Active Jobs at GBS

What do you need?

• Matric Pass
• 6 Months telesales experience 
• Valid or no Dofa date 
• Good computer skills 
• Good communication skills 

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Key Responsibilities:

Target Achievement:

• Meet and exceed individual sales targets and KPIs.

Cold Calling:

• Acquire new clients through proactive outreach.
• Upsell and cross-sell to maximize client value.
• Maintain monthly contact with the customer base.
• Focus strongly on generating new business.

Customer Relationship Management:

• Develop and nurture relationships with assigned and new clients.
• Maintain and expand the existing client base.
• Conduct thorough customer account analyses.
• Regularly service and build client relationships.

Query Management:

• Identify, address, and resolve customer concerns and queries.
• Provide feedback to customers within 24 hours.

Reporting:

• Submit weekly pipeline reports.
• Provide daily activity and sales reports.
• Deliver monthly base reports.
• Maintain accurate records of opportunities.
• Offer plans, forecasts, and insights on customer requirements, business performance, and competitors.

Processes and Procedures:

• Adhere to all company policies and procedures.
• Ensure all interactions are accurately captured in the relevant systems.

Minimum Requirements:

• Matric/Grade 12 qualification essential
• Minimum 3 years’ experience in Sales/Account Management within the ICT Industry, with a proven track record.
• Knowledge of the telecommunications industry and its products.
• Strong understanding of large corporate client sales principles.
• Experience with tenders and large account management.
• Proficiency in MS Office.

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What You’ll Be Doing:

• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their business needs and objectives. Ensure regular face-to-face and virtual meetings are conducted with clients.
• Account Strategy: Develop and implement strategic account plans to achieve sales targets and enhance client satisfaction.
• Sales Growth: Identify and pursue new business opportunities within existing accounts while maximizing revenue from current services and cross-sell opportunities.
• Collaboration: Work closely with cross-functional teams to ensure alignment and deliver value to clients and optimal service delivery.
• Performance Monitoring: Track account performance metrics, prepare regular reports, and provide insights to both clients and internal stakeholders.
• Negotiation: Lead contract negotiations and ensure favorable terms while aligning with company objectives.
• Market Analyses: Stay updated on industry trends, competitor activities, and market dynamics to inform account strategies.
• Target Achievement: Achieve individual sales targets on new business, retention sales and ICT sales.
• Reporting: Provide accurate forecasting on weekly and monthly sales pipelines and ad hoc reporting.
• Processes and Procedures: Ensure all policies and procedures are adhered to and all relevant interactions are captured on the appropriate systems in the approved manner

What We’re Looking For:

• Matric (A Diploma or Degree is a bonus!)
• Proven experience as a Account Manager or similar role in the Telecommunications industry.
• Minimum 2 years experience in marketing mobile voice, data solutions, and ICT to businesses.
• A track record of smashing B2B sales targets.
• Stellar communication, presentation, and negotiation skills.
• Ability to analyze data and use it to drive decision-making.
• Proficient in CRM software and Microsoft Office Suite.