Workshop Manager at Bilnor Staffing Solutions

• Bilnor Staffing Solutions' client in heavy equipment sector is seeking an experienced Workshop Manager to oversee workshop operations in Honeydew, Johannesburg GT.
• South African Citizens and those living in the area will be preferred

Minimum Requirements:

• Trade qualification preferred (Millwright / Electrical); candidates without a formal trade qualification must be willing to complete an ARPL process toward one of these trades.
• Strong senior leadership and organizational management capability.
• Advanced financial and budget management skills.
• Strong strategic planning and operational optimization expertise.
• Excellent decision-making and problem-solving abilities.
• Strong people management and conflict resolution skills.
• Excellent communication and stakeholder engagement skills.
• High-level technical knowledge of workshop systems and OEM standards.
• Strong compliance and risk management expertise.
• Computer literacy with advanced proficiency in Microsoft Office and ERP systems.
• Ability to work under pressure and manage multiple operational priorities.
• High level of professionalism, integrity, and accountability.
• Commitment to continuous professional development and training compliance.
• Workshop Management qualification or related management certification.
• Minimum of 8–10 years’ experience in workshop operations, with at least 3 years as a Foreman or in Senior Management.

Personnel Management:

• Provide senior leadership and strategic direction to all workshop personnel, foremen, and supervisors to ensure operational excellence.
• Oversee workforce planning, recruitment input, succession planning, and organizational development.
• Approve and review quarterly performance evaluations conducted by foremen, ensuring fairness and alignment with company KPIs.
• Establish productivity benchmarks and performance targets across departments.
• Drive leadership development initiatives to strengthen supervisory and technical management capacity.
• Oversee disciplinary processes together with HR and ensure consistent enforcement of company policies and code of conduct.
• Approve staffing schedules and resource allocations to ensure optimal workforce utilization.
• Promote employee engagement initiatives aimed at improving morale.
• Ensure management accountability structures are maintained across all workshop divisions.
• Oversee compliance with housekeeping, operational discipline, and professional conduct standards.
• Align workforce capacity planning with operational demands and project forecasts.
• Drive operational efficiency initiatives, targeting improvement in productivity.

Safety Compliance:

• Assume overall accountability for workshop health, safety, and environmental compliance.
• Oversee implementation of OHS policies and procedures to achieve zero reportable incidents.
• Ensure legal compliance with OHSA, NEMA, Waste Act, Air Quality Act, and all applicable safety legislation.
• Review safety audit findings and enforce corrective action plans within defined timelines.
• Ensure risk assessments are conducted and updated regularly across all operational areas.
• Oversee safety training programs to maintain full staff compliance with PPE and safe work practices.
• Serve as Section 16.2 responsible person, ensuring 100% OHSA compliance within the workshop.

Quality Control and Continuous Improvement:

• Develop and implement workshop quality management systems aligned with OEM and ISO standards.
• Monitor and improve Fix Right First Time (FRFT) performance by at least 20% over two years.
• Establish continuous improvement frameworks to enhance productivity, reduce rework, and minimize operational waste.
• Oversee implementation of standardized operating procedures across all workshop functions.
• Ensure audit readiness and maintain full compliance with internal and external quality audits.
• Review performance metrics and implement corrective strategies to improve service delivery standards.
• Oversee customer service quality frameworks to maintain satisfaction ratings.
• Drive innovation initiatives to modernize workshop systems, tools, and operational technologies.

Customer Relations:

• Oversee all customer service operations and ensure professional handling of escalated client matters.
• Develop customer retention strategies to strengthen long-term business relationships.
• Monitor service delivery standards and ensure consistent achievement of contractual obligations.
• Support business development initiatives through technical input and service capability planning.

Budget Management and Administrative Oversight:

• Develop and manage annual workshop budgets, ensuring expenditure remains within approved limits.
• Monitor financial performance and implement corrective measures to achieve profitability targets.
• Oversee cost control programs targeting annual operational savings of at least 10%.
• Authorize capital expenditure for tools, equipment, and infrastructure improvements.
• Ensure effective inventory and asset management systems are maintained.
• Oversee warranty and service claim processes to ensure efficiency and cost recovery.
• Review and approve monthly operational and financial performance reports.
• Drive revenue growth strategies within service and parts divisions to improve profitability.
• Ensure compliance with all financial controls, procurement policies, and reporting standards.

Training and Development:

• Develop annual training strategies aligned with operational and technological requirements.
• Approve technical certification programs and leadership development initiatives.
• Oversee succession planning frameworks for key technical and supervisory roles.
• Promote continuous professional development and compliance training across all departments.

Operational Oversight:

• Oversee workshop production planning to ensure maximum operational efficiency.
• Monitor service schedules and resource coordination to minimize downtime and delays.
• Ensure preventative maintenance strategies are implemented to extend equipment lifecycle.
• Oversee field service operations to ensure responsiveness and service reliability.
• Establish operational risk mitigation strategies to protect business continuity.

Standby

• Oversee standby structures to ensure adequate staffing and service continuity.
• Ensure escalation protocols are followed for after-hours technical emergencies.

Equipment Maintenance and Safety:

• Oversee equipment lifecycle management strategies to ensure long-term reliability and safety compliance.
• Approve maintenance schedules and asset replacement planning.
• Ensure asset registers and compliance certifications are maintained accurately.
• Oversee statutory inspections for lifting equipment, vehicles, and specialized machinery.

Workflow Coordination:

• Oversee workflow systems to ensure optimal task sequencing and resource deployment.
• Monitor workshop management systems to ensure accurate job tracking and reporting.
• Identify workflow inefficiencies and implement corrective optimization measures.

Inventory and Resource Management:

• Oversee inventory control systems to maintain optimal stock levels and prevent operational delays.
• Approve procurement plans and supplier performance evaluations.
• Ensure effective materials planning aligned with operational forecasts.

External Coordination and Vendor Management

• Develop and maintain strategic supplier partnerships.
• Negotiate service level agreements and monitor vendor performance metrics.
• Ensure contractor compliance with safety and operational standards.

Coordinating Resources:

• Oversee allocation of technical resources across workshop and field operations.
• Approve resource deployment plans for major repairs, projects, and commissioning activities.
• Align operational capacity with long-term business growth strategies.