Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To re... read moreally understand us, you need to know the "why” behind all we do.
We know that every one of our customers has a story. Just like we do. So whether they are sending money for school fees, hospital bills, rent or groceries, we are passionate about making that story end well.
It is this, the opportunity to enrich the lives of Africa's people by helping family, friends and loved ones stay connected, that motivates us to improve, to do more and to reach further. To us a remittance is more than money. It represents the love, care and hard work of the sender and can be a lifeline, an opportunity or even a celebration to the recipient.
So when you send money with Mukuru, you can rest assured that you will get great service from people who understand you.
Our Vision
To become the most trusted brand in financial technology solutions for Africa's people both at home and abroad.
Our Mission
To enrich the lives of Africa's people by connecting loved ones through innovative financial technologies.
Our Values
World Class Service - We truly value and respect our customers. If it were not for them, we would not be us. That is why we strive to provide excellent service that is always WORLD CLASS! We aim to consistently exceed our customers’ expectations by genuinely understanding their needs.
A Sense of Family - The Mukuru FAMILY is a home away from home. We believe that authentic relationships in which people value, support and care for one another are the cornerstone of any great organisation. We all come from different walks of life, but when together, we are family working in a spirit of unity for something greater.
Integrity - We value INTEGRITY. To us, it’s about being honest in every aspect of our work and going above and beyond the call of duty. We are all individually and collectively responsible for the company and each other, and we hold ourselves to the highest standards. Treating others with respect is foremost in all that we do.
Growth Through Learning - We encourage personal GROWTH. We want every employee to realise their ultimate potential by fostering a continual willingness to learn. We encourage our staff to seek personal development opportunities and challenge themselves in their roles. We believe that as each person grows, so does the company
Passion In Work and Play - Our PASSION for life drives us. We love helping our clients achieve their goals, take care of their loved ones or just grow their savings. We have seen the difference our work makes and it energises us to keep going. If we are not working we are playing, but with no half measures there either. We like to put passion in everything!
Innovation and Creativity - INNOVATION and CREATIVITY underpin all we do, and puts us at the cutting-edge. The desire to improve, to enhance and to create runs through the whole company. And, when simply improving something is not good enough, we create it. Just because "it has not been done before” is not going to stop us. We love the feeling of pushing the boundary for the benefit of our customers.
Duties and Responsibilities (Includes but is not limited to):
Review organisation business processes
Conduct risk analysis and audit planning relevant to the business processes
Carry out aud
Duties and Responsibilities (Include but is not limited to):
Process email alerts for watchlist hits effectively
Receive realtime, automated as well asesclated alerts of Watchlist hits
Deter
Duties and Responsibilities (Include but are not limited to):
Plan and execute integrated marketing campaigns
Document comprehensive campaign briefs outlining objectives, target audience, mes
Duties and Responsibilities (Includes but are not limited to):
Responsible for customer journey mapping of direct marketing campaigns across all direct channels
Sound knowledge of customers se
Duties and Responsibilities (Include but are not limited to):
To assist Field Agents who contact the Mukuru call centre, the Agent Support Line, Whatsapp channels, Zendesk, Xcally, Snapengage, emai
Duties and Responsibilities (Include but is not limited to):
Develop Talent and Succession management processes, practices and initiatives that will support business objectives
Monitor and mea
Duties and Responsibilities (Include but is not limited to):
Reduce costs and increase efficiency while delivering world-class customer service
Take ownership of the processes and systems used
Duties and Responsibilities (Include but is not limited to):
Assist in the Business entity onboarding process, document requirements, following up with Legal and compliance
Preparation of Data
Duties and Responsibilities (Include but are not limited to):
Dialler Management and Performance
Manage the dialler in real time to ensure optimal agent productivity and data penetration, mon
Duties and Responsibilities (Include but is not limited to):
To provide efficient support to Corridor customers
Create accurate orders for Corridor customers
Assist with resolving customer q
Duties and Responsibilities (Includes but is not limited to):
Review organisation business processes
Conduct risk analysis and audit planning relevant to the business processes
Carry out aud
Duties and Responsibilities (Include but is not limited to):
Process email alerts for watchlist hits effectively
Receive realtime, automated as well asesclated alerts of Watchlist hits
Deter
Duties and Responsibilities (Include but are not limited to):
Plan and execute integrated marketing campaigns
Document comprehensive campaign briefs outlining objectives, target audience, mes
Duties and Responsibilities (Includes but are not limited to):
Responsible for customer journey mapping of direct marketing campaigns across all direct channels
Sound knowledge of customers se
Duties and Responsibilities (include but is not limited to):
Work closely with stakeholders across all levels and business areas to elicit requirements
Assist stakeholders, Product Owners and
Duties and Responsibilities (Include but are not limited to):
To assist Field Agents who contact the Mukuru call centre, the Agent Support Line, Whatsapp channels, Zendesk, Xcally, Snapengage, e
Duties and Responsibilities (Include but are not limited to):
Compliance Management
Ensure the company’s operations comply with all relevant exchange control regulations, including those
Duties and Responsibilities (Include but are not limited to):
To assist Field Agents who contact the Mukuru call centre, the Agent Support Line, Whatsapp channels, Zendesk, Xcally, Snapengage, e
