly progress reports.
• Plan and execute visits to all existing accounts within and outside of South Africa on a regular basis.
• Identify, communicate and help resolve any service issues or customer complaints
• Develop close working relationship with customers
• Work closely with marketing to effectively market and leverage the brands
• Support Key Account Managers with identification and execution of opportunity areas
• Regularly communicate with procurement on strategic initiatives
• Customer visits will entail 70% of time at end users and 30% of time at dealers

Other duties as assigned

Key Responsibilities:

• Lead Generation and Prospecting: Identify and pursue new business opportunities and generate leads for BCE brands.
• Business Growth: Drive growth for both new and existing business accounts.
• Referral Generation: Utilize referrals to expand the brand's reach and influence.
• Training and Support: Schedule and conduct training sessions at customer sites, with ongoing followup and refresher training as needed.
• Stock Management: Ensure customers are consistently stocked with our products.
• Reporting: Provide weekly progress reports to management.
• Customer Visits: Plan and execute visits to existing accounts within and outside of South Africa,dedicating 70% of your time to end users and 30% to dealers.
• Issue Resolution: Identify, communicate, and resolve service issues or customer complaints.
• Relationship Building: Foster strong relationships with customers and collaborate closely with the  marketing team to promote and leverage our brands.
• Support Key Account Managers: Assist in identifying and executing opportunities.
• Procurement Communication: Regularly liaise with procurement on strategic initiatives.
• Additional Duties: Undertake other responsibilities as assigned.
• Customer Service Orientation: Exceptional skills in follow-up and feedback.
• Sales Expertise: Proven track record in sales and ability to build relationships across all organizational levels.
• Training and Communication: Strong ability to train and present, with solid financial acumen and report writing skills.
• Presentation: Professional appearance and grooming to reflect BCE brand values.
• Motivation: Ability to inspire and motivate colleagues with a proactive approach and excellent problem-solving skills.
• Integrity: Honest, trustworthy, and possesses a strong work ethic with a positive attitude.

Qualifications and Experience:

• Educational Requirements: Grade 12 (or equivalent) is essential; a relevant degree or tertiary qualification is also essential.
• Experience: Four years in a similar role, with three to five years of strategic leadership experience.
• Experience in brand building is highly desirable.
• Skills: Excellent understanding of the market, customer needs, and business processes. Must have a
• valid driver’s license and reliable vehicle, with the ability to travel regularly.

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Job Description

• Our Company is currently seeking the skills and expertise of a vibrant and energetic Key Accounts Manager. In this role, the Key Account Manager will effectively manage Dealer Accounts,and will also generate new Accounts.

Key Duties and Responsibilities (including but not limited to):

• Effectively develop & manage relationships with key dealers to meet and exceed defined marketing objectives.
• Key responsibilities include development of new clients & managing strong client relationships, extensive product knowledge, along with demonstrating the ability to accurately assess the business through utilisation of strong analytical skills.
• Increasing distribution of brand portfolio to drive incremental volume and brand portfolio availability.
• Strong sales ability with proven sales track record (exceptionally strong hunter personality)
• Strong project management skills with experience in the management of projects and processes.
• Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

Requirements, skills and attributes:

• Post graduate degree/diploma in relevant field, preferably (hospitality, food & beverage).
• At least 3-5 years proven working experience in sales management/key account management role.
• Be calm, level-headed, and be able to work under pressure and meet deadlines
• A strong team player with a positive attitude and the ability to work independently and accurately.
• Excellent listening skills
• Someone that builds rapport and credibility with clients and anticipates needs.
• Clear concise written and verbal communication skills.
• Establish a rapport and gains trust from customers, has empathy.
• Persuasive, tenacious, charming and friendly
• Builds and maintains relationships
• Honest, trustworthy and has integrity
• Presentable and articulate
• Perpetual positive attitude and enthusiasm