Area Supervisor at Wabtec Corporation

SCOPE/JOB OBJECTIVE

• We are seeking an Area/Operations Supervisor to join our team at Wabtec Digital Mine.
• This role plays a critical part in delivering high-quality services, driving innovation, and supporting our customers and internal teams.
• The successful candidate will bring expertise, leadership, and a collaborative mindset to help us achieve operational excellence and customer satisfaction.
• Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail industries.
• The Digital Mine business unit focuses on transforming mining operations through advanced digital technologies, including safety systems, productivity solutions, and data-driven insights. Our mission is to help mining companies operate more efficiently, safely, and sustainably.

DUTIES AND RESPONSIBILITIES

Staff Management

• Directly manage all site-based staff, including performance and disciplinary actions.
• Plan and manage staff leave, shifts, and fatigue to ensure coverage and compliance.
• Ensure effective staff recall procedures are in place and executed.
• Identify training and development needs for field staff.
• Develop SOPs and Work Instructions in collaboration with the Branch Manager.

Operational Planning & Execution

• Oversee maintenance, breakdowns, and installation activities.
• Manage site fleet to ensure maintenance and efficient utilization.
• Inspect completed work for quality and compliance.
• Audit job cards for accuracy and standards compliance.
• Track and analyse operational KPIs.
• Prepare weekly and monthly operational reports.
• Implement operational improvement strategies.

Health & Safety Compliance (MHSA)

• Fulfill duties under MHSA 2.9.2 (Supervisor) and 2.6.1 (Manager) appointments.
• Ensure health and safety compliance and reporting of incidents.
• Conduct and update risk assessments.
• Ensure machinery and equipment safety.
• Maintain accident reporting and investigation systems.
• Oversee staff training and PPE provision.
• Collaborate with HSE Administrator to maintain safety files.
• Ensure staff medicals and inductions are current and recorded.

Reporting & Control Room Management

• Prepare and submit weekly operations reports.
• Collaborate with Account Manager on monthly reporting.
• Manage Control Room operations and ensure timely reporting.
• Perform ad hoc tasks as assigned by management.

Client Relationship Management

• Maintain and strengthen relationships with existing clients.
• Address and resolve client queries and issues promptly.
• Conduct regular client check-ins and meetings.

Project Execution

• Execute project plans from the Branch Manager within scope, budget, and timeline.
• Collaborate with Branch and Account Managers on project activities.

New Client Onboarding

• Build relationships with new clients for upcoming projects.
• Ensure smooth onboarding and integration into the company’s client base.

WORKING RELATIONSHIPS

Internal

• Branch Manager – project execution, SOP/WI development.
• Account Manager – client reporting and coordination.
• HSE Administrator – safety compliance and documentation.
• Site Teams – staff supervision and operational delivery.
• Control Room Operators – daily reporting and incident tracking.
• HR – staff performance, training, medicals, and inductions.
• Fleet/Logistics Team – vehicle management and allocation.

External

• Clients – relationship management, issue resolution, onboarding.
• Contractors/Service Providers – maintenance and installations.
• Regulatory Bodies – compliance with MHSA and safety standards.
• Training Providers – staff development and certification.

 Qualifications

• Diploma or Degree in Operations Management, Engineering, or a related field.
• Valid supervisory and managerial appointments under MHSA (2.9.2 and 2.6.1).
• Certification in Health & Safety or Risk Management (advantageous).
• Valid driver’s license.

Skills

• Leadership & Staff Management – Strong ability to lead teams, manage performance, and resolve conflicts.
• Operational Planning – Skilled in scheduling, resource allocation, and fleet management.
• Health & Safety Compliance – In-depth understanding of MHSA requirements and safety protocols.
• Reporting & Analysis – Proficient in compiling operational reports and tracking KPIs.
• Client Relationship Management – Excellent communication and stakeholder engagement skills.
• Project Execution – Capable of delivering projects on time and within scope.
• Problem Solving – Strong analytical and decision-making abilities.
• Technical Knowledge – Familiarity with maintenance, installations, and job card auditing.
• Documentation & SOP Development – Ability to create and maintain operational procedures and work instructions.