Workplace Manager at Tsebo Solution

Responsible for the implementation of overall deliverables of Workplace Management on the Client contract, which includes management of all site functions, resources, compliance, coordination and service delivery, in a manner that achieves the objectives of Client by proactively managing the workplace services in accordance with the Master Service Agreement.

Responsibilities

Duties & Responsibilities Workplace Management and Services Objectives

• Manage systems and processes to create a cohesive, cost effective and managed Workplace Management solution. The service must be organised and structured to align with and support Client and Client’s Central business Services (CBS) including finance, corporate sustainability, human resources or talent, risk and compliance and communications, Client’s businesses and other suppliers
• Manage an integrated, seamless service delivery solution that maximises technology, tools and labour to meet the service standards and requirements of Client
• Manage the performance of each area of speciality per service agreement.
• Define objectives, clarify roles and responsibilities and implement performance contracts for each area reporting to you.
• Implement Clients divisional plans with a view to operationalising business initiatives effectively and timeously.
• Ensure all employees are committed to organisational goals and output is enhanced in a continuous improvement manner through means of PDP’s (Performance Development Programs).
• Ensure action plans are put into place regarding performance improvement for under performers as identified.
• Manage conflict in the workplace.

Overarching Services Requirement

• Proactive management and execution of all Workplace Management in accordance with Good Industry Practice and in a manner that achieves the objectives of Client
• Ensuring staff hired or deployed support TFS’s and Client’s brand principles, ethical values and professional standards and have the required skills to deliver the services to the stated performance levels
• Ensure excellent business relationships with the management of Client and TFS both internal and external.
• Ensure compliance with the Service Levels and mitigate any associated risks
• Compliance with Client and TFS policies, procedures and guidelines
• Ensure compliance with applicable Laws
• Strive to enhance and exceed the Workplace Management objectives and strategic outcomes of the Master Service Agreement of Client
• Ensure adherence to and give due consideration to Client and TFS values
• Effective management of information and data
• Proactive management of health and safety services at all locations

Workplace Management

• Management and Administration – Proactive management and administration of all Workplace Services
• Relationship Management – Proactively manage the Clients interface and business interface, provide and manage an effective account management team
• Contract Management – Proactive and transparent management of the Master Service Agreement and Workplace Services supply chain
• Performance Management and Reporting – Proactive and transparent management and reporting of performance in delivering the Services and drive for continuous improvement and innovation
• Systems and Information Management – Ensuring that the Master Service Agreement is supported by appropriate systems and management information
• Help Desk Services – Providing an efficient and effective helpdesk facility for all Clients facilities
• Health and Safety Services – Providing a safe environment for Client & TFS staff, Clients and visitors
• Risk Management and Compliance – Managing all risks and compliance with applicable Laws
• Financial Management – Proactive and transparent financial management of all aspects of the Master Service Agreement
• Additional Services – Deploy, provide and operate a sustainability management system

Workplace Services

• Cleaning Services – Proactive management of cleaning and waste services
• Food Services – Ensure food services are provided in accordance with the requirements set out in the Master Service Agreement
• Workplace Services – Proactive management of the reception and concierge services, switchboard, conference, meeting rooms, porterage and logistics services, mailroom services, grounds maintenance and planting services
• Speciality Services – Proactive management of records management, reprographics services and stationery management
• Skills and Competencies
• Minimum 5 years’ experience in a similar environmentQualifications
• Budget Management
• Project Management
• People Management
• Conflict Management
• Workplace Management
• Coaching and mentoring
• Supply Chain Management
• Matric
• Hospitality and/or Facilities Management Diploma or Degree or equivalent
• Computer literate on MS Office packages – MS Word, Outlook, Excel
• Project Management