Active Jobs at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for an Assistant Technical Accountant to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The Assistant Technical Accountant will be responsible for undertaking betting tax calculations, submissions and maintenance as well as supporting the Junior Technical Accountant, Technical Accountant and Group Technical Manager with specific projects, reports and data extractions.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Microsoft Office.
• Strong understanding of Horse Racing and Sports Bookmaking.
• Minimum of 1 year’s Intermediate Microsoft Excel experience (Vlookups, Pivots).

A Bonus To Have:

• Studying towards or completed a Relevant Degree/Diploma.
• Pastel Evolution or Similar Accounting Software.

What You’ll Do For The Brand:

• Preparation of weekly/monthly betting tax calculations.
• Ensure betting taxes are paid timeously, and that relevant documentation is submitted to the Gambling Board.
• Under the supervision of the Technical and Junior Technical Accountants:
• Liaising with the Gambling Boards to resolve queries that pertain to betting tax submissions.
• Review and test all reports requested by the Gambling Board prior to submission.
• Testing the Tax reports to ensure they comply with the correct tax report type and rates required by the Gambling Boards.
• Monthly reconciliation of betting tax control accounts in Pastel.
• Assist Junior Technical Accountant with:
• BTC reconciliation and reporting of variances.
• Investigating BTC variances and reporting timeously.
• Sourcing Outstanding Tickets report and Bets brought forward report as required and ensuring that the data is accurate via sample testing.
• Testing reports as it relates to internal tax 2 and betting taxes upon the introduction of new bet types, branches, etc.
• Review of betting tax rates captured on the betting system for new branches
• Identification and reporting of weaknesses in the betting software as it relates to betting taxes and in so far as possible in the preparation of betting tax calculations.
• Ensuring that adequate records are maintained on the shared drive with regard to the betting tax calculations and submissions.
• Identification of errors and liaising with Junior Technical Accountant to ensure timeous corrective action.
• Providing support during the audit in matters relating to the betting software.
• Sourcing internal tax 2 reports.
• Support the Junior Technical Accountant, Technical Accountant, and Group Technical Manager with specific projects, reports and data extractions.
• Assist with company projects from time to time as and when required by Junior Technical Accountant, Technical Accountant, Group Technical Manager.
• Frequent reconciliation of data submitted to the GBs to data on our database.

What You’ll Bring To The Team:

• Demonstrate a strong sense of accountability.
• Ability to take initiative.
• Ability to solve problems effectively.
• Demonstrate strong people management skills.
• Must be able to plan effectively and efficiently in order to meet deadlines.
   

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader (Retail Operations) to be based in Gauteng - Germiston. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Diploma/ Degree/ NQF 4 Learnership
• 1-2 Years leadership experience.
• 6 months within the Gaming or Betting industry
• A valid driver’s license.

What You’ll Do For The Brand:

Branch Growth

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches)

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.

The correct process must be followed with lost ticket claims;

• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off_line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behavior is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Demonstrates a good understanding of betting procedures
• Understand the different betting types
• Manage and oversee branch sales and expenditure within delegation
• Identify, analyses, organize and solve problems and issues in a timely and effective manner
• Provide clear direction and performance feedback to staff
• Follows through and delivers results in spite of obstacles
• Making guest needs a primary focus of one’s actions
• Understanding main business drivers in order to impact on decision making

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Continuous Improvement Officer x 2 to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for monitoring daily operational activities and to report any deviations from standard operating procedures. The ideal candidate will aid in the achievement of business objectives through operational surveillance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 2 -3 years’ experience within the retail Operations Environment
• Able to work day and night shifts
• Computer literate – MS Office

A bonus to have:

• Completed or studying towards a related certificate/ diploma or degree

What You’ll Do For The Brand:

Observe if cash safety procedures are being followed, this includes but is not limited to:

• Safe Opening
• Safe Closing
• Admin door locked
• Float issuing
• Cash Transfers
• Bank Prep and dropping
• Cash in Transit

Monitor and report on irregularities relating to:

• Negligent storage or handling of cash.
• If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
• Report on late opening and late closing of branches.
• Cleanliness and appearance of Branch/Support Centres.
• Unauthorised mobile phone users while on an active shift.
• Verify Patron Head Counts.
• Marketing promotions on site.
• Visible Health and Safety deviations.
• Internal Audit and Compliance Audits being conducted.
• Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
• Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.
• Unproductive congregation of Team Members or abuse of time while on active duty.
• Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.
• Team members who arrive late for their shift or leave early before shift end.
• Team Members not in proper uniform.
• Team members using company property for personal use.

Operations:

• Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist with any betting related queries which require the viewing of CCTV Surveillance footage.
• Observe and report any suspicious or unusual behaving Patrons/Team members.
• Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
• Observe terminals logged on with cash while unattended.
• Identify and report facial recognition cameras that are out of focus or require maintenance/repairs.
• Assisting the operational team in resolution of findings through interaction with the Operations Manager, Commercial Managers, Regional Managers and other department heads.
• Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions.
• Conducting real-time transactional monitoring, across online deposits and withdrawals platforms in order to identify issues affecting operational efficiency and overall customer service.
• Assistance with the review of operational policies and procedures based on findings in the role.
• Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented.
• Project management of findings through to resolution implementation with the operational team

What You’ll Bring To The Team:

• High attention to detail
• Good communication skills
• Demonstrate high energy, enthusiasm and motivation in execution of work
• Demonstrates an exceptional level of quality standard
•  High sense of accountability towards work

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader (Mobile) based in Bushbuckridge, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
• The purpose of this role is to ensure growth targets for mobile betting are achieved,
• Analyze financial information to identify trends, manage costs, and increase revenue in the team and
• ensure proactive reporting on these areas.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• A minimum of 12 months in a leadership role
• Track record of over-achieving quota
• Ability to understand customer needs and handle different types of personalities
• Strong listening, communication, presentation, and social skills
• Valid Driver’s License

A Bonus To Have:

• Post-Matric Qualification

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance
• Identify potential of Top Up Voucher Visiting outlets where required
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
• Ensure that cash-ups are done following the cash-up Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
• Submit Daily

Any other related duties that might be
What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for Stock Controller to be based in Phoenix, KwaZulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be accountable for receiving and issuing F&B branch stock. The ideal candidate will be responsible for management of back of house stock within the branch. Responsible for accurate recording of front of house stock issued. Ensure accurate recording of stock movements to ensure stock reporting reflects correctly. Management of storage and storeroom facilities.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Experience in stock management
• Valid driver’s license

A bonus to have:

• Experience within F&B industry

What You’ll Do For The Brand:

• Regular visits to sites to ensure mobile branding is visible and in good condition and discuss sales
• Ensure internal F&B stock management processes are followed
• Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure back office stock is maintained at a good standard- declare F&B back office stock wastages and breakages to dispense of expired stock. Ensure F&B back office stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
• Management of any back of house stock being issued to front of house via the F&B Supervisor. Ensure all stock issued is recorded and signed off. Maintain accurate records of stock requisition registers to account for stock that were issued. Reconcile daily.
• Conduct stock count for back of house stock daily. Ensure disclosure of wastages/breakages and recorded onto GAAP. Account for variances of back of house stock and take disciplinary action against store man/stock clerk where appropriate. Submit variance report to F&B branch manager daily.
• Regularly monitor stock expiry dates and ensure stock rotation accordingly to minimize wastages. Ensure wastages/breakages are disclosed as per appropriate process and that these are disposed of before service starts am.
• Ensure stock levels are monitored to anticipate stock needs and ensure stock is maintained at appropriate levels. Obtain approval from F&B Branch manager to place order and liaise with suppliers to confirm order has been received. Accurate record keeping of all orders placed on a daily basis.
• Ensure stock received is accounted for as per quality/quantity of stock order that was placed. Accurate record keeping of stock deliveries and anomalies. Liaise with supplier to rectify where appropriate.
• Ensure GRV process followed to record stock received. Ensure that stock is packaged and stored in a proper manner and appropriate location. Submit GRV, signed order sheet and supplier delivery note/invoice to F&B Manager. Ensure accurate record keeping of these.
• Facilitate stock transfer between branches in line with appropriate process to record/issue stock and account for stock movement.
• Ensure stock movement is accurately recorded on GAAP so that stock reporting from GAAP reflects accurately.
• Stock Reporting on back of house stock: Daily report indicating issued stock, receiving/ordering/GRV of stock, transfer of stock between branches if applicable, stock disclosure of breakages/wastages.
• Management of the store man/stock clerks. Ensure that stock control is maintained at all times. Manage the portioning of stock into containers.
• Ensure timeous submission of daily, weekly, monthly F&B stock reports
• Capture stock on GAAP system.
• Complete voids on POS.
• Attend to customer query and complaints
• Any ad hoc duties that might be required.

What You’ll Bring To The Team:

• Approaches own work with dedication and high sense of responsibility
• Accurately check processes and tasks
• Strong reporting and planning skills
• Basic understanding of stock control processes and systems
• Understanding of the GAAP system

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Sales Agent to be based in Kroonstad. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for reaching daily, weekly and monthly mobile sales targets and targets related to the increase in mobile customer base. The core function will be that of attending and doing promotions at events across the business to represent the business and educate about the brand working with multiple stakeholders internally and externally.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Prior work experience as a promoter or similar role
• Excellent Customer Service Skills
• Driver’s License

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customers use the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to
• Ensure appropriate management, safekeeping, and maintenance of all mobile
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Adhoc duties.

What You’ll Bring To The Team:

• Actively promotes and sells products or services
• Demonstrate strong communication skills and active listening skills.
• Driven to meet or exceed required business targets and objectives as quickly and efficiently as possible Understands the different betting markets and products
• Understands top up voucher distributions.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for X 2 Housekeepers to be based in Kenilworth, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Experience in housekeeping

What You’ll Do For The Brand:

• Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
• Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
• Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags
• Toilets are to be cleaned.
• Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
• Declares breakages to the Branch Manager.
• The cleaning of branch aircon filters weekly.
• Ensure that all tables and chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required

What You’ll Bring To The Team:

• High attention to detail
• Strong time management skills
• Follow process in order to ensure high quality output
• Taking action to achieve goals beyond what is required

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for an Area Manager (Mobile), to be based in Free State. Do you think you have what it takes to be our newest Purple Star?
• The core function of this role will be to Implement regional mobile betting strategies and ensure efficient execution to grow the customer base and increase mobile betting revenue. Management of the day to day operations and reporting on the booster teams.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license.
• Management Experience (minimum 12 months)
• Computer literacy (MS Word, Excel, PowerPoint, MS Outlook

A Bonus To Have:

• Diploma/Degree.
• Project Management experience

What You’ll Do For The Brand:

• Regular visits to key outlets and branches to ensure mobile branding is visible and in good condition and discuss stakes growth.
• Identify potential new outlets for top-up voucher distribution.
• Monitor the condition of all branded outlets, taxis, billboards, walls, and other marketing collateral
• Identify strategic areas for mobile activations.
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
• Control and manage company assets in the area such as vehicles, gazebos, speakers, branding, etc.
• Work closely with the Regional team to roll out regional campaigns in key outlets and branches from start to end.
• Ensure marketing material is available and in good condition for CSI handovers at Regional and Area campaigns, events, and promotions. All campaigns/events/promotions should be completed successfully and professionally.
• Measure the effectiveness of promotions (ROI), Use Promo Tracker to measure the effectiveness of the promotion or events.
• Identify potential area marketing plans to grow the mobile footprint and acquire new customers.
• Management and accountability for stock which includes stock orders, daily stock counts, and reports thereof.
• Management of team salaries and time and attendance, ensuring it corresponds with OPUS.
• Responsible for team management, recruiting, interviewing, setting direction/ daily targets, conducting performance reviews, and conducting the day-to-day people management functions such as shortages, IR functions, Poor Performance Management, and Development of Team Members.
• Ensure that all Team Leaders and sales agents receive full training before the commencement of duties.
• Weekly completion of Moodle, Bet Strike, Voice Note Training, and Trainers on Wheels.
• Submit Daily Reports.
• Any other related duties that might be required.

What You’ll Bring To The Team:

• Stays attuned to the needs of the market and developments. Complete regular competitor analysis to ensure you are ahead of the game.
• Excellent People management skills.
• Follows through and delivers results despite obstacles.
• Able to Manage, control, and execute high-impact projects through sound project management practices.
• Identify, analyse, organise and solve problems and issues in a timely and effective manner.
• Understanding of the operating systems and software platforms.
• Understands TUV (top-up voucher) distribution, the functionality of TUV, and related processe
• Demonstrates a good understanding of betting procedures and understand the different betting types and products.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Betting Clerk to be based in Kuilsrivier, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services, and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 1-2 years’ experience in the Gaming Industry.

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously.
• Update memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks,
• Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your work stations is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
•  Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyze, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for a Team Leader (Yusuf Dadoo) to be based in Durban, KwaZulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 12 months experience within the Retail, Gaming or Betting industry

A bonus to have:

• Valid driver’s license
• Diploma/ Degree/ NQF 4 Learnership
• 1-2 Years leadership experience.

What You’ll Do For The Brand:

Branch Growth

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches)

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days

Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• High attention to detail
• Good communication and interpersonal skills
• Ability to give high priority to customer complaints
• Exceeding client’s expectations regarding service delivery
• High sense of accountability to one’s work
• Strong listening and time management skills
• Ability to provide high quality output
• Ability to achieve goals and meet deadlines
• Strong detail orientated skills
• Ability to solve problems and develop results-oriented course of action

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader (Food and Beverage) to be based in Park, Durban. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be accountable for, supervising and supporting food and beverage branch managers. This includes assisting with health and safety management, facility management, kitchen management, stock management, resource management, customer, adherence to departmental and company policies, procedures and reporting. The ideal candidate will partner with branch managers to enquire about customer experience and areas of improvement to ensure that F&B experience attracts, retains customers and provides the best dining experience possible for customers

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Supervisory experience
• Understanding of food and controls
• Food and Beverage industry experience

A bonus to have:

• Valid driver’s license
• F&B Qualification

What You’ll Do For The Brand:

• Ensuring Internal Food and Beverage processes are followed.
• Ensuring that the Food and Beverage Department is adequately staffed for the shift.
• Responsible for managing the Food and Beverage staff during the shift.
• Ensuring internal Food and Beverage stock management processes are followed.
• Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
• Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house stock.
• Ensuring that the GAAP/POS system is always up and running during operational hours.
• Managing Food and Beverage resources during the shift.
• Observing and evaluating staff and work procedures to ensure quality standards service.
• Submitting stock requisitions to the Storeman to request front of house stock.
• Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
• Ensuring that all wastages and breakages during shift are disclosed and accounted for.
• Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
• Ensuring cash management processes are followed.
• Ensuring shortages are addressed and recovered.
• Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
• Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required.
• Ensuring superior customer service and customer experience.
• Ensuring timeous submission of daily, weekly, monthly Food and Beverage reports.
• Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
• Time management of waitrons/bartenders
• Working closely with Food and Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains customers/punters.
• Any other ad hoc duties that might be required.

What You’ll Bring To The Team:

• Dedication and high sense of responsibility to one’s own work
• Good understanding of the GAAP system
• Ability to take action to achieve goals beyond what is required
• Solve problems and issues in a timely and effective manner
• Consistently deliver required business results
• People management and time management skills