In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
Hello, System Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team at FNB Connect, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- As a System Analyst, you will play a crucial role in bridging the gap between business needs and technical solutions. Your responsibilities will include gathering and analysing business requirements, translating them into technical specifications, and working closely with development teams to ensure successful implementation. You will also be involved in system design, testing, and optimization, ensuring that solutions meet business objectives. Effective communication with stakeholders and continuous learning to stay updated with industry trends are key aspects of this role.
Key Responsibilities:
- Collaborate with business analysts and business stakeholders to gather, analyse, and document business requirements.
- Translate business requirements into clear and actionable technical specifications for the Java development team.
- Work closely with Java developers to ensure proper implementation of analytical models, providing clarification and guidance as needed.
- Assist in the design and optimization of system architecture to support the efficient processing of analytical models.
- Conduct system testing and validation to ensure models are accurately implemented and meet business objectives.
- Facilitate communication between business and technical teams to ensure alignment and understanding of project goals and timelines.
- Identify potential risks, issues and mitigation strategies related to analytical model productionalisation and recommend solutions.
- Stay up to date with industry trends and advancements in systems analysis and Java development.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 4 + Years Experience as a Systems Analyst
- Proven experience as a Systems Analyst, preferably in the financial services or analytical modelling domain.
- Strong understanding of Java programming and development practices.
- Experience with data analysis and modelling techniques.
- Excellent communication and stakeholder relationship skills, with the ability to translate complex technical concepts to non-technical stakeholders.
- Strong problem-solving abilities and attention to detail.
- Familiarity with Agile methodologies is a plus.
You Will Have Access To
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We Can Be a Match If You Are
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
go to method of application »
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
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Job Description
- Hello future Banking Advisor –
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Role Purpose
- To assist in proactively managing a portfolio of FNB Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
Responsibilities
- Act responsibly with work related resources in order to contribute to cost containment.
- Achieve expected financial targets and uphold associated service levels.
- Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Compile reports that track progress and guide business to make informed decisions
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Contribute to innovation by finding faster and more accurate ways of working.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
Qualifications and Experience
- Required Qualification: FAIS Accredited NQF7.
- Required Qualification: FAIS accreditation required (RE5).
- Experience with a portfolio of Wealth Clients advantageous.
- 2 - 3 years’ experience within a Sales/Service area of a financial environment.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
go to method of application »
Job Description
- To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
- Hello Future Systems Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our tech team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Create conceptual and technical systems designs like data models, interface designs, and workflow diagrams
- Analyse existing company processes to identify areas for improvement and automation
- Perform feasibility studies to evaluate proposed system solutions
- Collaborate with development teams to test systems
- Provide ongoing technical support to end users
- Create comprehensive documentation for all stages of the research, design, implementation, and maintenance stages of a project
- Liaise with business stakeholders, IT teams, and project managers to ensure clear communication of project objectives and deliverables
- Participate in system testing to ensure developed systems meet quality standards
- Stay up to date with industry trends and emerging technologies and contribute to process improvements
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Ensure development and continuous value add improvement to operational processes
- Manages risks in own area of responsibility
You will be an ideal candidate if you:
- Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
- Minimum 3 years System Analysis experience
- Have experience with API design & Database design, SQL, Java
- Can write technical requirements
- Advance knowledge of the full SDLC
- Have programming experience (advantageous)
- Strong technical, problem-solving, and analytical skills
- Solid understanding of software development methodologies and system design principles
- Excellent verbal communication skills to collaborate with stakeholders and translate technical concepts to non-technical users
- Relevant experience with system analysis tools, project management software applications, documentation tools, and knowledge of hardware
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
- Act responsibly with work related resources in order to contribute to cost containment
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Assist with profit growth for the business through sales and acquisition of new clients
- Support sales through analysis of client portfolio and pro-active client engagement
- Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
- Identify sales opportunities and ensure effective management of the leads pipeline
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Comply with relevant statutory, legislative, policy and governance requirements
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Address customer needs in order to meet or exceed customer expectations
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Achieve expected financial targets and uphold associated service levels
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
go to method of application »
Job Description
- Hello Future Developer
- Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
- As a Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.
Are you someone who can:
- Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- Write well designed and efficient code for medium to large applications.
- Work in small independent teams
As a #Changeable you will have access to:
- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to innovate.
- Flexible working environment
- Deep focus on health and wellbeing
- Coaches and mentors to help with your professional development.
- A very Generous leave policy to cater for your individual needs.
- Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You'll be an ideal candidate if you:
- Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
- Are experienced in System Design & Development methodologies.
- Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
- Have a BSC Computer Sciences, BSC Informatics or related degree.
Tech Stack:
- Java 8
- Maven
- Springboot
- Apache Camel
- Apache Kafka
- Docker
- Microsoft SQL Server
- CI/CD
- GIT
go to method of application »
Job Description
Hello Future User Experience Designer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has experience in:
- Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System
- Experience in Web, Mobile and App Design
- Figma experience is none negotiable
- HFI certificate is an is an advantage
- Experience in building screens flow
Key Responsibilities:
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Monitor customer feedback reports and align processes to maximise efficiencies.
- Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.
- Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
- Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.
- Ensure user journeys are constructed and clearly defined.
- Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.
- Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.
- Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.
- Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.
- Participate in planned activities that are appropriate for own development.
- Display and encourage an appreciation of teamwork and inclusivity.
- Develop, encourage and nurture collaborative relationships across area of specialisation.
We can be a match if you are:
- Able to work independently
- Self-starter and able to build relationships
- Have 4 to 5 years' experience in similar role
You will have access to:
- Opportunities to network and collaborate.
- Challenging work.
- Opportunities to innovate.
go to method of application »
Job Description
Hello Future Network Engineer II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Overview of the role and requirements:
- The function will include the implementation and operational support of the network technologies within the Firstrand Group.
- The technical specialist should demonstrate expertise in network switching functions and design, as well as excellent problem-solving skills.
- 5 years’ minimum experience in IT Data Center Networks
- Expert knowledge of Cisco Data Center Technologies
- Essential to have an excellent understanding of best practices in Network appliances, devices, and components. Knowledge of Cisco ACI networks will be an advantage
- Knowledge of load balancing technologies
- Strong Network troubleshooting skills
- CCNA Data Center certification will be an advantage
- The applicant will be required to work on-site weekend maintenance slots at the various Computer Centre facilities.
You will be responsible for:
- Maintenance of complex Network switching systems.
- Be able to contribute to the design a fully resilient / redundant Network in the required Technology area
- Advanced Cisco device configurations and support.
- Ability to build Network switches from the base configuration and associated IOS upgrades.
- Evaluate and optimize network performance.
- Automation of Network functions and duties.
- Participate in special assignments and projects.
- Lead the planning of migrations to new/improved hardware and software products.
- Prevent wastage and identify process improvements to contain and reduce costs
- Develop financial model for charge-out for all components to ensure relevant income are generated
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
- Provide subject matter expertise and thought leadership in area of expertise
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Develop appropriate strategic plans for the network design and architecture by executing plans and all changes required to optimise business network
- Monitor changes in legislation, regulations, initiatives and relevant industry practices
- Ensure drafting and implementation of appropriate interventions
- Identify all the components within the network by defining benchmarks for latency and utilisation of network components
- Implement network changes during defined slots and at appropriate times by executing all changes
- Ensure all network testing and analysis of network facilities are executed and findings used to increase efficiencies in the business
- Produce multi-network designs, design policies and applications for the business
- Resolution of high-level problems
- Ensure network security policy implementation and monitoring
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Manage personal development to increase own skills and competencies
What you will need:
- Over 5 years' experience in a similar role
We can be a match if you can:
- Strong communication and interpersonal skills.
- Able to work under pressure
- Effective written and verbal communication skills
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
go to method of application »
Job Description
Hello Future Sales Team Leader
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To manage the team to deliver support sales growth in the organisation whilst adhering to Sales processes and procedures to ensure compliance and reduce risk
Are you someone who can:
- Drive significant growth and profitability in the context of cost management.
- Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
- Provide sales support efficiencies and services in order to ensure retention of clients
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
- Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
- Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
- Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
- Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.
You will be an ideal candidate if you:
- Have minimum qualification of Grade 12
- Recognized NQF level 5 Qualification
- RE5
- Must have at least 3 years’ experience in a Sales environment.
- COB in Long Term Insurance & Short Term: Personal Lines (required within 12 months from appointment)
Experience in our product sub cats, and not working under supervision:
- Funeral
- Gap
- LC / Dynamic Life / Disability Riders / Critical Illness Riders / Retrenchment Riders / EP
- Credit Card DPP /Overdraft DPP /Revolving Facility DPP / HCP / AD / LLP(LS)
- PLOC
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end.
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
go to method of application »
Job Description
- To create and update technical test scripts to run automated testing to prevent errors/defects in the live system
- Maintains existing scripts. Debugs results of automated testing
- Increase operational efficiency and suggest solutions to enhance cost effectiveness through the development of technical test scripts
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effectively
- Create and update automated scripts to run automated regression testing, debug results. Maintain existing scripts and up to date test packs
- Comply, understand and meet governance in terms of legislative, audit risk and process requirements for the Test Analysis Environment
- Ensure Quality Assurance processes are executed during technical testing by the team
- Ensure all Technical Performance Testing is loaded and recorded to prevent re-occurrence or errors in programmes
- Analyse and execute logged defects and follow up on defects that are not yet fixed.
- Provision of an efficient service for the test analysis function through careful and timeous analysis, planning, execution, reporting and updating of all related information.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- A completed financial related qualification (NQF4 or higher)
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- To manage a team in implementing the Business Intelligence strategy and translating tactical strategy in actionable goals; to understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.
Hello, Future Business Intelligence Manager
- We are seeking a dynamic and experienced Business Intelligence Manager to lead our talented team of Business Intelligence (BI) Analysts in the Retail CDAO team. The BI Manager will be working closely with the BI Head supporting the Personal Banking Advisory & Suites business unit in the Personal Segment and assist with delivering innovative solutions and insights that drive the business forward. If you have a passion for transforming data into actionable insights and thrive in a collaborative, fast-paced environment, we want to hear from you!
Key Responsibilities:
- Lead, mentor, and manage a team of BI developers, fostering a culture of innovation, collaboration, and continuous improvement.
- Oversee the development, implementation, and maintenance of BI solutions, ensuring they meet business requirements and objectives.
- Drive the design and development of complex data models, ETL processes, and OLAP cubes to support data analysis and reporting needs.
- Ensure the integrity, availability, and security of BI systems and data.
- Collaborate with cross-functional teams within the Retail CDAO team to understand data needs, deliver custom reports and dashboards, and provide insights that support strategic decisions.
- Stay abreast of the latest BI technologies and best practices, advocating for and implementing improvements to BI tools and processes.
Required Skills and Experience:
- Proven experience as a BI Manager or similar leadership role in a data-intensive environment.
- Expertise in SQL and experience with database technologies such as Teradata and SQL Server.
- Proficient in BI tools, particularly PowerBI, and a strong understanding of ETL concepts and OLAP cubes.
- Excellent problem-solving skills and the ability to think analytically.
- Strong leadership and team management skills, with a track record of developing junior team members.
- Excellent communication and interpersonal skills, with the ability to translate complex data into actionable insights for non-technical stakeholders.
- Minimum Qualification: B Degree in Computer Science, Information Systems\Technology or Engineering
- Preferred Qualification: Honours Degree
- Experience: 5 - 8 years' experience in a Business Intelligence and/or Data Engineering environment
- Expertise in SQL and experience with database technologies such as Teradata and SQL Server.
- Proficient in BI tools, particularly PowerBI, and a strong understanding of ETL concepts and OLAP cubes.
- Excellent problem-solving skills and the ability to think analytically.
- Strong leadership and team management skills, with a track record of developing junior team members.
- Excellent communication and interpersonal skills, with the ability to translate complex data into actionable insights for non-technical stakeholders.
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Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
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Job Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Provide efficient and effective administration support to ensure accuracy in the functional area
- Comply with governance in terms of legislative and audit requirements
- Provide timeous and accurate Management Information
- Manage own development to increase own competencies
- Managing costs / expenses within approved budget to achieve cost efficiencies
- Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
- Improve business decisions by providing accurate and reliable business intelligence
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Job Description
- To partner with the business in the provision of financial advice and support to increase operational quality, through the execution of financial services as per agreed standard operating procedures.
- Hello future Financial Manager,
FNB Introduction
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our FNB Cash Investments team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Prepare and manage financial reports and analyses to support strategic decision-making.
- Ensure compliance with financial regulations and internal policies.
- Collaborate with various departments to optimize financial performance.
- Monitor and manage budgets, forecasts, and financial planning processes.
- Provide insights and recommendations to senior management regarding financial strategies.
You will be an ideal candidate if you:
- Have Bachelor of Commerce in Finance, Accounting, or a related field.
- Professional CA qualification with completed articles is preferred.
- Minimum 2 years of experience in financial management or a similar role.
- Strong analytical skills and proficiency in financial software and tools.
- Excellent communication and interpersonal skills.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- To retrieve and manipulate data in order to enable model building and quantitative solutions. To conduct analysis and reports within a specified framework, process and procedure, under guidance
- Hello Future Graduate Quantitative Analyst,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team at FirstRand Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- Our team is dedicated to the commercial aspects of employee benefits, including retirement funds, death and disability benefits. We specialize in pricing and developing models to ensure comprehensive and competitive offerings for our clients.
Are you someone who can:
- Apply advanced analytical techniques to solve complex problems
- Utilize AI and predictive models to enhance decision-making processes
- Source and manage data efficiently
- Demonstrate proficiency in programming languages such as Python and SAS
- Quickly learn and adapt to new concepts and technologies
- Understand and apply pricing basics to benefit calculations
- Leverage actuarial knowledge, including exemptions in Financial Mathematics, Contingencies, and Actuarial Risk Management
- Thrive in a corporate environment with a strong professional mindset
You will be an ideal candidate if you:
- Had a AI-focused thesis, exploring credit predictions and predictive analysis (beneficial)
- Have a proficiency in Python and SAS
- Are fast learning
- Have a corporate mindset
- Have pricing basics (beneficial)
Have completed the following Actuarial Exams Exemptions:
- Financial Mathematics
- Contingencies
- Actuarial Risk Management
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
go to method of application »
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
go to method of application »
Job Description
- Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed
- The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimised business processes
- Analyse business from all aspects to develop in in-depth understanding of the business
- Work with end users and project owners to identify business, functional and technical requirements
- Do gap analysis between current and required specifications
- Oversee the planning and execution of systems testing
- Analyse exiting business processes and facilitate with stakeholders to make improvements
- Identify and define business processes and system development or configuration requirements to realise the process end goal
- Work with project team members to define metrics/performance goals/ acceptance criteria for the solution or system
- Assist in translating requirements into test conditions and expected results for unit development, system integration and UAT
- Participate in quality reviews or set reviews of designs, prototypes, and other work products
Requirments
- 5-8 Years experience within a BA role in a similar environment
- Must have a good understanding of BA processes
- Workshop or hold JAD sessions
- Assess, analyse and optimise end-to end business processes
- Detailed extraction and documentation of all business rules impacting a project
- Business analyses, i.e. planning, elicit, document and review
- Review test cases provided by the Test Analyst
- Create the relevant analysis documentation i.e. Business Specification and or Functional Specification documentation using change control processes and version controls when required
- Solution or provide recommendations to business when requirements are unclear taking into account what would be best for the business
Education
Method of Application
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