Active Jobs at SafetySA

Key Responsibilities:

• Conduct Audits: Plan, prepare and conduct 3rd-party food safety audits (ISO 22000/FSSC).
• Gather Evidence: Complete audit checklists and collect objective evidence.
• Compile Reports: Write clear, accurate audit reports with recommendations.
• Client Communication: Present audit findings and improvement areas to clients.
• Compliance Checks: Ensure adherence to NQA/UKAS accreditation requirements.
• Maintain Records: Keep accurate and complete audit documentation.
• Standard Updates: Stay informed on ISO/FSSC standard and industry changes.
• Team Collaboration: Work independently or as part of an audit team.
• Client Relations: Manage client expectations and handle audit-related disputes.
• Problem-Solving: Apply strong analytical and troubleshooting skills during audits.
• Time Management: Deliver audits within deadlines and manage multiple assignments.
• Travel Readiness: Willing and able to travel throughout South Africa and Africa.

Requirements

• Degree in Food Science, Food Technology, Bioscience or related field.
• Certified ISO 22000 Lead Auditor or FSSC 22000 Lead Auditor (including transition training).
• HACCP Certificate (minimum 16-hour course).
• Experience auditing food safety systems across the food supply chain.
• Maintained an audit log with Certification Body (CB) food audits.
• Exposure to or readiness for NQA CB witness audits.
• Proficient in Food Safety Management Systems.
• Strong report writing and audit documentation skills.
• Excellent communication and interpersonal abilities.
• Skilled in MS Office Suite (Excel, Word, Outlook, etc.).
• High level of professionalism, independence, and adaptability.
• Fluent in English; additional languages are advantageous.
• Ability to travel extensively and work across diverse environments.

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Key Responsibilities:

• Inbound Calls – Receive and direct incoming client calls to the correct department.
• Client Support – Assist clients with queries and provide professional service.
• Call Routing – Act as a switchboard, referring clients to the right contacts.
• Query Logging – Resolve and log client queries accurately and timeously.
• Sales Assistance – Apply basic sales techniques to promote training services.
• Client Relations – Build strong relationships with clients and internal teams.
• Verification Calls – Call clients to confirm details and lock in training dates.
• Document Follow-Up – Follow up with delegates for outstanding registration docs.
• Course Rescheduling – Reschedule clients who missed their original training date.
• Confirmation Calls – Make reminder calls before course start dates.
• Exemption Requests – Assist with re-write and pre-requisite exemption processes.
• CRM Updates – Update client info and call outcomes on the CRM system.
• Info Accuracy – Ensure accurate information is shared with all clients.
• Team Liaison – Collaborate with teams to resolve escalated client issues.
• Customer Focus – Deliver a high standard of client care in every interaction.
• Manage reception area and welcome clients professionally.

Requirements

• Matric.
• 1 - 2 years’ experience in a customer service or contact centre role.
• Experience or qualification in sales will be advantageous.
• Experience in the Food Safety industry will be advantageous.
• Fluent in English.
• Computer literacy (MS Office).
• Demonstrate teamwork as a valued team player.
• Preference will be given to employment equity candidates.