Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To re... read moreally understand us, you need to know the "why” behind all we do.
We know that every one of our customers has a story. Just like we do. So whether they are sending money for school fees, hospital bills, rent or groceries, we are passionate about making that story end well.
It is this, the opportunity to enrich the lives of Africa's people by helping family, friends and loved ones stay connected, that motivates us to improve, to do more and to reach further. To us a remittance is more than money. It represents the love, care and hard work of the sender and can be a lifeline, an opportunity or even a celebration to the recipient.
So when you send money with Mukuru, you can rest assured that you will get great service from people who understand you.
Our Vision
To become the most trusted brand in financial technology solutions for Africa's people both at home and abroad.
Our Mission
To enrich the lives of Africa's people by connecting loved ones through innovative financial technologies.
Our Values
World Class Service - We truly value and respect our customers. If it were not for them, we would not be us. That is why we strive to provide excellent service that is always WORLD CLASS! We aim to consistently exceed our customers’ expectations by genuinely understanding their needs.
A Sense of Family - The Mukuru FAMILY is a home away from home. We believe that authentic relationships in which people value, support and care for one another are the cornerstone of any great organisation. We all come from different walks of life, but when together, we are family working in a spirit of unity for something greater.
Integrity - We value INTEGRITY. To us, it’s about being honest in every aspect of our work and going above and beyond the call of duty. We are all individually and collectively responsible for the company and each other, and we hold ourselves to the highest standards. Treating others with respect is foremost in all that we do.
Growth Through Learning - We encourage personal GROWTH. We want every employee to realise their ultimate potential by fostering a continual willingness to learn. We encourage our staff to seek personal development opportunities and challenge themselves in their roles. We believe that as each person grows, so does the company
Passion In Work and Play - Our PASSION for life drives us. We love helping our clients achieve their goals, take care of their loved ones or just grow their savings. We have seen the difference our work makes and it energises us to keep going. If we are not working we are playing, but with no half measures there either. We like to put passion in everything!
Innovation and Creativity - INNOVATION and CREATIVITY underpin all we do, and puts us at the cutting-edge. The desire to improve, to enhance and to create runs through the whole company. And, when simply improving something is not good enough, we create it. Just because "it has not been done before” is not going to stop us. We love the feeling of pushing the boundary for the benefit of our customers.
We’re seeking a dynamic Product Manager: Customer Operations to drive innovative platforms at the heart of our operations. Reporting to the COO, you’ll lead the creation of cutting-edge
The Sales Lead reports directly to the Sales Manager-China Market. This position is responsible for: a. generating sales through agent army, b. marketing the enterprise and corporate products and a
The Treasurer reports directly to the Treasury Manager. This position is responsible for constantly monitoring the accounts through and ensuring all accounts are sufficiently prefunded.
Internal
Duties and Responsibilities (Include but are not limited to):
Ensure the branch is opened on time daily
Ensure the branch is closed and locked up securely, the alarm is set and in working orde
Duties and Responsibilities include, but is not limited to:
Responsible for the card and wallet fraud team
Act as the first point of contact for handling operational queries related to fraud i
Duties and Responsibilities (Include but is not limited to):
Define workforce management/workforce optimization
Identify the characteristics that makes staffing challenges unique
List possib
Duties and Responsibilities (Include but is not limited to):
Brand Strategy and Development
Develop and execute a global brand strategy that caters to the specific needs and preferences of ta
Duties and Responsibilities (Include but is not limited to):
Create, develop and maximise growth in the loans product portfolio within Product Incubation:
Contribute to development of pilot pr
Duties and Responsibilities (Include but are not limited to):
Intersection of Business & Technology: Serve as the key link between business units (commercial, sales, marketing, customer oper
Duties and Responsibilities (Include but are not limited to):
Market Analysis, Strategy and Business Development
Conduct comprehensive market research to identify potential new territories fo
Duties and Responsibilities (Include but are not limited to):
Communication Strategy Development:
Collaborate with the Sales Operations Coordinator to develop and implement communication stra
Duties and Responsibilities (include but is not limited to):
Process foreign exchange transactions accurately
Ensure correct and valid documentation in provided by customers in order to ensure
Duties and Responsibilities (include but not limited to):
Collaborate with stakeholders across all levels and business/technical areas to develop data-driven solutions, aligning business strateg
Duties and Responsibilities (include but is not limited to):
To verify and validate documentation and information supplied by customers when signing up for new accounts
Keep up to date on any
Duties and Responsibilities (Include but is not limited to):
Brand Strategy and Development
Develop and execute a global brand strategy that caters to the specific needs and preferences of ta
Duties And Responsibilities (Include but not limited to):
Co-create and drive implementation of a comprehensive treasury management strategy that supports Mukuru's goals and objectives
Con
Duties and Responsibilities (Include but are not limited to):
Compliance Management
Ensure the company’s operations comply with all relevant exchange control regulations, including thos
