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  • Posted: Jun 19, 2025
    Deadline: Not specified
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  • MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropT...
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    Project Support & Operations Specialist (North America Hours)

    Job Description

    • We are seeking a detail-oriented, and proactive, Project Support & Operations Specialist to support client engagement, service agreement management, and operational workflows within a dual-function role.
    • This position requires working North America hours and is ideal for someone who thrives in a fast-paced, evolving environment with more defined processes being developed.

    RESPONSIBILITIES: 

    • Client Interaction & Scheduling (50%)
    • Interface directly with clients and internal resources to coordinate scheduling and engagement activities.
    • Manage day-to-day tasks through a ticketing system.
    • Operate within a face-paced environment and adapt quickly to shifting priorities.
    • Collaborate with internal teams to define, structure, and document new operational processes.
    • Service Agreement Management (40%)
    • Oversee 50–150 Recurring Service Agreements, ensuring active tracking and renewal readiness.
    • Define or Redefine the value proposition for all clients who have recurring service agreements.

    Track and analyze:

    • Opportunities to utilize Recurring Services
    • Projects against the Recurring Services Balances including – remaining balances, expiration dates and renewal cycles.
    • Consolidate and centralize fragmented data sources into actionable insights.
    • Administrative Operations (10%)
    • Handle a variety of administrative tasks with a high degree of accuracy and efficiency.
    • Maintain and organize process documentation and operational plans.

    KEY COMPETENCIES & TOOLS: 

    • Self-Starter – able to define, build, and implement systems from scratch with minimal oversight.
    • Analytical Thinking – comfortable working with incomplete data and turning it into structured outputs. And combining data from multiple sources into one view.
    • Process-Oriented – experience defining and streamlining workflows in a fast paced environment.
    • Detail-Oriented – meticulous with tracking, scheduling, and follow-ups.
    • Experience with ticketing systems, Power BI, and OpenAir is advantageous.

    PREFERRED QUALIFICATIONS:

    • 2–4 years experience in project coordination, operations, or service delivery
    • Experience working with service agreements, client success, or recurring revenue models
    • Proficiency in business analysis and reporting tools
    • Strong written and verbal communication skills
    • Prior exposure to SaaS or tech-enabled services preferred

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to MRI Software on mrisoftware.wd501.myworkdayjobs.com to apply

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