Key Accounts Administrator: UK based in Claremont: WC at Rentokil Initial South Africa

Key Responsibilities:

• First point of contact for all National Account emergency work 
• Coordination of service attendance and liaising with client at every stage
• Follow up on service attendance ensuring service reports and certificates have been received
• Retrospective costing along with supporting evidence sent to customer and payment requested
• Ensuring all completed works have been sent for processing
• Tracking and monitoring all work orders
• Updating all customer portals with required information
• Developing strong relationships with Key customers
• Develop a close working relationship with KAM's and branch network

Requirements

To qualify for this Key Account Administrator role, you must have:

Essential Skills: 

• Raising icabs tickets / complaints to the relevant personnel
• Assistance with debt recovery with KAM
• Good numeracy & literacy skills.
• Good IT skills.
• Ability to use internet
• Proven communication skills to both internal and external stakeholders.
• Good eye for detail with a high level of accuracy.
• Strong commitment to delivering customer excellence.
• Strong organisation skills to effectively manage and prioritise workload.
• Ability to manage multiple tasks in a very fast paced environment