Active Jobs at Ares Holdings

Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit 
• Quarterly Uniform allowance 
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

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Job Description
Birkenstock Mall of Africa is looking for Team Leader to join their team.

Sales & Business Development 

• Set & communicate daily sales targets to everyone on the team including casuals.
• Focus the team on delivering excellent customer service.
• Create relationships with GPs, podiatrists, schools, clubs & gyms in the area to generate sales.
• Grow customer data base and communicate offers regularly.

Team Management

• Build a team environment through daily team meetings and providing regular feedback.
• Lead and motivate the store team to maximize sales and provide exceptional customer service in line with Birkenstock standards
• Master the feedback process & provide monthly feedback to all team members
• Develop the team through weekly Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Manage the appraisal process for all team members
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Minimize and control staff costs and store controllable expenses (e.g. discounts given, petty cash, stationery, phone, cleaning etc.) through proactive and effective management.
• Complete weekly time sheets, allocate tasks to rostered staff & coordinate lunch breaks 

Inventory

• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Run daily negative stock report and request relevant adjustments
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained to Birkenstock standards
• Run daily inventory reports

Daily Operations

• Oversee the administrative processes at store level and ensure compliance with all policies and standards with respect to the handling of cash, stock control, POS, visual merchandising, security and operational health and safety
• Ensure visual merchandising of the stock and windows complies Birkenstock standards
• Open and close the store
• Reconcile cash to end of day tender report and prepare banking
• Bank takings

Month End

• Prepare month end reports

Individual Attributes:

• Outgoing determined self starter
• Retail management experience preferably at a national retail chain
• Demonstrated ability to achieve sales budgets
• Proven people management and leadership shills
• Excels at coaching, driving and developing a team
• Extensive stock management experience
• Proven merchandising skills
• Excellent attention to details

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit 
• Quarterly Uniform allowance 
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Responsibilities:

Sales

• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow Rewards program data base
• Ensure all customer orders are accurately processed with one working day
• Achieve gross margin targets

Team Management

• Build a team environment through daily team meetings. Allocate tasks.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
• Drive conversion through traffic analysis & rostering
• Master feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Follow up with all customers queries or requests within 24 hours always
• Execute the months Mystery Shopping action items
• Manage the appraisal process for all team members
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Complete weekly time sheets, & coordinate lunch breaks
• Ensure all staff wear lanyards & the correct uniform/tech apparel

Inventory

• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Execute mark downs as directed
• Run daily negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Run & action the daily inventory reports
• Review the store sell through report. Remerchandise or adjust replenishment levels as required
• Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
• Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
• Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
   

Operations

• Ensure VM and windows comply with Birkenstock standards
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
• Open and close the store
• Reconcile cash to end of day tender report & complete & sign the end of day banking book
• Bank takings
• Complete month end Stock Receipt report
• Complete month end Sales report
• Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy

Month End

• Prepare month end reports
• Complete Return to Supplier report
• Prepare sales report with budget variance explanations.
• Grade 12 or Equivalent
• 2 years’ experience in a similar capacity
• Willing to work shifts
• Valid Drivers’ Licence
• Own Vehicle advantageous

Competencies Required:

• Working experience within the retail
• Proven sales ability
• Customer service
• Excellent negotiation and communication skills
• Highly organized and deadline driven
• High attention to detail
• Adaptable
• Effective team management

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit 
• Quarterly Uniform allowance 
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Job Description

• Birkenstock Rosebank is looking for Supervisor r to join their team.

Sales & Business Development 

• Set & communicate daily sales targets to everyone on the team including casuals.
• Focus the team on delivering excellent customer service.
• Create relationships with GPs, podiatrists, schools, clubs & gyms in the area to generate sales.
• Grow customer data base and communicate offers regularly.

Team Management

• Build a team environment through daily team meetings and providing regular feedback.
• Lead and motivate the store team to maximize sales and provide exceptional customer service in line with Birkenstock standards
• Master the feedback process & provide monthly feedback to all team members
• Develop the team through weekly Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Manage the appraisal process for all team members
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Minimize and control staff costs and store controllable expenses (e.g. discounts given, petty cash, stationery, phone, cleaning etc.) through proactive and effective management.
• Complete weekly time sheets, allocate tasks to rostered staff & coordinate lunch breaks 

Inventory

• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Run daily negative stock report and request relevant adjustments
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained to Birkenstock standards
• Run daily inventory reports

Daily Operations

• Oversee the administrative processes at store level and ensure compliance with all policies and standards with respect to the handling of cash, stock control, POS, visual merchandising, security and operational health and safety
• Ensure visual merchandising of the stock and windows complies Birkenstock standards
• Open and close the store
• Reconcile cash to end of day tender report and prepare banking
• Bank takings

Month End

• Prepare month end reports

Individual Attributes:

• Outgoing determined self starter
• Retail management experience preferably at a national retail chain
• Demonstrated ability to achieve sales budgets
• Proven people management and leadership shills
• Excels at coaching, driving and developing a team
• Extensive stock management experience
• Proven merchandising skills
• Excellent attention to details

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit 
• Quarterly Uniform allowance 
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Job Summary

• Responsible for building and optimising customer relationships with the goal of achieving sales and profit targets through effective planning, management and execution.

Sales & Account Management

• Support the National Sales Manager with the creation of budgets and forecasts, door growth targets and key account plans for the wholesale channel
• Conduct seasonal reviews by key account
• Conduct seasonal sell-in meetings with customers to showcase new collections
• Provide stakeholders with recommendations on product mix and performance of the brand through analysis of sales reports
• Drive sales, by proactively communicating orders and deliveries with customers, suggest top-up orders and ensure order book is converted
• Work closely with marketing to identify trade marketing opportunities and incorporate into key account plans
• Conduct store visits - own, customer and competitor - to review trends, customer specific issues and competitor activities to help formulate strategic plans and be proactive in reacting to market conditions
• Build effective relationships with key account wholesale customers

Supply Chain & Operations Management

• Proactively manage stakeholders against agreed SLA's: Ensure delivery deadlines are met, keep customers informed regarding stock and operations management
• Review and manage open order reports from global logistics, in collaboration with the Merchandise Planner
• Communication to global logistics on product movement
• Place orders by order cut-off deadlines
• Communication to local logistics on product movements and orders
• Manage VAS requirements arranged via logistics
• Manage regular communication and distribution of reports and ATS to customers

Reporting

• Report monthly on the wholesale sales forecast
• Seasonal analysis by key account
• Quarterly business review reporting
• Request regular sell out from key accounts

Requirements

• Relevant tertiary qualification (Sales and Marketing)
• At least 2 years experience in a similar role
• Advanced Microsoft office ability
• Ability to travel as and when necessary (Local)
• SAP experience advantageous
• A strong understanding of lifestyle brands and the market opportunities within the retail, wholesale and e-commerce sector
• Business and commercial acumen
• Budgeting and reporting skills with a strong understanding of retail KPI measurements
• Excellent written and verbal communication skills
• Highly organized and deadline driven
• Capacity to collaborate, integrate and facilitate teamwork
• Ability to network, build and sustain stakeholder relationships internally as well as with external stakeholders is critical
• Strong customer first service focus and flexible in approach
• Strong product focus and understanding

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands
• Gym & Shower facilities
• Personal Trainer
• Yoga
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Healthy Lunch subsidy
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.