Automotive Service Manager – Umhlanga, KwaZulu-Natal at Intercon Recruitment

Job Overview

• A well-established franchised motor dealership in Umhlanga is seeking an experienced and results-driven Service Manager to lead its service department.
• The ideal candidate will have strong workshop management experience, excellent leadership abilities and a proven record of maintaining customer satisfaction, productivity and departmental profitability.

Key Responsibilities

• Oversee the daily operations of the dealership's service department and workshop.
• Lead, manage, motivate and develop Service Advisors, Technicians and workshop staff.
• Ensure workshop productivity, efficiency and profitability targets are consistently achieved.
• Monitor departmental performance, labour sales, gross profit, expenses and operational KPIs.
• Maintain high levels of customer satisfaction (CSI) and resolve customer complaints professionally.
• Ensure all vehicle servicing, repairs and maintenance meet manufacturer standards and quality requirements.
• Manage workshop scheduling, job allocation, turnaround times and workflow efficiency.
• Monitor warranty claims, service plans and manufacturer compliance requirements.
• Identify opportunities to increase service revenue, customer retention and departmental profitability.
• Conduct regular staff performance reviews, training and development.
• Ensure compliance with occupational health and safety regulations and dealership policies.
• Prepare and present monthly departmental performance reports to senior management.

Minimum Requirements

• Minimum 4–5 years' experience as a Service Manager.
• Previous Service Manager experience within a franchised motor dealership is essential.
• Strong technical understanding of workshop operations.
• Proven leadership and staff management abilities.
• Good financial, operational and customer service skills.
• Ability to achieve departmental targets.
• Excellent communication and problem-solving skills.

Salary & Benefits 

• Basic salary: R25,000–R35,000 per month, negotiable.
• Company vehicle.
• Fuel allowance.
• Incentives