Watch Manager – FAOR ACC CEWO at ATNS

Job description

• Align daily operations with Operations targets and objectives, and business requirements, ensuring achievement thereof through multidisciplinary coordination across the Air Traffic Control Centre. Facilitate the execution of the Air Traffic Service Unit's business plan to support achievement of strategic Operations business objectives.
• Comprehensive Oversight and Resource Integration - Continuously monitor the performance of all operational positions within the Air Traffic Control Centre, using real-time data and feedback to assess and ensure consistent adherence to required standards and regulations. Identify potential areas of synergy between different units, encouraging cross-unit collaboration and knowledge sharing to enhance overall Centre performance. Regularly review operational protocols and procedures, updating them as necessary to reflect best practices and the latest regulatory guidelines. Ensure the effective integration and utilisation of all resources to meet the service delivery capabilities required, aligning with customer expectations and operational demands. Enforce strict adherence to South African Civil Aviation Regulations, Technical Standards, and the International Civil Aviation Organisation’s Standards and Recommended Practices.
• Regulatory Compliance and Quality Assurance - Investigate reports of non-compliance with regulations and procedures, providing detailed feedback and recommendations for corrective actions to relevant parties. Participate in rating and validation examinations, highlighting any discrepancies, and ensuring the adherence to standard procedures. Continuously monitor and identify any trends or indicators of potential deterioration in safety or service levels, implementing proactive plans to maintain high standards.
• Operations Supervision and Training - Provide continuous operations supervision over air traffic services, assisting with oversight in various ATS areas of the ATSU. Lead and oversee operational training within the ATSU, recommending personnel for Designated Examiner certification and ensuring high standards of proficiency and knowledge. Develop, maintain, and review the air traffic service’s Station Standing Instructions, policies, procedures, service level agreements, and procedural documents, ensuring they are up-to-date and in compliance with current regulations. Conduct regular, detailed briefings with representatives from all operational units, ensuring everyone is informed about current operational statuses, imminent changes, or notable events. Use these briefings to reinforce a culture of transparency and open communication, where challenges, successes, and strategies are shared and discussed collaboratively. Ensure that critical information, such as changes in regulations, technological updates, or lessons learned from incident reviews, is disseminated promptly and clearly to all relevant parties.
• Coordination with CAMU and Aeronautical Information Management - Establish a strong, collaborative relationship with the CAMU’s Air Traffic Flow Specialist, working together to develop and implement strategies for efficient air traffic flow and optimal sector configurations. Provide the CAMU with accurate, timely data and feedback, enabling them to make well-informed decisions that contribute to smooth, efficient air traffic flow management. Stay informed of broader airspace management trends and developments, ensuring the Centre's practices are aligned with national and international standards. Manage and implement Aeronautical Information Management systems, enhancing the support level and efficiency of Air Traffic Service delivery. Actively engage in the review of legislation impacting Air Traffic Services, providing informed inputs and advocating for operational needs and safety. considerations.
• Client Experience and Continuous Improvemen - Ensure communications with all parties maintain the highest standards of clarity, empathy, and timeliness, fostering positive experiences and trust. Identify and recommend improvements in processes and procedures, focusing on innovation, research, and the commercial viability of new initiatives.
• Emergency Response Leadership and Incident Management - Develop, maintain, and regularly test comprehensive emergency response plans, ensuring all staff are trained and prepared to execute their roles effectively under crisis conditions. Lead the response to emergencies or major operational disruptions, coordinating efforts across all relevant units and maintaining clear, authoritative communication throughout the incident. Conduct thorough post-incident reviews to identify causes, assess the effectiveness of the response, and develop strategies for improvement. Support the Regional Manager ATS in overseeing investigations into air traffic incidents, recommending and implementing appropriate actions, and ensuring lessons are learned and integrated into future operations. Ensure that aviation safety recommendations, measures and value-added initiatives are consistently delivered, monitored, and enhanced.
• Operational Proficiency and Examination Preparations - Prepare and issue unit orders and local knowledge questionnaires for rating and validation examinations, ensuring comprehensive knowledge assessments. Maintain personnel operational proficiency by standing watch in various operating positions, setting a standard of continuous personnel development.
• Governance, Compliance, Risk Management & Reporting -Support the Regional Manager ATS with the implementation of a robust governance framework for the ATS Unit. Monitor and ensure compliance of air traffic service at the ATSU with all relevant ATNS policies, processes and procedures, and relevant legislation. Support Regional Manager ATS with managing the ATSU’s performance against strategy and set targets and objectives. Support Regional Manager ATS with ATSU’s projects' overall risk assessment and issue management. Ensure compliance with relevant legislation, policy and standards. Prepare ad hoc reports as required.
• Stakeholder Relationship Management - Establish sound relationships with all key stakeholders through continuous engagement and communication, including CAMU, ARCC, AMC, ACSA, and FRS to support ongoing alignment and collaboration. Adapt Air Traffic Management service delivery as practically as possible to meet client needs and expectations (Sector demand management). Participate in internal and industry collaborative decision making to ensure the delivery of air traffic service is aligned to business requirements. Build and maintain effective collaborative relationships with all relevant business functions and teams within ATNS to enable the required alignment and optimal Air Traffic Management service delivery.
• Financial Management - Manage delegated expenditure in line with business priorities and objectives, and within approved financial parameters. Support the Regional Manager ATS with the development, utilisation, and management of the ATSUs budget. Ensure effective management of operational costs to support efficient utilisation of financial resources. Ensure compliance with ATNS Finance policies and processes.
• People Management - Develop and implement staffing strategies that are responsive to fluctuating traffic patterns and other variable operational demands, ensuring optimal workforce deployment at all times. Manage employees in accordance with HC policies and processes. Ensure that new employees have been properly on-boarded prior to commencing work. Monitor the time and attendance of subordinates, and report absenteeism issues to management and Human Capital. Coordinate and ensure resourcing deliverables in line with the Service Level Agreements. Manage the performance of direct reports in line with the performance management process. Conduct talent reviews of staff as required by the HC Talent Management process. Ensure high levels of discipline and performance standards to achieve Air Traffic Management service delivery objectives. Manage performance outputs of the team/pool by using the performance management system and taking corrective action promptly and effectively. Mentor and coach staff as required to ensure continuous development and availability of the required skills at all times. Ensure the transfer of knowledge and skills to enable sustainability within the team/pool from a succession management perspective. Conduct talent reviews in line with the HC Talent Management process. Drive employee engagement and retention within the team.

Minimum requirements

Minimum Qualifications

• Matric
• Air traffic control qualification / rating
• Grade 2 Instructor Certificate

Additional Requirements

To complete the following courses within 12 months of appointment:

• Qualified Search Mission Coordinator (SMC)
• Management Development Program (MDP)
• Grade 1 Instructor

Minimum Experience

• A current validated ATC license in a relevant discipline with the Air Traffic Control Centre.
• At least 5 years applicable ATC experience coupled to 2 years on-the-job instructional experience in the current position

Added Advantage

• Tertiary qualification in Business Management, Aviation Management, Operations, or any relevant field
• Train-the-Trainer qualification