Wallet Fraud Investigator at Mukuru

• We are looking for a highly motivated candidate to join us as a Wallet Fraud Investigator. As part of our team, you will engage in identifying, investigating, and preventing fraudulent activities within the Mukuru card, wallet and value added services.

Duties and Responsibilities (include but not limited to):

• Monitor card and wallet fraud alerts and detect any irregularities in the business.
• Navigate fraud dashboards to come up with solutions for the fraud trends.
• Investigate allegations of irregularities including fraud in line with policies, procedures, and legislation and/or in line with department's methodology.
• Use the appropriate tools/investigative methodologies e.g. data analytics to obtain the necessary evidence on allegations.
• Engage with relevant stakeholders during investigation process, which include internal and external staff, management as well as SAPS Compilation of comprehensive reports on all investigated incidences which should include findings, recommendations
• Assist the team with any necessary fraud training administration.
• Provide support to the entire Fraud team.
• Helpdesk for Fraud & Financial Crime queries – Act as the day-to-day escalation point for all queries regarding fraud activities in a timely manner.
• Resolve Zendesk tickets.
• Values driven approach in line with Mukuru’s core values.

Key Requirements

• Grade 12 or equivalent (Essential)
• Related tertiary qualification (Essential)
• Minimum 1 year investigations experience with the card ad wallet product (Essential)
• Experience of working in the Financial Services sector
• Experience in conducting training.
• Knowledge of machine learning tools.
• Knowledge of South Africa and other corridor’s fraud legislations
• Knowledge of South Africa and other corridor’s AML/CFT legislations
• Knowledge of AML reporting systems
• Knowledge of Microsoft Power BI data Analytics Tools
• Knowledge of national and international money transfer procedures
• Knowledge of Payment Systems and PCI security standards.

Knowledge

• Customer care and service protocol
• Financial and administration principles.
• Sound business acumen and a good understanding of risks and controls.
• Knowledge of data analytics
• AML and CTF understanding
• Competent using different IT systems
• A strong knowledge of common fraud typologies

Qualities

• Self-starter and motivated
• Detailed-oriented and problem-solving skills
• Logical reasoning and analytical ability
• Resourcefulness
• Able to work independently and within a team
• Innovative and creative mind-set
• Open-minded, practical, and agile with change
• Proactive and deadline driven approach
• Positive attitude and enthusiasm

Additional Skills

• Communications Skills
• Business writing skills
• Strong analytical, investigation and numerical skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills
• Conflict management skills
• A high level of accuracy with an excellent attention to detail