Active Roles at Core Group

MINIMUM REQUIREMENTS:

• Tertiary qualification in Business Administration, Supply Chain Management, or a related field.
• Proven experience in sales planning, stock management, or a similar role.
• Proficiency in utilising planning tools, ERP systems, and Microsoft Excel.

SKILLS AND COMPETENCIES:

• Target Achievement: Track record of meeting sales targets consistently and achieving high performance.
• Stock Planning: Ability to analyze data, forecast demand, and plan stock levels accordingly.
• Analytical Thinking: Proficient in analyzing sales data, identifying trends, and making data-driven decisions.
• Collaboration: Excellent interpersonal skills to collaborate with cross-functional teams and stakeholders.
• Product Knowledge: In-depth understanding of Apple products and accessories.
• Time Management: Strong organizational skills to manage multiple tasks and meet deadlines.

KEY DUTIES AND RESPONSIBILITIES:

• Achieve quarterly sales targets for each line of business (LOB), maintaining a success rate of over 90%.
• Review shipping schedules, stock-on-hand (SOH), and forecasted sales to plan stock allocation effectively.
• Ensure the right stock is available at the right time, minimizing stockouts and optimizing inventory levels.
• Monitor and maintain weeks of stock (WoS) by LOB within agreed parameters.
• Identify slow-moving SKUs and propose appropriate actions to improve productivity.
• Collaborate with partners to allocate stock and maximize sales while meeting partner expectations.
• Generate weekly orders to Apple and maintain accurate stock replenishment schedules.
• Conduct regular stock reviews to identify aged stock and take necessary actions.
• Prepare and submit timely reports, including sales forecasts, stock updates, and backorder information.
• Plan ahead for new product launches, forecasting based on historical data and input from colleagues and partners.
• Establish strong working relationships with Apple Reseller Operations, store managers, business development managers, and supply chain teams.
• Continuously develop product knowledge to effectively understand and promote Apple products and their accessories.

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Key Performance Areas/Deliverables:

• Strategy

Key Tasks:

• Promote integration between supply chain and planning functions.
• Conceptualise and understand the overall impact on the business.
• Develop and execute scalable and flexible demand planning and supply chain strategies.
• Ensure efficient stock holding and create strategies aligned with business objectives.

Performance Indicators:

• Alignment with business objectives, successful collaboration across divisions, regions, and countries, adjustment of strategies according to trends, and business modelling and risk assessments.

Leadership

Key Tasks:

• Lead multiple teams with clear objectives.
• Ensure succession planning for key roles.
• Uphold organisational values.

Performance Indicators:

• Achievement of team objectives, effective talent management, retention metrics, climate survey results, and team productivity.

Supply Chain Management

Key Tasks:

• Optimise supply chain processes to reduce costs.
• Coordinate timely delivery with suppliers.
• Manage inventory levels and ensure regulatory compliance.
• Implement and monitor key performance indicators (KPIs).
• Drive continuous improvement within the supply chain.

Performance Indicators:

• On-time delivery rates, supplier performance metrics, inventory turnover, compliance audit results, and continuous improvement metrics.

Planning

Key Tasks:

• Analyse and understand demand patterns.
• Ensure forecasting accuracy and alignment with financial budgets.
• Develop vendor-managed solutions for wholesale customers.

Performance Indicators:

• Cycle duration, inventory levels, budget adherence, stock ageing, and weeks of stock.

Cross-Functional Collaboration

Key Tasks:

• Align purchasing plans with demand forecasts.
• Collaborate with Sales, Marketing, Operations, and Supply Chain teams.
• Provide reports and updates to senior management.

Performance Indicators:

• Alignment between purchasing and demand forecasts, quality of data integration, and effective communication.

Reporting

Key Tasks:

• Present reports and insights to Exco.
• Provide actionable insights and recommendations.
• Define metrics for quality and cost comparisons.

Performance Indicators:

• Frequency and quality of reports, and adherence to best practices.
•  Innovation and Systems Integration

Key Tasks:

• Improve demand planning processes with technology.
• Stay updated on industry trends and emerging technologies.
• Implement new tools for efficiency.
• Performance Indicators:
• Implementation effectiveness, technology utilisation, best practice adoption, and emerging technology integration.

Qualifications and Experience:

• Qualifications: Degree, preferably Honours.
• Experience: 12-15 years of experience in demand planning, forecasting, and supply chain. Demonstrated strategic leadership and operational supply chain experience. Proven excellence in a specific supply chain category (e.g., procurement, manufacturing, logistics, or planning) and experience leading teams.

Key Competencies:

• Leadership
• Strategic Thinking
• Commercial Acumen
• Problem Solving
• Negotiation Skills

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ABOUT THE ROLE: 

• An amazing opportunity to join our dynamic AP team with plenty of opportunity for individuals to grow and learn new systems! 
• We are looking for an Accounts Payable clerk with a minimum of 5 years of experience. The Accounts Payable clerk should have knowledge of local and foreign creditors and must have experience in dealing with high volumes across different entities. Shared Services experience is a bonus.
• The role of the Accounts Payable Controller is to ensure that all suppliers and customer refunds are processed timeously. The payments cashbook is updated on a daily basis to ensure an accurate age analysis. Supplier and business relationships are maintained positively.
• The AP Controller will be a part of a big team and positive relationships must be maintained within the team.

Educational Experience:

• Matric 
• Relevant finance qualification 

Work Experience Required:

• Minimum 20 years Accounts Payable Experience

Key Competencies Required:

• Accounts Payable Knowledge 
• Foreign Creditors Knowledge and Experience 
• Team Player 
• Experience on ERP system such as Syspro / SAP / Oracle

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Position Requirements

Qualifications:

• Relevant Qualification, degree preferred. 
• Strong commercial skills and business acumen
• 4-7 years of management experience, including team leadership

Minimum Requirements:

• 4 to 7 years of practical managerial experience with a proven track record in a sales, marketing, and customer service-focused environment, particularly in the retail sector
• Demonstrated success in a target-driven setting
• Experience working across Africa is advantageous

Key Performance Areas

Sales & Business Development

• Set and drive sales targets
• Contribute to budget formulation and manage performance against financial goals
• Develop and agree on business plans for each store
• Work closely with the debtors team to manage accounts
• Provide strategic planning in the education sector
• Support and assist the existing reseller base in-country
• Expand the B2B customer base
• Collaborate with the marketing team to effectively communicate the Apple ecosystem to consumers, corporate customers, and educational institutions
• Manage and execute in-store events

Leadership & Personnel Management

• Build, organise, motivate, and lead a high-performance team
• Inspire and support iStore teams to maximise sales, providing leadership and ensuring team members are managed, coached, and developed
• Enhance managerial skills and emotional intelligence to foster leadership growth
• Develop succession planning for Store Managers
• Proactively recruit and retain high-potential candidates who align with the Apple brand promise, developing innovative recruitment solutions
• Foster a culture that demystifies the Apple brand, enhances customer service, and increases store traffic, conversion rates, and technical expertise
• Ensure compliance with all labour legislation and relevant acts
• Conduct performance appraisals and manage scorecards in line with company policy

Customer Experience

• Ensure the highest standards of customer engagement and service are consistently met
• Effectively handle customer conflicts
• Lead by example with a hands-on and interactive approach to customers, ensuring this ethos permeates the entire iStore team
• Focus on developing long-term customer relationships and ensure a regional approach to customer engagement

Training & Development

• Provide daily, on-the-floor coaching to sales staff to improve sales conversion rates—a critical role of the GM
• Build Store Managers' capacity to effectively coach their teams
• Ensure high levels of product, technical, and sales skills through intensive and ongoing training, meeting all Apple & Core Group training and certification standards

Processes & Procedures

• Monitor adherence to company policies and procedures, addressing any non-compliance issues
• Identify and develop necessary processes to ensure consistent delivery and efficiency in iStores
• Manage controllable expenses and safeguard stock, cash, debtors, and fixed assets
• Identify potential risks and recommend improvements to eliminate gaps
• Ensure all iStore technical infrastructure is operational, maintaining high attention to detail and adherence to company processes

Stock Management & Merchandising

• Collaborate with the planning team to ensure the correct mix and volume of stock in each store
• Assist with merchandising layout to create impactful displays and ensure stock rotation to minimise ageing
• Oversee control of stock and assets, focusing on minimising shrinkage and pilferage
• Secure business assets and ensure compliance with merchandising guidelines for Apple and third-party products