BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
Read more about this company
Core Description
- To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
- Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
- Perform root cause analysis and troubleshooting across systems to resolve incidents.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
- Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.
Core Functional Skills & Capabilities
- Hardware/Software Installation and management
- Customer Service
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Working with people
- Presenting and Communicating information
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 4: Grade 12 National Diploma in Information Technology
Experience
- 1 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Willing to travel
- Working Shifts
- Willingness to be on standby
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
go to method of application »
Core Description
- Responsible for planning, managing and directing Cisco platforms which provides company technologies, systems and processes to customers to enable them to gain competitive advantage.
- Will manage client relationships at a senior management level. Will be responsible for negotiating with clients and responsible for ensuring project delivery by directing the activities Specialist Engineers.
Key Deliverables / Primary Functions
- Manage change, constantly reviewing design and responding to optimisation changes.
- Monitor and control the network to ensure its day-to-day stability.
- Manage problems and assist with support functions
- Contribute to the research and assessment of new technologies as well as customer needs.
- Monitor service levels and contribute to the development of standards and specifications.
- Test systems and keep records of technical details on network design, implementation plans and capital projects.
- Support users and Support staff
- Attend to IMACD’s (Installation, Modification, Addition, Change, Delete)
- Provide Network Administrator and Support
- Integrate Systems
- Vendor Engagement
- Compile HLD, LLD, RCA’s, Deployment Guides, Service Designs
- Evaluate Product Roadmaps and provide input to Strategy and align to Best Practices.
Core Functional Skills & Capabilities
- Integrated Business Solution
- Infrastructure Development& Support
- Proposal Management
- Relationship Building
- Business Partnership Management
- Risk Management
- Vendor Management
- Solution Architecture
Core Behavioural Competencies
- Applying expertise & Technology
- Working with people
- Deciding & Initiating Action
- Persuading and Influencing
- Planning & Organising
- Entrepreneurial & Commercial thinking
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- Relevant IT certification
Experience
- 10+ years’ experience in network engineering, of which 2 years at a senior level
- Alternatively, 8 to 10 years’ experience in network engineering, of which 2 to 3 years is at a senior management level.
Certifications
Preferred/Advantageous Certifications:
- CCIE (Cisco Certified Internetworking Expert)
- HCIE
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement: Directly with internal & external clients
Special Requirements / Employment Condition
- Valid Drivers license
- Required to travel locally and/or internationally
Workplace / Physical Requirements
- Billable
- Client Roaming
- Revenue Generating
- Hybrid Remote Worker
go to method of application »
Core Description
- Responsible to provide leadership and strategic direction of the respective portfolios in their respective verticals. Responsible for proactive hunting of new business and accounts in their respective vertical. Responsible for overseeing the account management team and ensuring the growth and retention of key client accounts
Key Deliverables / Primary Functions
- Formulate and implement a strategic plan that accounts for current and future market forces and movements. This must include milestones that drive the company to achieve its strategic objectives.
- Address complaints and resolve issues aiming to customer contentment and the preservation of the company’s brand and reputation.
- Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mindset is implemented. Drive customer experience improvement.
- Drive a culture of accountability, management by objectives and build a high-performance team driven by customer satisfaction.
- Monitor and evaluate the performance of the sales accounts team, providing regular feedback, coaching, and performance reviews to drive continuous improvement and achieve sales targets.
- Lead and motivate a team of account managers or sales representatives to achieve sales targets and objectives.
- Effectively manage sales activities to meet agreed targets and corporate objectives, within the agreed budgets.
- Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets.
Core Functional Skills & Capabilities
- Account Management
- Business Development
- Relationship Building
- Customer and Business Needs Analysis
- Digital Literacy
Core Behavioural Competencies
- Job Match
- Relating and Networking
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
- Achieving personal work goals & objectives
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Sales/Marketing
- OR NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering
Additional Education -Preferred /Advantage
Experience
- 7 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
OR
- 9 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Valid Drivers license
- Required to travel locally and/or internationally
Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
- Non-Billable
go to method of application »
Core Description
- Responsible to provide leadership and strategic direction of the respective portfolios in their respective verticals. Responsible for proactive hunting of new business and accounts in their respective vertical. Responsible for overseeing the account management team and ensuring the growth and retention of key client accounts
Key Deliverables / Primary Functions
- Formulate and implement a strategic plan that accounts for current and future market forces and movements. This must include milestones that drive the company to achieve its strategic objectives.
- Address complaints and resolve issues aiming to customer contentment and the preservation of the company’s brand and reputation.
- Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mindset is implemented. Drive customer experience improvement.
- Drive a culture of accountability, management by objectives and build a high-performance team driven by customer satisfaction.
- Monitor and evaluate the performance of the sales accounts team, providing regular feedback, coaching, and performance reviews to drive continuous improvement and achieve sales targets.
- Lead and motivate a team of account managers or sales representatives to achieve sales targets and objectives.
- Effectively manage sales activities to meet agreed targets and corporate objectives, within the agreed budgets.
- Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets.
Core Functional Skills & Capabilities
- Account Management
- Business Development
- Relationship Building
- Customer and Business Needs Analysis
- Digital Literacy
Core Behavioural Competencies
- Job Match
- Relating and Networking
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
- Achieving personal work goals & objectives
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Sales/Marketing
- OR NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering
Additional Education -Preferred /Advantage
Experience
- 7 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
OR
- 9 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Valid Drivers license
- Required to travel locally and/or internationally
Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
- Non-Billable
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail