Workshop Manager - Rola Ford Robertson at Rola Motor Group

Minimum Requirements

• At least 3 years experience in a similar role within the automotive industry
• Strong leadership and people management skills
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Good organisational and time management skills
• Knowledge of health and safety regulations
• Knowledge of automotive systems and technology
• A commitment to delivering excellent customer service
• Ability to work well under pressure

Duties and Responsibilities

• Managing and coordinating the day-to-day operations of the workshop
• Leading and managing a team of technicians and mechanics
• Ensuring the quality of work produced in the workshop meets the company's standards
• Ensuring that all work carried out in the workshop is done safely and in accordance with health and safety regulations
• Managing and controlling workshop costs to ensure profitability
• Liaising with the parts department to ensure timely delivery of parts
• Maintaining accurate records of work carried out in the workshop
• Ensuring that customer satisfaction is maintained at all times
• Managing customer complaints and resolving issues to the customer's satisfaction
• Conducting regular team meetings to review performance and implement improvements
• Identifying training needs and providing training to team members as required