Active Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Develop new channels to market, including new SME partnerships. The Principal: Channel Management will also manage the overall SME sales and revenue targets across all channels. Channels will include Direct, Branded Stores, Digital Channels, Telesales, Inside Sales and Partner Channels.
• Management of pipeline and in year revenue across all sales channels by managing the sales operation and cadence.
• Support the sales channels with training, collateral and proposition playbooks, driving sales enablement. Drive incentives and GTM campaigns to stimulate sales activities and demand to meet sales targets.

Your responsibilities will include:

Channel Development

• Perform channel dimensioning exercises and support in determining where additional coverage is required for SME distribution
• Development and setup of new distribution channels, where the market opportunity warrants this
• Channels will include Direct, Branded Stores, Digital Channels, Telesales, Inside Sales and Partner Channels.
• Setup of SME strategic partner channels where required to support sales targets across the micro, small and medium sub segments

Channel Management

• Managing the SME sales operational performance targets per channel and overall for SME
• Management of existing sales channels where required
• Manage the sales pipeline cover, velocity, conversion and in year revenue across all channels
• Manage the weekly sales cadence to track SME pipeline, sales and in year revenue targets through weekly reporting
• Provide daily, weekly and monthly sales cadence reporting
• Manage customer NPS by subsegment

Sales Collateral

• Define sales guides and cheat sheets for the sales teams to understand the value proposition
• Provide collateral (brochures, digital artwork, presentations) that sales can use as sales material to position the value proposition to customers
• Provide case studies to the various sales channels, that can be used in micro targeting and positioning propositions in particular sectors
• Analyse competitor collateral, based on market intelligence and feedback to the value propositions teams for response where required

GTM Enablement

• Managing channel enablement through training, collateral development, campaigns and incentives
• Defined curriculum and proposition training material, housed within the academy
• Sales training on the customer value proposition and underlying products that meet the customer needs
• Support the sales teams with GTM strategies and campaigns to drive demand in the channels (Roundtables, Activations, Retail Campaigns, etc.)
• Align sales compensation plan to sales behavior towards selling propositions
• Create incentives to drive sales activity and uptake of various propositions
• Incentives performance tracking
• Sales performance reporting and cadence management

Stakeholder Management & Business Development

• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Collaborate with industry vertical leads and teams on Sales Strategies and Plans to unlock growth in scaling industries and/or strategic accounts
• Present to customers/partners on Value Propositions to close strategic / high value deals
• Internal and External stakeholder engagement and partner management related to growth of segment
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.

Delivering through People:

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• B. Com/Business Science, IT, Engineering Degree or Equivalent
• A Post Graduate Degree in Business Science, IT, Engineering OR related field an advantage
• 7+ years’ experience in Channel Management through direct selling, telesales, inside sales, partnerships and digital channels
• ICT or financial services experience essential
• 3+ years management experience

Technical Competencies

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
• In depth understanding of segmentation strategies and proposition management
• Experience in developing new B2B channels through direct selling, telesales, inside sales, partnerships and digital channels
• A broad understanding of the ICT Landscape and Strategic ICT enablers.
• A thorough understanding of converged and networking technologies and services.
• Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers.
• Understanding of the Value Chain Analysis with regards to various customer businesses

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 18 September 2025. 

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Role Purpose/Business Unit:

• The purpose of this role is to conduct day to day management of an outsource partner, in a manner that is in line with excellent service delivery that provides an unmatched experience for Vodacom Customers. 

Your responsibilities will include:

• To develop and maintain optimal internal and external outsource provider relationships
• To supervise call centre outsourcing processes in order to ensure consistency to Vodacom standard
• Plan, monitor and engage outsource vendor to ensure that the required outsource performance is consistently achieved
• Co-ordinate activities associated with all new products, processes and procedures to ensure that it is integrated into the outsourced operation
• Ensure that the appropriate resource management is conducted in collaboration with workforce management and other outsource parties
• Draft and submit reporting on all metrics relating to the outsourced operation
• Drive recommendations and business improvement opportunities

The ideal candidate for this role will have:

• Matric (Essential)
• 3 year relevant Diploma/Degree (Essential) or 3 year relevant Diploma/Degree (Desirable) with 3-5 years relevant experience
• Contact Centre Operations experience (Essential)
• Supervisory or Management experience (Preferred)
• Business Analyst Experience and Knowledge (Preferred)
• Telecommunication Industry (Essential)
• Call Centre Outsource experience (Preferred)

Or

• Matric (Essential)
• 5-8 years relevant experience
• Contact Centre Operations experience (Essential)
• Supervisory or Management experience (Preferred)
• Business Analyst Experience and Knowledge (Preferred)
• Telecommunication Industry (Essential)
• Call Centre Outsource experience (Preferred)

Core competencies, knowledge, and experience:

• Presenting and Communicating Information
• Planning and Organising
• Deciding and Initiating Action
• Analysing
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• In depth Knowledge of the Call Centres is essential (including Call Centre Technology)
• Sound knowledge of project management

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 18 September 2025 

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What you’ll do

• Role purpose: Project management - and overseeing of multiple projects and programmes from initiation to completion and delivered on time, within budget and to prescribed quality standards.
• Stakeholder management through effective communication with vendors, project team members and with customers. Performance tracking, monitoring and reporting on status of projects, programmes and budgets.

Who you are

Key accountabilities and decision ownership :

• To develop plans, develop scope for and to manage all aspects of projects including but not limited to new site build projects, site upgrade projects, site hardening projects, power upgrade projects, access upgrade projects, etc.
• To lead and manage vendors and project teams through effective communication, clearly assigning tasks and providing support and guidance
• To identify potential risks and to develop mitigation strategies to minimize project disruptions
• To creatively solve problems, challenges and obstacles arising during projects by finding solutions and making necessary adjustments to ensure successful delivery of projects
• To monitor progress, ensure data integrity, prepare and present reports including but not limited to project progress, budget tracking and control, efficiencies and improvement suggestions, etc.

Planning, development and coordination of projects:

• Determine and develop project scope of work
• Develop comprehensive project plans
• Coordinate project resources
• Set project timelines
• Confirm positive business case
• Monitor and control budgets
• Successfully execute projects

Stakeholder management:

• Identify key stakeholders
• Set up clear communication channels with all stakeholders
• Assign tasks to vendors and project teams
• Support and guide stakeholders towards the common goals
• Ensure effective information flow to Customers

Risk mitigation:

• Pro-actively identify potential project risks
• Develop measures to minimize project disruptions
• Identify and implement strategic changes to mitigate risk in the long term

Core competencies, knowledge and experience :

• Project Management
• Teamwork
• Risk Management
• Problem solving and decision making
• Stakeholder engagement
• Knowledge
• Sound knowledge of project principles
• Knowledge of telecommunications – and construction environment and regulations
• Knowledge of Telecommunication Infrastructure

Experience

• Three (3) years' experience in managing projects (essential)
• Telecommunications Infrastructure experience (essential)
• One (1) year experience in business management / finance / budget control (desirable)

Must have technical / professional qualifications:

• 3-year Degree/National Diploma e.g. BSc (Construction Management), BSc (Quantity Surveying), Project Management , BEng or similar (essential)
• Drivers Licence Code 08 (essential)

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Role Purpose/Business Unit:

• The Product Owner plays a crucial role in the product development process, particularly within Agile and Scrum frameworks. Their primary purpose is to maximize the value of the product resulting from the work of the development team
• Setting the Product Vision: They define and communicate the product vision and goals to ensure the team understands the direction and purpose of their work
• Managing the Product Backlog: This includes creating, prioritizing, and maintaining the product backlog items to ensure the most valuable features are developed first
• Stakeholder Management: They act as a bridge between stakeholders and the development team, gathering requirements, and ensuring that stakeholder needs are met while aligning with the product vision
• Defining Acceptance Criteria: They provide clear acceptance criteria for the development team to ensure that the product meets the required standards and delivers value
• Continuous Improvement: They gather feedback from users and stakeholders to continuously improve the product and adapt to changing needs
• Profit and loss management of respective products
• The Product Owner’s role is pivotal in ensuring that the product development process is efficient, focused, and aligned with the overall business strategy

Your responsibilities will include:

Strategy and Vision

• Product Strategy: Develop and communicate a clear product strategy aligned with company goals and market demands.
• Vision: Define the long-term vision for the payment wallet product, incorporating emerging technologies and market trends.

Product Development and Management

• Roadmap Planning: Create and maintain the product roadmap, prioritizing features based on customer feedback, market research, and business objectives.
• Feature Definition: Work closely with stakeholders to define product features and specifications, ensuring alignment with user needs and business goals.
• Agile Leadership: Implement agile methodologies for product development, ensuring efficient and timely delivery of features and improvements.
• Release Management: Oversee the release process, coordinating with development, marketing, and customer support teams to ensure smooth product launches.

Customer Focus

• Customer Research: Conduct market research and gather customer feedback to identify opportunities for product enhancement and new feature development.
• User Experience (UX): Collaborate with UX/UI designers to create intuitive and user-friendly interfaces that enhance the overall customer experience.
• Customer Support: Work with customer support teams to address product-related issues promptly and effectively, maintaining high customer satisfaction levels.

Business Alignment

• Revenue Growth: Drive initiatives to increase product adoption and revenue generation, collaborating with sales and marketing teams on go-to-market strategies.
• Competitive Analysis: Monitor competitors and industry trends to identify competitive threats and opportunities for differentiation.
• Financial Management: Manage the product budget effectively, ensuring resources are allocated appropriately to meet business objectives and business P&L.

Cross-functional Collaboration

• Stakeholder Management: Build strong relationships with internal stakeholders (e.g., engineering, marketing, sales) to ensure alignment and support for product initiatives.
• Team Leadership: Provide leadership and mentorship to the product team, fostering a culture of innovation, collaboration, and accountability.
• Engagement: Create a high level of employee engagement to deliver best in class digital payments solutions
• Communication: Clearly communicate product plans, status updates, and performance metrics to senior management and across the organization.

Compliance and Risk Management

• Regulatory Compliance: Stay informed about regulatory requirements related to fintech and payment processing, ensuring the product meets all necessary compliance standards.
• Risk Assessment: Identify potential risks associated with product development and operations, implementing mitigation strategies as needed.

Innovation and Continuous Improvement

• Innovation: Drive innovation within the product team, exploring new technologies and features that can differentiate the payment wallet in the market.
• Iterative Improvement: Continuously iterate on the product based on performance data, user feedback, and competitive analysis to enhance functionality and user satisfaction.

Reporting and Analytics

• Performance Monitoring: Define key metrics to track product performance and success, analysing data to make data-driven decisions and adjustments.

The ideal candidate for this role will have:

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field
• A total of eight or more years experience of which at least 5 or more years are in the successful delivery in Product Ownership (or equivalent role) across full product lifecycles, from MVP to marketable products in iterations, including support transition
• Experience in successfully Leading and mentoring agile / DevOps teams in Large multi-team environments
• Experience in agile methodologies, such as Scrum, Kanban, Extreme Programming (XP), Test Driven Design and Behavioural Driven Design
• Experience in successful delivery against financial / resource constraints
• Experience in the use of analytics and AB / multivariate testing
• Experience with requirements definition and use case modelling
• Professional experience and knowledge of the Telecommunications & Mobile Money

Core competencies, knowledge and experience:

• Excellent problem solving skills, with the ability to minimize overhead tasks for the team and manage interdependences with other teams
• Excellent relationship building and influencing skills, with the ability to foster an inclusive team culture
• Excellent business acumen and understanding of the role of the capability in contributing to business value
• In-depth understanding of both the current Telecommunications and digital. services market and emerging business and technology trends
• A strong customer-centric focus, with an entrepreneurial and ROI mindset. Ability to function with a high degree of autonomy
• Strong financial management skills and acumen
• Excellent product development and product management skills
• Strong time-management skills, with the ability to juggle multiple balls, and comfortable working under pressure
• Excellent verbal and written communications and collaboration skills, with the ability to work closely with the delivery team to deliver user stories
• Flexible with planning and work estimation, managing and empowering the team (without needing to micromanage), able to continuously balance between the customer and commercial needs
• Digital/software product ownership in large scale environments
• User story definition and refinement
• Expertise in Agile software development environment and methods
• Market research, design thinking, and lean start-up methods; business modelling
• Customer experience design of digital products and services
• Analytics / AB / multivariate testing and related tools
• Data-driven decision making

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 September 2025.