Active Jobs at Discovery Limited

Key Purpose

• To convince/negotiate with existing and prospective clients to remain with Discovery Insure.

Areas of responsibility may include but not limited to

• Achievement of client retention targets
• Reduce policy cancellations
• Offer financial advice and sell product benefits where required
• Achievement of not taken up (NTU) targets
• Accurate, timely administration on relevant system
• Achievement of monthly product and soft skills knowledge targets
• Stakeholder engagement
• Adherence to risk and compliance requirements
• Teamwork, self-management and alignment with Discovery values

Skills and Attributes may include but are not limited to

• Problem solving skills
• Target Driven
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Persuasiveness
• Resilience and tenacity
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge

Education and Experience

• Matric (Essential).
• FAIS Credits - full qualification (Essential).
• RE5 qualification (Essential).
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• Minimum 2 years’ retentions experience in the short-term insurance industry (Essential)
• Minimum of 2 years’ sales experience (Essential)
• Degree (Advantageous)

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Job Description

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Insure Sales target
•  send correspondence to members telephonically and email
• Attending to general administration in order keep client records update to dat and in line with industry standards.
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome client  objections
• Adhering to service level agreements to ensure consistency in the department.

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
•  Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge,
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

Advantageous

• Discovery Insure Knowledge
• Tertiary qualification (Wealth Management)