Native level fluency in German and English (verbal and written)
Previous experience in customer services/call centre/travel and tourism (advantageou
15 March, 2017
Mindpearl started in 1999 as a captive contact centre where the lifeblood and entire basis of the offering was to provide seamless 24/7 customer support in multiple languages to the customers and passengers of a consortium of 11 European airlines headed by Swissair. Fast forward to 2016 and Mindpearl has successfully diversified to support many non-airline brands. Today Mindpearl provides contact centre solutions for global names in the aviation, telecommunications, retail and weight management industries, offering multilingual services around the globe on a 24/7 basis, as required.
Our vision serves as the framework for everything we aspire to be- 'Pushing the boundaries of convention to deliver the ultimate brand experience.’
To achieve our aspiration, Mindpearl will always act in accordance with three key beliefs, which underpin our values, principles and purpose:
- People, and their capacity to help;
- Partnership, and its capacity to enable;
- Performance, and its capacity to motivate.
Our Core Purpose +
Our purpose and our beliefs influence our actions and our decisions and can be summed up by the following statements:
To invest in the growth and development of our people, our clients and their brands, so that we can provide innovative people-driven communication solutions to global industry issues.
To (re)invent better ways of communicating that provide solutions with simplicity, while balancing economic, social and customer needs.
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