Active Jobs at Hollywoodbets

• We have an amazing opportunity for a Team Leader at our Beacon Valley Branch in Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for is to assist with Managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy. 

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career. 

You bring:

• 6 months within the Gaming or Betting industry.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand: 

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft, and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader, and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment, and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events, and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.

What You’ll Bring To The Team

• Good communication and interpersonal skills.
• Excellent planning, organizational and time management skills.
• Strong attention to detail.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.
• Impressive planning, organizational and time management. 
• Good knowledge of Marketing Management and impressive presentation and facilitation.
• Excellent knowledge of operating systems, Mobile TUV, Betting.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving.
• Good report writing skills (verbal and written).

go to method of application »

• We have an amazing opportunity for a Team Leader at our Beacon Valley Branch in Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for is to assist with Managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy. 

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career. 

You bring:

• 6 months within the Gaming or Betting industry.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand: 

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft, and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader, and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment, and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events, and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.

What You’ll Bring To The Team

• Good communication and interpersonal skills.
• Excellent planning, organizational and time management skills.
• Strong attention to detail.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.
• Impressive planning, organizational and time management. 
• Good knowledge of Marketing Management and impressive presentation and facilitation.
• Excellent knowledge of operating systems, Mobile TUV, Betting.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving.
• Good report writing skills (verbal and written).
• We have an amazing opportunity for a Team Leader at our Beacon Valley Branch in Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for is to assist with Managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy. 

• With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career. 

• You bring:

• 6 months within the Gaming or Betting industry.

• A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

• What You Will Do For The Brand: 

  Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

• Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft, and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

• Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader, and Cash Management Department of the shortage.

• Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

• Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment, and resources (e.g. TV display of results, Off-line).

• Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

• Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

• People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events, and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

• Guest service

• Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

• Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.

• What You’ll Bring To The Team

• Good communication and interpersonal skills.
• Excellent planning, organizational and time management skills.
• Strong attention to detail.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.
• Impressive planning, organizational and time management. 
• Good knowledge of Marketing Management and impressive presentation and facilitation.
• Excellent knowledge of operating systems, Mobile TUV, Betting.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving.
• Good report writing skills (verbal and written).

go to method of application »

• We have an amazing opportunity for a Betting Clerk to be based in Kenilworth. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 1-2 years in Gaming Industry

A Bonus To Have:

• Diploma/Degree.
• Valid Driver’s License.

What You’ll Do For The Brand: 

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks.
• Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your work stations is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
•  Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

go to method of application »

• We have an amazing opportunity for a Sales Agent (Field) to be based in Pretoria, Gauteng. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Matric
• Prior work experience as a promoter or similar
• Excellent Customer Service Skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID).
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels.
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

• We have an amazing opportunity for x 2 Senior Team Leader Deposits be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for overseeing and managing the deposits team to ensure operational excellence, exceptional customer service, and alignment with business objectives. This role focuses on driving team performance through clear direction, coaching, and motivation while maintaining compliance with company policies. The role involves process optimization, strategic planning, and effective communication with stakeholders to enhance overall service delivery.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3 years management experience within a Contact Centre.

A Bonus to have:

• Degree/Diploma in related field.
• Administration management experience.
• Finance Management Experience

What You’ll do for the Brand:

• Drive the operational agenda by providing daily direction and communication to teams, ensuring daily, weekly, and monthly targets are met.
• Maintain service levels, have oversight of task allocations (completed and distributed before the start of shift), key performance indicators (KPI’s), and performance standards within the Deposits department.
• Strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Set and communicate clear targets; use data to monitor and measure team performance, ensuring that quality targets are achieved. Implementation of intervention measures to address any shortfalls.
• Provide feedback, coaching, training, and development to enhance productivity and quality standards. All training material to be updated accordingly.
• Conduct regular performance management with team members and ensure documentation is supplied to management.
• Prompt query resolution, with a focus on first-time resolution. Where the query requires involvement of other departments, follow through until resolved.
• Continuous monitoring of the applications and systems to identify any issues. Address escalations effectively and ensure proper resolutions for complex cases. Where there are customer complaints, ensure there are customer service follow-ups conducted.
• Promote excellent written and verbal communication standards in customer interactions.
• Foster a high-quality, positive work environment that motivates and engages team members.
• Identify and address training needs, collaborating with support teams to drive initiatives.
• Inspire teamwork and empower team members to maximize efficiency and productivity.
• Develop and implement new or improve existing business processes and policies for enhanced service delivery.
• Analyse root causes of customer queries and implement initiatives to reduce recurring issues
• Communicate accurate performance metrics to the department manager and provide regular updates on operational progress.
• Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
• All necessary AOD documents to be completed accurately and signed off, with record keeping and submission to the relevant departments.
• Work closely with audits in ensuring that all the necessary audit queries are received and returned in a timely manner.
• Recons are to be completed accurately on a daily basis.
• Assist the manager with recruitment to ensure optimum headcount is maintained.
• Continuously revise controls and checks for the deposits team.
• Ensure the team displayed good customer service principles in their dealing with customers and other internal team members/departments/branches and maintain turnaround times of the account queries within the departmental norms.
• Cohesion with other departments in the Contact Centre to have better understanding of the interdepartmental relationship that exists.
• Communication of issues to management across the Contact Centre when needed.
• Implement strategies to manage team conduct and ensure poor performance procedures / disciplinary processes are followed consistently where required.
• Review internal control procedures to ensure that controls are in place to manage team accountability and to be proactive in managing and highlighting potential concerns.
• Attend to ad-hoc functions as required due to operational requirements

What You’ll Bring to the Team:

• Customer Service Excellence.
• Keen sense of attention to detail
• Exceptional administration skills
• MS office and Excel
• Knowledge of betting types and platforms

go to method of application »

• We have an amazing opportunity for a Customer Service Manager-Withdrawals to be based in the Umhlanga within the Contact Centre Department. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for all EFT withdrawals and management of the Withdrawals departments.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3 Years Management Experience
• 3 Years Operational Support
• 3 Years Financial Services/Banking
• Exceptional Working Knowledge on MS Excel 

A Bonus to have:

• Diploma/Degree in Generic Management or
• Finance/Banking qualifications.
• What You’ll do for the Brand:
• Ensure the daily operations of the departments run
• Ensure that all withdrawals and communications are functioning fully
• Ensure any banking downtime is managed efficiently and escalated where appropriate
• Customer Service-Follow up with customer
• Monitor daily, weekly and monthly performance of agents and ensure coaching takes place for agents that need
• Reporting of daily, weekly and monthly statistics.
• Monthly Competitor Analysis to be
• Track volumes and continuously project growth in assistance for recruitment of new staff
• Monthly Staff
• Monitoring time sheets and
• Ensure all Leave is processed
• Signing off timesheets and overtime
• Submit all necessary allowance and incentive documents to Payroll
• Work closely with Payroll and HR to ensure that all new take-ons and dismissals are actioned
• Perform monthly checks on the Withdrawals app and the Payment Gateway Portal’s to ensure that access is deleted for all terminated employees.
• Communication between Clients and VIP Client Liaison Manager/Officer
• Ensure all leave is processed timeously on ESS for timesheets and salaries to be managed accordingly in
• Ensure updating of the website is done to inform customers of down time where appropriate
• Ensure all Queries/Shortages are managed efficiently and actioned
• Recruitment - ensuring that optimum headcounts are
• Continuously revise controls and checks for EFT
• Manage all Training and development within the departments.
• Assist with the smooth implementation of new business development/
• Assist with salary sign off where needed.
• Leading and developing Team
• Any ad hoc

What You’ll Bring to the Team:

• Ability to work under pressure and in a fast-paced growing
• Ability to manage data security and
• Open to travel from time to time.
• Strong business
• Excellent presentation and reporting
• Excellent attention to
• Be highly accountable.
• Strong planning and problem-solving
• Excellent time management
• Good customer service and communication
• Sound understanding of the various betting types and

go to method of application »

• We have an amazing opportunity for a Contact Centre Manager: Transactional to be based Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for the Deposits & Withdrawals departments and management of the functions therein.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 5 – 8 years of Operational/ Banking experience.
• 5 years in a management role within a customer service/banking environment.
• Payments/Financial knowledge.
• Matric

A Bonus to have:

• Diploma/Degree
• Sports Betting Experience

What You’ll do for the Brand:

• Recruitment and disciplinary of Team Members
• Oversight of Team rostering.
• Monitoring time sheets, absenteeism and reviewing sign-off of Managers.
• Monitoring volumes and systems to ensure the operation is always running smoothly.
• Monitoring pending withdrawal volumes and ensuring the Team pays out all requests within SLA.
• Reporting of daily, weekly and monthly statistics.
• Leading on the ongoing relationship and management of online platforms
• Training and development within the departments.
• Assist with the smooth implementation of new business development/ projects.
• Assist and control the automation of withdrawals and deposits.
• Find new and improved ways to make processes more efficient with Deposits & Withdrawals
• Work closely with internal audits in ensuring that all the necessary audit queries are received and returned in a timely manner.
• Work closely with Payroll and HR to ensure that take-ons/ dismissals and salaries are processed timeously.
• Communication between Clients and VIP Client Liaison Team
• Communication with the various Banks/service providers. Building relationships and identifying new products.
• Customer Service-Follow up with customer complaints.
• Being available always to assist/escalate issues and to provide prompt responses when required.
• Ensure effective succession planning and career pathing/development for Teams
• Ensure audit recons and recoveries are always up to date
• Perform dip check on transactions processed to ensure accuracy and policies are being followed.
• Escalate down time with urgency and follow up with relevant parties until issues have been resolved.
• Ensure health checks are being followed daily by managers and team members.
• Ensure deadlines are being met.
• Identify risk factors in both transactional departments and ensure processes are put in place to mitigate the risk.
• Ensure SOPs are kept up to date and include important changes in policies and processes.
• Review stats of hourly/daily transactions to ensure Banks are always topped up
• Review queues hourly to ensure our teams are in line with our SLA.
• Understand process flows with our systems to troubleshoot when an issue arises
• Any adhoc task.

What You’ll Bring to the Team:

• Ability to work under pressure and in a fast-paced growing environment.
• Ability to manage data security and accessibility.
• Open to travel from time to time.
• Ensure the quality outcome is achieved
• Strong business acumen.
• Excellent presentation and reporting skills.
• Excellent attention to detail.
• Be highly accountable and trustworthy.
• Strong planning and problem-solving skills.
• Excellent time management and the ability to multi-task.
• Good customer service and communication skills.
• Sound understanding of the various betting types and procedures.
• Coaching and developmental