Active Jobs at MiWay Insurance Limited

What will you do?

• The Buildings Desktop Assessor is responsible for assessing property damage claims remotely using digital tools and documentation.
• The role involves evaluating damage, verifying cover, quantifying repair costs, and making recommendations for settlement—all while providing exceptional customer service.
• The Advisor works closely with the Team Leader and supports the end-to-end claims process in line with company policies and regulatory standards.

What will make you successful in this role?

Key Responsibilities

Claims Assessment and Processing

• Evaluate property damage claims via documentation (photos, contractor quotes, reports)
• Confirm policy coverage, validate scope of loss, and assess the reasonableness of repair costs.
• Raise queries with policyholders, brokers, or contractors where information is incomplete or inconsistent.
• Recommend settlement values based on findings and policy terms.

Customer Service

• Communicate clearly with clients regarding claims decisions and progress.
• Maintain a professional and empathetic approach during all interactions.
• Ensure clients feel supported throughout the claims process.

Compliance and Documentation

• Ensure all claims processed comply with regulatory and internal standards.
• Maintain clear, detailed notes and upload all required documents on the claims system.

Collaboration

• Escalate complex or high-value claims to the Team Leader or Technical Assessor
• Liaise with internal teams (e.g., Underwriting, Fraud, Legal) as required.
• Support the assessing team with administrative and technical tasks as needed.

Key Deliverables 

• Achieve targets for claims turnaround time and quality score.
• Ensure accurate, fair, and timely claim decisions.
• Maintain high levels of customer satisfaction.
• Support reduction in claim leakage through detailed analysis and fair assessments
• Contribute to overall claims team performance and improvement initiatives.

​​​​​​​Key Competencies 

• Technical Acumen: Understanding of basic construction and insurance claims principles.
• Attention to Detail: High accuracy in reviewing documents and identifying inconsistencies.
• Communication Skills: Clear, empathetic, and professional communication (verbal and written)
• Problem Solving: Ability to analyse evidence and propose fair claim resolutions.
• Customer Focus: Strong commitment to supporting customers through stressful events.
• Time Management: Ability to manage a claims caseload efficiently and meet turnaround expectations.
• Team Collaboration: Willingness to contribute to the broader team's success

Minimum Qualification and Experience Required

• Grade 12/Standard 10/NQF 4
• Relevant qualifications in building surveying, construction management, or insurance-related fields
• 1–2 years experience in insurance claims (preferably property/building-related)
• Basic knowledge of building materials, construction principles, or property assessments
• Exposure to digital claims handling platforms or document-based assessments
• Customer service experience in a call centre or insurance environment is beneficial

​​​​​​​Knowledge and Skills

• Assessing and processing of claims
• Manage settlement of claims
• Reporting and Administration
• Basic Client engagements and consultations

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What will you do?

• Miway is looking for a F2F Commercial Insurance Sales Hunters (B2B) 
• We are looking for a self-motivated, target-driven sales hunter who thrives on closing deals and building your own pipeline?
• If you live for the chase and back yourself to win, this role is for you.
• We’re looking for Commercial Insurance Sales Hunters (B2B) to join a high-performing Tied Agent sales team. This is not a lead-fed role — you will hunt, source, and convert your own new business through cold calling, networking, and engaging decision-makers.
• In this face-to-face, client-focused role, you’ll build strong relationships with business and corporate clients, offering tailored short-term insurance solutions across commercial, fleet, and corporate portfolios.

What’s on offer:

• Permanent role
• Hybrid setup, based in KwaZulu-Natal
• Competitive basic salary (no retainer)
• Lucrative commission
• Training and tools of the trade provided

If you’re confident in your ability to hunt, close, and build long-term value, we want to hear from you 

Minimum Qualification Required

• NQF4/Matric/Standard 10
• FAIS credits/Full Insurance Qualifications (depending on Dofa)
• Financial Services Board Regulatory Exams (RE5) completed
• Must have your own reliable transport\Valid code B driver’s license

Minimum Experience

• Minimum 2 years’ experience in the commercial insurance industry
• Minimum 2 years’ experience in face-to-face business
• Ability to source, and convert our own new business leads

Deliverables include, but will not be limited to

• To deliver on business strategies and key deliverables
• To actively source and grow your portfolio of clients
• To provide world class service to your portfolio of clients, thereby ensuring a low lapse rate
• To screen new business and ensure that your portfolio does not pose a threat to Miway’s risk pool

Competencies Required

• Must be highly proficient in dealing with customers and staff at all levels
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined and ability to work under pressure
• Self-motivated and desire to excel
• Analytical and organised
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and attention to detail
• Professional and organised
• Excellent Excel and PowerPoint skill