Receptionist at Phoenix Recruitment

• Boutique Hotel in Sea Point, Cape Town is looking for a Front Office Receptionist (fixed term contract).
• The successful candidate will assist with guest arrivals and departures, handle enquiries and provide efficient reception support while ensuring a positive guest experience.

Duties:

• Welcome guests and manage check-in and check-out procedures.
• Handle telephone calls, emails and guest enquiries professionally.
• Process reservations, amendments and cancellations.
• Maintain accurate guest profiles and booking records.
• Process payments and maintain accurate guest accounts.
• Coordinate room readiness and guest requests with housekeeping and other departments.
• Provide information about hotel facilities, local attractions and transport options.
• Handle guest concerns promptly and refer matters to management when required.
• Complete shift handovers and keep the reception area neat and organized.

Requirements:

• At least 1-2 years’ experience in a similar role
• Available immediately and able to work shifts
• Able to travel to and from the Seapoint area
• 6 months FTC (potential for permanent but not yet confirmed)
• Must be able to travel to and from the Seapoint Area
• Shift work required

Closing Date: 30 Nov 2026