Customer Service Manager (Withdrawals) at Hollywoodbets

• We have an amazing opportunity for a Customer Service Manager-Withdrawals to be based in the Umhlanga within the Contact Centre Department. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for all EFT withdrawals and management of the Withdrawals departments.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3 Years Management Experience
• 3 Years Operational Support
• 3 Years Financial Services/Banking
• Exceptional Working Knowledge on MS Excel 

A Bonus to have:

• Diploma/Degree in Generic Management or
• Finance/Banking qualifications.
• What You’ll do for the Brand:
• Ensure the daily operations of the departments run
• Ensure that all withdrawals and communications are functioning fully
• Ensure any banking downtime is managed efficiently and escalated where appropriate
• Customer Service-Follow up with customer
• Monitor daily, weekly and monthly performance of agents and ensure coaching takes place for agents that need
• Reporting of daily, weekly and monthly statistics.
• Monthly Competitor Analysis to be
• Track volumes and continuously project growth in assistance for recruitment of new staff
• Monthly Staff
• Monitoring time sheets and
• Ensure all Leave is processed
• Signing off timesheets and overtime
• Submit all necessary allowance and incentive documents to Payroll
• Work closely with Payroll and HR to ensure that all new take-ons and dismissals are actioned
• Perform monthly checks on the Withdrawals app and the Payment Gateway Portal’s to ensure that access is deleted for all terminated employees.
• Communication between Clients and VIP Client Liaison Manager/Officer
• Ensure all leave is processed timeously on ESS for timesheets and salaries to be managed accordingly in
• Ensure updating of the website is done to inform customers of down time where appropriate
• Ensure all Queries/Shortages are managed efficiently and actioned
• Recruitment - ensuring that optimum headcounts are
• Continuously revise controls and checks for EFT
• Manage all Training and development within the departments.
• Assist with the smooth implementation of new business development/
• Assist with salary sign off where needed.
• Leading and developing Team
• Any ad hoc

What You’ll Bring to the Team:

• Ability to work under pressure and in a fast-paced growing
• Ability to manage data security and
• Open to travel from time to time.
• Strong business
• Excellent presentation and reporting
• Excellent attention to
• Be highly accountable.
• Strong planning and problem-solving
• Excellent time management
• Good customer service and communication
• Sound understanding of the various betting types and