Active Jobs at Spitz

Your Role

• As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand. 

Key Areas of Impact

Creating an Exceptional Customer Experience

• Cultivate a service-driven culture, ensuring customers receive a world-class experience
• Implement action plans based on mystery shopper feedback to continuously elevate service standards
• Build strong relationships with customers and maintain a loyal client base
• Provide in-store coaching and continuous training to refine sales and service skills 

Inspiring and leading a high-performance team

• Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
• Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
• Recognise and reward excellence while ensuring accountability with clear expectations
• Foster a positive and motivating work environment that encourages growth 

Driving Sales and Operational Excellence

• Monitor daily sales performance and ensure every team member contributes to store targets
• Analyse the income statement and manage expenses to maximise profitability
• Maintain optimal stock levels in alignment with customer demand and store needs
• Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
• Use key retail disciplines to manage store operations efficiently 

Achieving Business Targets

• Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
• Align team performance with brand goals, ensuring a seamless and luxurious shopping experience 

What It Takes to Succeed:

Experience that set you up for success:                       

• Minimum of 5 years’ retail experience
• At least 12 – 18 months of management experience in a retail environment
• A deep understanding of the retail landscape, including brand positioning and customer engagement 

Qualifications & Certifications that will contribute to your success:

• Matric / Grade 12 (essential)
• Tertiary Retail Qualification (advantageous) 

Additional Requirements that will enhance your impact for success:

• Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
• Strong understanding of profit & loss statements and retail financials
• Experience in merchandising, stock control, and store administration
• Ability to recruit and build a team that represents a luxury retail brand 

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Your Role:

• As a Flexi Store Assistant, you will be responsible for ensuring an outstanding shopping experience, supporting sales success, and upholding our brand’s reputation through meticulous stock and cash management. 

Key Responsibilities:

Cash Control & Accuracy

• Perform cash desk duties efficiently while ensuring zero variances.
• Follow daily cash control and banking processes with precision.
• Handle manual transactions accurately when required. 

Stock Management & Organisation

• Execute daily stock procedures to maintain seamless store operations.
• Assist in managing customer orders and ensuring timely fulfillment.
• Conduct weekly stock counts and maintain storeroom organisation.
• Complete shoe pairing exercises to uphold stock integrity.

Customer Service & Sales Support

• Deliver a premium shopping experience with expert product knowledge.
• Foster strong customer relationships by offering personalised service.
• Uphold the brand’s luxury standards through professionalism and enthusiasm. 

What You Need to Succeed:

• Matric / Grade 12 (essential)
• 6 months – 1 year of retail experience (luxury or fashion retail preferred)
• A passion for high-end fashion, footwear, and customer engagement
• Flexibility to work weekends, holidays, and peak trading hours 

Additional Skills & Attributes:

• Strong numerical ability and accuracy in handling transactions
• Ability to meet deadlines while managing multiple priorities
• A detail-oriented mindset to uphold brand standards
• A team player who thrives in a collaborative setting
• A natural ability to build relationships and engage with customers