Active Vacancies at MRI Software

Job Description

• We are seeking a detail-oriented, and proactive, Project Support & Operations Specialist to support client engagement, service agreement management, and operational workflows within a dual-function role.
• This position requires working North America hours and is ideal for someone who thrives in a fast-paced, evolving environment with more defined processes being developed.

RESPONSIBILITIES: 

• Client Interaction & Scheduling (50%)
• Interface directly with clients and internal resources to coordinate scheduling and engagement activities.
• Manage day-to-day tasks through a ticketing system.
• Operate within a face-paced environment and adapt quickly to shifting priorities.
• Collaborate with internal teams to define, structure, and document new operational processes.
• Service Agreement Management (40%)
• Oversee 50–150 Recurring Service Agreements, ensuring active tracking and renewal readiness.
• Define or Redefine the value proposition for all clients who have recurring service agreements.

Track and analyze:

• Opportunities to utilize Recurring Services
• Projects against the Recurring Services Balances including – remaining balances, expiration dates and renewal cycles.
• Consolidate and centralize fragmented data sources into actionable insights.
• Administrative Operations (10%)
• Handle a variety of administrative tasks with a high degree of accuracy and efficiency.
• Maintain and organize process documentation and operational plans.

KEY COMPETENCIES & TOOLS: 

• Self-Starter – able to define, build, and implement systems from scratch with minimal oversight.
• Analytical Thinking – comfortable working with incomplete data and turning it into structured outputs. And combining data from multiple sources into one view.
• Process-Oriented – experience defining and streamlining workflows in a fast paced environment.
• Detail-Oriented – meticulous with tracking, scheduling, and follow-ups.
• Experience with ticketing systems, Power BI, and OpenAir is advantageous.

PREFERRED QUALIFICATIONS:

• 2–4 years experience in project coordination, operations, or service delivery
• Experience working with service agreements, client success, or recurring revenue models
• Proficiency in business analysis and reporting tools
• Strong written and verbal communication skills
• Prior exposure to SaaS or tech-enabled services preferred

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Job Description

• MRI Software is seeking a Software Support Analyst to join our team in Cape Town, South Africa!  
• This individual will be responsible for resolving customer queries and will need to analyze software issues to recommend solutions, engaging with clients via email and telephone will be an integral part of this role.
• The successful candidate will be the primary point of contact for a broad variety of customers, assisting with a wide range of functional questions and technical issues.
• This role specifically relates to the Property Management X product suite.
• MRI Software will rely on YOU to listen to and empathize with our clients and to use your troubleshooting skills, positive attitude and technical savvy to meet their needs to deliver a consistent professional experience.

Skills/Requirements:

• 2-3 Years’ experience in a customer-facing role
• Professional communication skills with the ability to confidently articulate technical concepts (written and verbal)
• The ability to multi-task and work well under pressure
• Good interpersonal skills. Patience is essential
• A strong problem-solving skillset
• Strong administration and time management skills
• Excellent computer skills and knowledge of the Microsoft product suite
• Familiarity with the property or software industry is a plus
• Previous SQL experience is beneficial

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The Role:

• As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day.
• In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues.
• MRI Software will rely on YOU to use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

You will: 

• Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
• Identifies, assesses and resolves all new and existing concerns
• Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
• Assist in the creation and maintenance of user and procedural documentation

You have:

• Previous experience in customer service, technical support experience preferred
• Bachelor’s degree or equivalent work experience
• Customer focus and a passion for support
• Creative and curious troubleshooter
• Strong organization and time management skills
• Aptitude for technology 
• Professional communication skills

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Job Description

• MRI Software is currently looking for a Software Support Analyst, with written knowledge and experience of SQL.
• You will be able to develop, diagnose and resolve issues related to SQL code and SQL queries with a good understanding of core functions.
• We are looking for an individual that is eager to get experience within a corporate software company and has had some exposure to Customer Support.
• The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions
• Creative and curious troubleshooter
• Strong communication skills with the ability to confidently articulate technical concepts
• SQL experience
• Ability to work independently and in a team
• Strong organization and time management skills

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Job Description

• MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL.
• We are looking for an individual that is eager to get experience within a corporate software company.
• The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions.
• As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.
• MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
• Creative and curious troubleshooter
• Good organisation and time management skills
• Strong communication skills with the ability to confidently articulate technical concepts