Jobs at Rentokil Initial South Africa

KEY WORK OUTPUTS & ACCOUNTABILITIES

• Service entire product range
• To liaise with Service Leader
• Complete daily work
• Customer complaints
• Achieving standards of productivity as set by the company
• Retention of existing clients
• Compile necessary documentation for client and office after service is completed
• Comply with Health and Safety regulations
• Ensure equipment is maintained and clean at all times
• Carry an adequate range products and equipment, necessary.
• Ensure the company vehicle and image is protected at all times
• Ensure the usage of the correct Personal Protective Equipment
• Carry out any additional duties as required for operational purpose

QUALIFICATIONS and EXPERIENCE

• Matric
• Knowledge of competitor and competitor activity 
• Unendorsed Valid code 10 driver’s license

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Key Responsibilities:

• First point of contact for all National Account emergency work 
• Coordination of service attendance and liaising with client at every stage
• Follow up on service attendance ensuring service reports and certificates have been received
• Retrospective costing along with supporting evidence sent to customer and payment requested
• Ensuring all completed works have been sent for processing
• Tracking and monitoring all work orders
• Updating all customer portals with required information
• Developing strong relationships with Key customers
• Develop a close working relationship with KAM's and branch network

Requirements

To qualify for this Key Account Administrator role, you must have:

Essential Skills: 

• Raising icabs tickets / complaints to the relevant personnel
• Assistance with debt recovery with KAM
• Good numeracy & literacy skills.
• Good IT skills.
• Ability to use internet
• Proven communication skills to both internal and external stakeholders.
• Good eye for detail with a high level of accuracy.
• Strong commitment to delivering customer excellence.
• Strong organisation skills to effectively manage and prioritise workload.
• Ability to manage multiple tasks in a very fast paced environment