Ford Paarden Eiland has an opportunity available for a Workshop Manager.
This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction.
Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
Position Overview
This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction.
Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
Ensure that the department achieves budget objectives by continual examination of operating controls
Operate the department efficiently
Ensure accurate invoicing and job costing
Maintain effective control of expenses in line with budget objectives
Monitor the effective use of labour by maintaining workshop productivity records
Ensure that all outstanding debts are collected expeditiously
Ensure that all materials purchased are controlled and sold at a profit
Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory Policies
Monitor workshop productive performance by total and individual Technician
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