Active Roles at MIBCO

Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact.
• Assist walk-in clients
• Conducts preliminary investigations on labour matters.
• Liaises with relevant parties to resolve complaints.
• Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Assist Designated Agents with admin work
• Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

Requirements

Qualifications

• Matric (Grade 12)
• Knowledge of collective agreements and Labour Relations Act
• Knowledge and experience of Funds and Returns (Manual & Online) processing.
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Advance computer literacy
• Query resolution skills and in particular labour matters
• Customer orientated behavior
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results

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Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handle customer calls and provide accurate and satisfactory answers to queries and concerns the first time (First Call Resolution).
• Conducts preliminary investigations.
• Liaises with relevant stakeholders to resolve complaints.
• Provides customer services to all stakeholders via telephonic and other customer contact methods.
• Ensures service levels and performance is maintained in terms of the national MIBCO Mission, Vision and Statement.

Requirements

Qualifications

• Matric (Grade 12)
• Call Centre / Financial / Administration Certificate or equivalent advantageous
• Knowledge and experience of Funds processing.
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Intermediate computer skills
• Experience within a call centre environment will be advantageous.