Active Openings at AVBOB South Africa

Description

• The Service Delivery Specialist will play a critical role in supporting the business by overseeing the delivery of internal and external technology solutions.
• This role focuses on optimising project delivery, continuously improving processes, and managing relationships with key stakeholders, partners, and teams, external technology solutions, with a business development focus.
• The Service Delivery Specialist will ensure that technology-driven operations are aligned with the company’s strategic goals within business development and can meet evolving business demands.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Technology Infrastructure Management: Ensure that IT systems, infrastructure, and data are available and effectively managed to support the evolving needs of the business.
• Continuous System Improvement: Oversee the maintenance, upgrades, and monitoring of all technology systems to maintain optimal performance and security.
• Service Desk Management: Lead the ongoing improvement of the Service function, ensuring SLAs with solution partners are met and exceeded.
• Adopt New Technologies: Collaborate with IT teams to evaluate and integrate new technologies that support business growth and operational efficiency.
• Feedback and Quality Management: Gather customer feedback, identify areas of improvement, and implement enhanced processes to drive service quality and customer satisfaction.

Client and Stakeholder Management

• Client Relationships: Build and maintain strong relationships with clients and stakeholders, understanding their requirements, managing expectations, and ensuring satisfaction through effective service delivery.
• Communication & Reporting: Keep stakeholders well-informed with regular communication on project progress, setbacks, and milestones.
• Vendor and Partner Management: Manage multiple vendors to ensure alignment with business and technical objectives, including monitoring and reporting on service levels and performance.

Project and Process Management

• Project Coordination: Oversee multiple projects simultaneously, ensuring resource allocation, timelines, and deliverables are aligned with business objectives.
• Development of Business Requirements: Collaborate with product and technical teams to develop business requirements that support new product development across multiple technology partners.
• Integration and Collaboration: Ensure robust integration plans are in place and work closely with ICT and application development teams to deliver effective solutions.
• Service Improvement: Implement continuous improvement initiatives, proactively identifying areas for process enhancements and driving operational efficiency.

Incident and Problem Management

• Critical Incident Management: Take ownership of critical incidents, ensuring effective communication between resolution parties and stakeholders, and conducting thorough post-incident reviews.
• SLA and Service Performance Monitoring: Conduct regular reviews of SLA performance, ensure adherence to service credits, and maintain thorough documentation of service-related incidents.

Service Management:

• Operational Oversight: Ensure high-performance levels for service-related processes, driving improvement activities where necessary.
• Problem-Solving: Analyse complex service delivery challenges, proposing effective solutions, and making quick decisions to resolve service issues.
• Service Optimisation: Continuously evaluate internal and third-party processes, driving service delivery optimisation and efficiency
• Best Practices: Embed industry best practices into daily operations and service management processes, consistently seeking ways to elevate service delivery standards.

Requirements

• Bachelor’s Degree in IT or Information systems or Business management
• 7 Years' experience in a similar role

Knowledge and Experience

• Experience or familiarity with process management and/or continuous improvement.
• Strong analytical and quantitative skills.
• Experience on statistical and/or data management tools.
• Ability to meet deadlines in a fast-paced changing environment.
• Excellent planning, prioritisation, and organisational skills.
• Excellent interpersonal and verbal & written communication skills.
• Demonstrated collaboration, negotiation, and conflict resolution skills.
• Analytical, problem solving & root-cause analysis skills.
• Strong interpersonal, communication, and leadership skills with the ability to influence and collaborate across teams and stakeholders.
• Demonstrated capability in critical thinking, problem-solving, and root-cause analysis.
• Strong understanding of IT systems, infrastructure, solution architecture, and emerging technologies, with the ability to bridge business and technology perspectives.
• Understanding of business processes & policies.
• Organised and structured personality.
• Experience in decision-making, resource planning, and service performance management.
• Innovative / Creative thinker.
• Analytical skills.
• Coaching and mentoring.
• Decision Making.
• Strong planning, prioritisation, and organisational skills.
• Continuous improvement.
• Excellent report writing, financial acumen, and operational knowledge.

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Description

• Marketing of Funeral Insurance, Savings Plans and related products
• Recruit funerals for the Funeral Division

Requirements

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage
• Marketing experience

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Description

RESPONSIBILITIES INCLUDE:

• Recruit up to eight high quality insurance representatives in line with the business requirements
• Ensure that appointed representatives are adequately trained
• Manage the eight insurance representatives optimally
• Ensure that the set insurance sales targets are reached
• Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
• Risk management
• Develop and expand markets

Requirements

QUALIFICATIONS REQUIRED FOR THE POSITION:

• Grade 12
• A suitable industry entry qualification within the requirements of the Financial Services Board
• Comply with FAIS legislation for registration as Fit and Proper individuals
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC record
• Clear criminal record
• RE5 certificate
• RE1 will be an advantage
• Valid driver’s license, own reliable transport and cell phone

EXPERIENCE REQUIRED FOR THE POSITION:

• Proven success in the Marketing of Life Assurance for at least three years

SKILLS REQUIRED FOR THE POSITION:

• Administration skills
• Computer skills
• Good interpersonal skills and communication skills
• Time management skills

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Description

• We are looking for a Clerk in our Policy Service department.
• You will be working for a well-established company with strong values.
• In exchange for your services, you will receive a competitive compensation package.
• You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Check if the policy number on application forms match the policy number on workflow
• Check if all the required documents present and uploaded are correct and indexed correctly.
• Check whether all the required documents are complete and clear.
• Read and interpret all documents to understand the nature of the enquiry before scanning and Indexing.
• Ensure that there are full and completed notes made on XD150.
• Receive incoming mail and faxes, sort and prepare documents for scanning, make sure that there is no duplicates.
• Investigate unresolved document items and re-index accordingly using the outstanding procedure.
• Team Leaders will provide daily/ weekly/ monthly set targets.
• If errors occurs inform the Team Leaders as soon as possible.
• All pages need to be straight and correct direction for readability when viewing.
• Group like size documents together to minimize changes in paper size settings.
• The correct page size needs to be used so items are not cut off and/ or space is not wasted around the article.
• Clarity of the document is also important.
• Everything on the original document must be able to be read and once scanned into the computer.
• The contrast and darkness may need to be adjusted to pick everything up.
• Pages with front and backs need to have both scanned in. You can use the duplex feature on most scanners.
• Always double check your scanner settings so that you are not scanning images to a high resolution that will create huge image files.
• Scan documents according to policy numbers.
• Place document in to scanner. Name batch so that it can be easily recognized of the what the documents in the batch are and the date scanned.
• Scan all documents in batch DO NOT exceed 50 documents per scan, but if a document has multiple pages it can go over.
• Capture all returned mail on the Production system.
• Verify addresses of such policyholders rectify or change to “unknown”.
• This will prevent future correspondence mailed to the policyholder and to save on postage cost.
• Print duplicate contract/ policy information and post or email as per required request.
• Update clients’ details and contact information and language.
• Check and capture banking details for Loans, Withdrawals, Surrenders, Cash
• Backs and Cancellations etc.
• Check, order. Receive and store daily stock e.g. stationery for the department.
• Value letters (only single policies).
• If errors occurs inform the Team leaders as soon as possible.
• Timely handling/ completion of transactions from the indexing queue within 24 hours max.
• Communicate outstanding requirements with the client/ branch.
• Refer documents not meant for the department to relevant departments.
• Filing of scanned documents and keep record as instructed by team leaders/department head.
• Report system errors to Team leaders or Department Head.
• Mark and send boxes of scanned documents to Correspondence department according to department’s requirements.

Requirements

• Grade 12
• 1 Year administrative experience.
• Ability to communicate in English fluently (read, write and speak) and Afrikaans.
• Computer literate, Microsoft word and Excel.
• knowledge in Long Term Insurance recommended.
• Experience and knowledge of client service environment recommended.
• Good record in discipline re-attendance, time management, production, quality adherence to regulations and instructions, etc.

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Description

• We are looking for a Project Coordinator to plan, execute and control building and maintenance projects in the Eastern Cape Province .
• This task involves monitoring project plans, schedules, work hours, budgets, and expenditures, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Define, design, develop, construct and maintain a range of building and construction projects.
• Complete and deliver building and construction projects in a safe, timely and cost effective manner.
• Provide technical advice on building and construction related matters.
• Research innovative and cost effective methods of maintaining and constructing buildings in compliance with legislation.
• Plan, execute and control building projects.
• Create and maintain a database of all relevant buildings, including building and site plans as well as building measurements.
• Responsible for the planned and preventative maintenance for all relevant buildings.
• Responsible for administrative related functions concerning applications for zoning, certificate of competence and special consent requirements.
• Scrutinize project scope of work (SOW), project plan and bill of quantity for all related projects.
• Prepare, coordinate and administer projects for tender process.
• Control and manage the procurement of related materials, equipment and services for related projects.
• Assist in the developing of policies and procedures for the department.
• Report on operational activities for the province as well as assist in preparation of budgets and cost analysis and controls.
• Advice the department on amendments and/or new building and construction regulation.

Requirements

• Grade 12.
• Relevant degree/diploma in Quantity Surveying/Project management/Facility Management/Building & Construction management.
• Technical Trade Test Certificate.
• 8 to 10 years relevant experience in a building and construction environment.
• 5 to 6 years proven competence based track record at project management level on building projects.
• Maintenance and construction design, managing capital projects, tenders, risk assessment, planning and installation in mechanical and electrical fields.
• Project management methods, strategies, principles, processes procedures and tactics.
• Knowledge of Building and Construction regulations, SANS, SABS, OHS Act, National Environmental Management Act.
• Knowledge of standard cost and financial accounting.
• General administration processes, SLA and contracts management.
• Scope of Work (SOW) and Bills of Quantities (BOQ).